• Knife Warehouse

Knife Warehouse

Overview

Knife Warehouse has a rating of 2.03 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Knife Warehouse most frequently mention phone number, and customer service problems. Knife Warehouse ranks 18th among Knives sites.

  • Service
    5
  • Value
    4
  • Shipping
    4
  • Returns
    5
  • Quality
    3

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • No phone number, days to get email response and always just says he is looking into it!
  • Joe Wheeler, the customer service rep, is also Joe Wheeler, owner of knifewarehouse.com.
How would you rate Knife Warehouse?
Top Positive Review

“Gave them a chance, they did'nt disappoint”

shayne h.
6/16/20

Considering the pandemic, waiting a day or two for emails to be answered is ok, once we started talking everything was smooth. Put my order in and my knives appeared within 23 hrs. All sharp and nice. Will continue to use,

Top Critical Review

“Avoid”

Tez H.
5/12/20

Do not trust the trustpilot reviews, knifewarehouse pays them to delete bad reviews! I have purchased the Predator Style Movie Replica Knife, and the blade Snapped from the handle during display from my shelf. And it revealed that is was not iron material at all! It was some cheap material made from china. Furthermore I have purchased the pearl stiletto knife and it is not sharp at all! All the products they sell is Bad Quality! I have contacted them by email politely and they ignored me, showing very Bad Customer service! This also happens after purchasing, as I have to send multiple emails asking for the royal mail shipping tracking number. In summery avoid this company, they only take your money and ignore you after purchase!

Reviews (32)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (7) customer service (5)
Thumbnail of user shayneh9
1 review
0 helpful votes
June 16th, 2020

Considering the pandemic, waiting a day or two for emails to be answered is ok, once we started talking everything was smooth. Put my order in and my knives appeared within 23 hrs. All sharp and nice.
Will continue to use,

Thumbnail of user richardd2136
1 review
0 helpful votes
February 16th, 2022

I have brought from this website 4 times and the staff are friendly and delivery is fast! Age verification is easy. Good selection of knifes.

Thumbnail of user antong38
1 review
0 helpful votes
May 27th, 2020

Superb service and products available are all extremely well priced, excellent quality and delivery is second to none

Tip for consumers:
All you need is picture ID to prove you're over eighteen.

Products used:
I collect and I (pre-lockdown) was very outdoorsy, I always have been and you need a good knife, this is the site to get them at really competitive prices and good quality products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user owenm83
1 review
1 helpful vote
December 11th, 2019

Okay first to start this off all the people who are saying this company are scammer's well they must be mislead or something I have been using this company for almost a year now and can personally say that the quality of the products and customer service is 10/10 I've been able to get emails back from them nearly within an hour of sending the email only time I haven't has been this month but that will be due to it almost being Christmas time so they will be on high demand.
I personally do vouch for this company.
This company are the only ones that I have found that ask for age verification.
The other's on here that day scammer's or whatever I do believe they will be with other companies or just not had enough patience or even maybe haven't proven there age so they won't send the package.

Thumbnail of user barbarab641
1 review
1 helpful vote
February 6th, 2019

I ordered a replica sword on Friday and it arrived on the Tuesday, the sword was beyond my expectations. I had never bought from them before but I will again. It was a present for my partner and he loves it. I highly recommend this company, it's a rare thing nowadays to not only get what you order but receive it hassle free!

Thumbnail of user michaelm1881
1 review
0 helpful votes
November 28th, 2018

I recently ordered an Alpina lock knife with which I'm very happy. I will be ordering more from the site now that I have been verified as over 18. I did have an initial delay but this was down to me not uploading ID upon checkout. I received an email the next day explaining what i needed to do. I sent a pic of my driver's licence at 2pm on the Tuesday and I received the knife the next day.

Thumbnail of user ollier17
1 review
1 helpful vote
August 24th, 2016

Knife Warehouse has mastered the art of being a model company! Every company should aspire to be as good as Knife Warehouse!
They have absolutely fantastic customer service, products and prices. I would recommend the website to absolutely everyone and I've never had a problem.
My Ratings for them:
Products- 10/10
Customer Service- 10/10
Prices- 10/10
Quality- 10/10
Delivery- 10/10
Dispatch Time- 10/10
Company in General- 10/10
I would always recommend them as a company and I went out of my way to write this review so you know they can be trusted and recommended.

Thumbnail of user maxw242
1 review
0 helpful votes
March 31st, 2017

Awesome site with plenty to choose from, orders arrive on time every time for me and I will continue to order.

Thumbnail of user terencew7
2 reviews
3 helpful votes
October 18th, 2013

Hi, I sent off for a Law enforcement knife and was delighted with both the product and the speed of service. The knife came only 2 days after putting in my order, neatly packed and top quality. This is a tough well designed tool that fits perfectly into your palm, I particularly love the enamelled medallion on the handle. Very sharp stainless steel blade is strong and very useful for a multitude of jobs. I will be using the knifewarehouse.co.uk again - great site!

Thumbnail of user sadiep1
2 reviews
3 helpful votes
July 31st, 2014

Thrilled with my order! The description and image from the website was exactly as described - very accurate. I received my order very quickly and the product was great value for money!... Thanks very much, will be returning in the future. Thanks :)

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From the business

Welcome to Knifewarehouse. We supply a large range of UK legal pocket knives, lock knives and hunting knives at unbeatable prices. Fast UK delivery.

Company Representative

Thumbnail of user joew34
Joe W.
Typically does not respond to reviews

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