• Kmart

2018 CUSTOMER CHOICE AWARD

Kmart

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Overview

Kmart has a rating of 3.56 stars from 517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kmart most frequently mention good prices, and many times. Kmart ranks 3rd among Department Store sites.

  • Service
    23
  • Value
    21
  • Shipping
    17
  • Returns
    18
  • Quality
    18
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
8
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What reviewers want you to know

Positive highlights

Critical highlights

  • - in short, poor customer service and employees who really seem to not like working there.
How would you rate Kmart?
Top Positive Review

“A compliment about a staff member at Rhodes shop.”

fish y.
1/8/23

A compliment to Hayley from Kmart Rhod, who made efforts to help me as a dad finding toys on 8/1/2023.

Top Critical Review

“Urgent: Order not delivered / I need help now!”

Annelise P.
9/5/23

I urgently need to speak to an operator. I have called your customer service line 5 times and the only option I am give is a text box but when I try text it comes up with an error every time. I have attempted emailing and have not heard back. My Kmart order has been "delivered" - with 4 parcels all apparently signed off by me and delivered at my address. The big problem is I have not signed these and they are not at my address. I need help now! Tracking id: CPBM6IZ0717300 CPBM6IZ0726224 CPBX20C4026950 CPBM6IZ0714695

Reviews (517)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (37)
Thumbnail of user alicem271
4 reviews
17 helpful votes
February 5th, 2019

The store is great. I've done some Christmas shopping for my family and friends there and everyone seemed to love the presents.

Thumbnail of user elenad74
2 reviews
3 helpful votes
December 7th, 2019

Love the Kmart app, shopping online, their reward points system, and the win it app. So easy to find what you want and get good discounts with your points.

Thumbnail of user jacquelinev5
5 reviews
2 helpful votes
April 21st, 2016

The best place to find affordable clothes and things for my kids.

Thumbnail of user wallaceb22
2 reviews
0 helpful votes
August 30th, 2017

A great deal of Gym equipment. I guaranty it will be much cheaper than elsewhere. There are so many helpful things on this website. I feel good, the over all service makes me very satisfied.

Thumbnail of user ethela10
11 reviews
0 helpful votes
July 5th, 2016

Fast Check out

Thumbnail of user liamc25
43 reviews
1 helpful vote
January 18th, 2021

KMart got good discounts on laptops. No complaints from me

Thumbnail of user eddyk10
8 reviews
27 helpful votes
February 25th, 2015

I had to many problems with no real custmer service. With tvs dvd players.
Ink tanks for my printers. But for other items i do like them very much. I enjoy shopping there.

Thumbnail of user johnyd9
5 reviews
2 helpful votes
September 30th, 2016

Not better than walmart but still a great place with low prices

Thumbnail of user deborahc71
8 reviews
0 helpful votes
October 8th, 2016

Packages come on time and item is as shown

Thumbnail of user jimmyn11
3 reviews
22 helpful votes
November 5th, 2015

Found that Kmart has really improved over the years. Had not been in the store for a very long time and I found that the customer service was of high quality. A very well organized online store. Pleasure to shop at their online store. Pleasantly surprised

Thumbnail of user donnao7
20 reviews
13 helpful votes
October 17th, 2016

Sorry ours went out of business

Thumbnail of user alasdairm1
13 reviews
25 helpful votes
April 14th, 2015

Every visit to Kmart ends up with me buying more than I wanted to. They seem to have a very up to date range with good prices.

Thumbnail of user deanm59
6 reviews
90 helpful votes
July 21st, 2015

Has daily deals and gives you points you can convert to cash to use on future purchases.

Thumbnail of user conniel28
12 reviews
43 helpful votes
March 6th, 2015

I purchased several items from Kmart online. The purchase process is easy enough. The only bad thing is my local store is a bit slow at getting my pick-up items in a timely manner. Otherwise, I have no complaints.

Thumbnail of user kima89
3 reviews
0 helpful votes
November 6th, 2016

It's fun to shop there they got good stuff

Thumbnail of user alexb99
10 reviews
7 helpful votes
March 29th, 2015

Its very straight forward in the way it displays its information.

Thumbnail of user rolyt
1 review
0 helpful votes
Thumbnail of user bevj1
20 reviews
12 helpful votes
September 14th, 2015

I like Kmart for toiletries, hair care products and things like floor mats and table mats as well as beauty products. Kmart has good prices.

Thumbnail of user kevinp57
4 reviews
10 helpful votes
March 5th, 2015

Wonderful site... Prices are reasonable. Customer supports are great.

Thumbnail of user tammyh60
8 reviews
15 helpful votes
March 17th, 2017

Love our Kmart in East Village Manhattan. Reminds of a department store and so clean. Love shopping there. Can't wait to get back.

Thumbnail of user cl5645
25 reviews
18 helpful votes
April 20th, 2015

Fast and efficient. Always great prices but not a huge product range online

Thumbnail of user rogerw36
7 reviews
0 helpful votes
January 29th, 2015
Thumbnail of user terip5
34 reviews
22 helpful votes
November 16th, 2015

Kmart has a good products when it comes in kitchen stuff. Cool for me

Service
Thumbnail of user jeanc41
16 reviews
11 helpful votes
November 7th, 2015

I ordered some items from them and received them quickly. The price is low, and the items looked good.

Thumbnail of user nataliep15
1 review
0 helpful votes
January 29th, 2015

Awesome service, very impressed. Thank you:-)

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