Macy's

I paid the extra $10 to make shipping faster. One hour after I ordered the Christmas gift I noticed it was shipping on 12/26. I called to cancel and they said it is "too late" because it has been processed. What?!?! It's processed and going to sit until 12/26 before someone physically grabs the package and I CANNOT cancel. Buyer beware! Terrible customer service. I ordered same product from Amazon for $40 less and being delivered on 12/24. This is how companies go out of business!

Macy's does not care about the customer at all. A package is lost and they will not help. Keep telling me to comeback 24 hours and it will be delivered. You can tell that the package is lost but keep giving me the same answer. I have had problems with other companies and they solve the issue right then and there. Those companies go above and beyond to help their customers. Macy's does not care about their customers.

If you want an item on stock to be delivered in a timely manner, DO
NOT ORDER online from Macy's! Placed an order a week ago. The item was in stock. It's been a week and it is still in the processing stage. I contacted Macy,s. After being on hold for 20 minutes all they said is that I would need to wait for at least another 10-12 days! If you need an item from Macy's, go directly to the store or better yet, order or buy it from another merchant.

The Women's Shoes department at Cross County shopping mall has no heat. The employees are wearing their jackets and winter accessories while they are on the selling floor. I overheard the employees complaining that managers are not addressing their concerns. This has been happening since Thursday January 25th. Today is Sunday January 28th and it is still cold in the department.
Management needs to address this immediately to protect their employees.

I purchased a set of blush (pink)
Silk pillow cases as a Valentine's gift. The delivery was scheduled for February 14th, but later changed to February 15th. When they arrived, the "bonus" pillows were NOT included. A call to customer service was initiated, to which the agent stated no such bonus was applicable.

My only recourse was to return the pillow case, and join the ranks of duped customers!

Due to the poor service, this may be my last Macy's purchase

I am so outraged at Macys customer care, I paid for two kids sheet sets, I received them, only to find on package without the pillowcase and fitted sheet, I've put in a claim twice and both not approved, I don't get it, it's not fair, Macys customer service really sucks! The do not care just sitting on the other side of the screen rejecting customers requests, calling them a liar, and a thief, what kinda store does this. Second time this has happen to me. Poor customer service…

The first time we tried to get them to honor their warranty on a mattress, they flatly refused. There was a small stain on it. I do not know why this would matter unless they intend to reuse the worn-out old mattresses. The second time, it took months to get them to honor the warranty, and they replaced it with a worn-out, used mattress! I could hardly believe this! We took the "hit" of a restocking fee to return it, and will never buy a bed, or anything from them, ever again!

Ordered a suitcase 12/31/23, after several confusing emails, the order is backlogged. Called customer service 01/08/24 to cancel since there is no possible date of delivery. No confirmation received for cancellation, today another email saying order is coming but no date. Will call again tomorrow. This is insane.

Beware before buying online from Macy's. They don't allow any changes or cancellations to order after only 30 minutes. I ordered a baby gift and within 20 minutes found out the recipient moved to a new address. I wasted time with the chat robot and by the time I got to speak with a live agent, the 30 minutes had passed. They would not update the address on my order. So gift will arrive to old address and I'll lose my money. RIDICULOUS. I'm cancelling my Macy's card immediately.

Online Macys site states available
Placed order, now over 90 day back order
Then they want me to give them my credit card number every 25 days while I wait.
Do not order from them, when I called customer service, I had a difficult time understanding the operators located in the Philippines, I was transferred 4 times still not one can answer a question.
Macys online site is misleading and a waste of time. Chair is not made and they cannot say when it will be? What a waste of time.

If you purchase and want to cancel they make it very hard. Can't cancel on website or order ticket. Call a foreigner who speaks no English and they lie. Have to call 30 times. They don't give their names. No supervisor. Shady. I see why Macys stock is in the toilet for years, and they are closing stores annually in big cities. The CEO should be fired and his entire strategic team.

WOW! This company has disappointed me so many times! Their quality has gone down the tubes. I moved 2.5 years ago to get away from an abusive relationship and called numerous times since the old address kept showing up on my account. I let them know my life was in danger but they never took any care in ensuring that it was deleted. They even sent statements to the old address! This means the stalker from my past now knows where I live. I gave them so many chances to rectify this account but they never made the change. I finally called them tonight and closed the account saying after dozens of calls and emails, the invalid information was still showing.They had the gall to inform me that if I closed the account, I could not reopen. Stay away from these horrible people. They don't care at all about confidentiality or anyone's safety. They make me sick to my stomach!

I would just like to enter that I ordered online a pair of diamond earrings that were on sale at the time for $700. I called Macy's to tell them I did not receive the package and I would still like the item. Initially, they said that that was fine subsequently I received an email that said not only were they not going to send me the product but that I would be charged for the product that I never received. I have been a customer of Macy's for more than 15 years and never had a problem like this before shame on them. At least I understand why they won't re-ship the item because the price went up $300. Bad business.!

I made a mistake in size on my order, contacted right away, was told to wait 30 minutes, then was told that they only have 30 minutes to change the order and I was too late even though I contacted right away and had to wait the 30 minutes. Then i asked to be transferred to a supervisor who I was told it would be 3 minutes nad they never came on. I called on the phone and the guy put me on hold then hung up. I would not recommend. It was a horrible experience.

The Portage, Michigan store is run down and dirty. The floors are filthy. There is not enough staff to ring up customers. It takes a long time to get your order rang up because they focus so much on having a Macy's credit card. The interest rate for the Macy's card is so high - 29%. The store is outdated and run down.

I was ripped off 180.00 worth of t shirts.I was in Macy's Jan 3rd had 8 customers in the whole store.Tells ya something stay away from this business total rippoff!

My name is Andrey, and I made an online order for some cologne last Friday and Saturday. I get an email that they canceled my order so I called customer service and they said there was an issue with the address. We are sorry the money isn't gonna go back on your account yet which was $175 but we can re-order it for you so I had them re-order it. Which took out another $175 and then the next day they canceled the order again because they weren't able to deliver it the same day. Which is stupid and doesn't matter to me even if they delivered it later, so I called customer service again. They said we're so sorry there's nothing we can do. The money isn't gonna be on your account right away, but we can order it again. So at this point they took out $350 and haven't fully returned anything or giving me my cologne so I told them to put in the order again. And at this point, I am already speaking to a supervisor because the representative was super disrespectful, kept speaking over me and then ended up hanging up on me and when I ask for her information, I'm pretty sure she gave me a fake name and said her name was Barbara but no last name no ID. Nothing. And until I started getting upset only then she tried to give me a 25% discount even though now I am negative on my account and I can't order any cologne from any other place. Because they haven't returned the money yet. Three times I tried ordering cologne and the third time my card declined because they made a mistake twice so I'm gonna do everything in my power to get more retribution than 25%. I have plans for that money.

My husband bought a reversible belt in July, 2023. It was the 2nd purchase of this belt, because he had faith in Macys. Even when the first belt turned out to be poor craftsmanship, he was willing to give them a second chance. The second belt was no better than the first and the dual sides quickly separated. We went to Macys Customer Service Chat and were immediately shut down because the belt defect didn't appear within 30 days (Macys' policy). So disappointed with Macys.

On March 8,2024 I ordered an item on your website - #*******815. Shortly thereafter I received an email stating it was shipped and will arrive March 10,2024.

It never arrived, but worse, UPS said they never received the order.

I called your Customer Service four times the morning of 3/11/2024, was put on hold six (6) times, and was eventually told wait another ten (10) days as they have no idea what went wrong.

They told me I would have to wait ten (10) more days to get any help. Seriously?

I asked for a refund to go purchase this elsewhere – I was told NO.

I asked for a supervisor – was placed on hold twice for 35 minutes each and was then told NO supervisor was available for 20-30 minutes, would I like to hold that long? A lot of sarcasm in their voice.

This was the most awful order experience, only surpassed by the worst telephone representatives I have ever encountered. Completely devoid of any customer empathy, no desire or ability to help, and they actually made the Macy's Buying-Experience exponentially worse.

Boy, this dying company definitely isn't what it used to be. Extremely long shipping periods, multiple packages lost in the mail, pathetic customer service who are rude and dismissive after being on hold for 45 minutes. I will never order from this company again, has been a nightmare and it's obvious why they are swiftly going out of business. Would have rated zero stars if I could.

I love Macy's, but the staff at the cosmetic and parfum department is horrible. I feel harassed each time I approach my favorite
Spot cosmétiques and perfumes! Every l1 minute someone comes to offer his/her service. JUST LEAVE US ALONE! If we need your help we will look for you.
Because of this harassment I'm going to have to stop shopping there.

The Tanasbourne Macy's doesn't have carts at each door for handicapped etc. I asked recently in customer service and they said at other door! That was to far for me to walk without one so, I didn't get to shop at store,how many others don't shop there because of that!? Until they get some at each door,I won't be patronizing.

Was promised the item by the 20th of December before the holiday. It never showed up. I contacted and they said it had been delayed. (Until the 27th) "There's nothing we can do, it's the holiday". No apology, no compensation. I even offered to purchase a new one if they would cover expedited shipping. Nope. Can I speak with a supervisor? Nope. Rudest customer service I've ever encountered. First off, don't promise delivery by a certain date if you are unable to fulfill the promise. It's just a trick to get you to buy. Luckily, I found a WAY cheaper bottle at Sam's club. Returning this JUST so THEY can't have my money. Never will I buy from macys again.