• Kizoa

Kizoa

Overview

Kizoa has a rating of 2.73 stars from 990 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kizoa most frequently mention premium membership, several years, and tech support problems. Kizoa ranks 91st among Photo Sharing sites.

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Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
11
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What reviewers want you to know

Positive highlights

  • I love using Kizoa, it's easy to create a beautiful slide show of memories to share with friends and family!
  • I've purchased a lifetime membership because they keep adding new and exciting things to the program.

Critical highlights

  • I have called their customer service line numerous times today and there is consistently no answer!
How would you rate Kizoa?
Top Positive Review

“Super!”

Karen F.
12/1/23

I don't know why there are so many negative reviews. Personally, I was completely satisfied. I will use this service again and recommend it to you!

Top Critical Review

“DOWNLOADS DO NOT WORK”

Gabriella R.
3/14/24

Can not download any of my videos since last Sunday. Kizoa is closing as of April 1,2024. I have been sending emails, message of FB, tried the toll free numbers and zero results. No one replied. Nothing is fixed. How can we backup our videos if the Download does not work. No customer service at all. Just disappeared. As a lifetime pro-member which I paid for this is just unacceptable. Terrible.

Reviews (990)

Rating

Timeframe

Other

Reviews that mention popular keywords

slide show (90) customer service (94) lifetime membership (14)
Thumbnail of user alisel1
1 review
1 helpful vote
June 4th, 2019
Verified purchase

I am very pleased with your services, thank you for the improvements! I updated to premium just because of the good improvements!

Few things that come into my mind that other similar platforms have is the opportunity to record over the video and add filters to the video. Maybe few new text popping up options would be highly appreciated (personally interested in one that kind of like pops out few times and then stays).

Thumbnail of user rebeccab322
Yanai G. – Kizoa Rep

Hello Alise,
We really appreciate your comments! We at Kizoa strive to churn out the best updates as often as possible! So keep an out for our future updates ;) Thank you for choosing Kizoa :D

Thumbnail of user sharonh62
2 reviews
0 helpful votes
May 23rd, 2019
Verified purchase

Kizoa is extremely easy to use. Its drag and drop functionality makes for a quick learning curve. Simple to add effects and music. The only problem is that one must remember to consistently save your work at each and every stage. Too many times I have discovered that my progress has been lost due to forgetting to save before exit. There is no actual reminder to do this simple task before fully leaving your project (such as a pop up telling one to be sure and save the project while working on it).

Thumbnail of user ruthg224
1 review
3 helpful votes
November 24th, 2019

I paid for lifetime membership of it's facilities and I love it and use it on my online project almost daily.
Now a complete blank for days and that is unusual. No real information coming out of the company and no reply to emails.
I really do need to know. PLEASE KIZOA. Come back or tell people you are over.
We have been fair in paying and using, please be fair in updating!

Thumbnail of user rebeccab322
Yanai G. – Kizoa Rep

Thank you Ruth for your encouragements. Indeed, we experienced a major outage last week. We've been running some ads on Google advising people to now go to kizoa. App since Saturday but you may not have seen them. We're so sorry about the inconvenience but we will not let you down!

Thumbnail of user sb678
1 review
0 helpful votes
May 8th, 2020
Verified purchase

I use Kizoa almost weekly and find it a great tool. My only issues with it is that sometimes it doesn't save my collages or projects, and t doesn't allow me to mute the sound of a video slide and play music over the top. Other than that it's been really useful for me.

Thumbnail of user tommyw80
1 review
0 helpful votes
May 8th, 2020
Verified purchase

The Kizoa Apps is user friendly. However, when I have a question, it's hard to find anyone to help. That's my only issue!

Thumbnail of user laurag369
2 reviews
0 helpful votes
May 23rd, 2019
Verified purchase

I like the final product, but the videos are hard to cut because they glitch sometimes, and having to cut each video that is over 10 minutes into sections is a pain at times.

Thumbnail of user amandak369
1 review
0 helpful votes
May 26th, 2020

I am putting together a 600 slide show for our 6th grade graduation. Everything on the preview using the program was perfect. I timed all of my songs to where they needed to be and transition effects. When I went to burn it on a DVD, the first song starts off in the middle of the song. I tried contacting them, but am unsure how to do that. I called the number they have on their website, but it directs you to put in a person's extension or indicate the person's last name and then it hangs up if you don't have that information. Any thoughts as I have to burn this movie 52 times by June 5th!

Thumbnail of user joannet75
1 review
0 helpful votes
July 11th, 2019
Verified purchase

I've made loads of videos for family members and really enjoy doing so. Would be great if there were also the facility to transform the movies into photo books!

Thumbnail of user arminea1
Armine A. – Kizoa Rep

Hi Joanne, we're happy that you enjoy working with Kizoa. We appreciate your support!

Thumbnail of user lauraq1
1 review
0 helpful votes
March 2nd, 2016

Kizoa is great, and I love the movie that I have made. Unfortunately I cannot use it :( The site is very misleading in that you are able to create your entire movie, but then are unable to download it without paying $50-$100. I have spent many hours creating a movie of all of my nephew's first videos to give him for his 2nd birthday, and now I am unable to give it to him, which is very upsetting.

Thumbnail of user alesag
Alesa G. – Kizoa Rep

Hello Laura, we are sorry to hear about the confusion regarding our Premium features. For this instance, I have gone ahead and requested a download of your movie for you, so please keep an eye on your inbox for the link! We hope this helps! To clarify what is free versus what requires a Premium membership, please check out the features of our memberships on our website or within your Kizoa account by clicking on the orange "Lifetime Premium" button in the top left corner.

Thumbnail of user harto
1 review
0 helpful votes
May 9th, 2020
Verified purchase

I enjoy working with the program. There should be an option to remove multiple photos from a project or movie. Also is there a maximum of photos that can be downloaded? And is there a maximum number of photos that can be saved as a movie? The movie-making is quite slow and sometimes have to restart.

Thanks, Hart

Be safe

Thumbnail of user lynnp170
2 reviews
3 helpful votes
November 26th, 2019

This is the first time I'm unable to access kizoa after several years of using it. I see it's an ongoing issue. Sure hope it comes back. I can't even access the site so not even the option of chosing or changing the language.

Thumbnail of user arminea1
Armine A. – Kizoa Rep

Dear Lynn, we experienced a major outage last week. In order to log into your account please type www.kizoa.app to open the website. I am very sorry for the inconvenience.

Thumbnail of user antoinettew18
1 review
0 helpful votes
May 22nd, 2019

Great app for my needs, yes I feel a little angst when I signed up for the "starter" only to find I can't save it to allow my visitors to view. Maybe I overlooked something. Also, I wanted to make another video but it keeps adding my content to the previous video and no help on how to start a new video. Very good and easy otherwise m.

Thumbnail of user carll133
1 review
3 helpful votes
November 30th, 2019

It worked great before, but now on this new kizoa. App it seems like we cannot upload mp3 files for music like we did before, and we also cannot download the movies we make. I paid for a lifetime membership. I understand some technical difficulties may occur sometimes, but we need to be informed about things like this.

Kizoa - When will these functions be restored?

Thumbnail of user annah132
1 review
0 helpful votes
April 12th, 2017
Verified purchase

My experience was great but, I have a few changes that could be made but, over all it is a good start for learning how to edit videos.

Thumbnail of user evanb25
Evan B. – Kizoa Rep

Hi Anna, thank you for your review! We'd love to hear from you how we can improve our service. If you have any recommendations or suggestions please don't hesitate to either call us at (844)898-4402 or email us at support@kizoa.com. Thank you again for your review and have a great day!

Thumbnail of user kevint377
1 review
0 helpful votes
May 23rd, 2019
Verified purchase

It was fairly easy to use, however the templates seem limited. I would suggest expanding the number of templates.

Thumbnail of user chelsear18
3 reviews
0 helpful votes
April 10th, 2017
Verified purchase

I really enjoy this site except the fact that I can't download my videos or "movies" instantly. I would really appreciate and enjoy it more if I didn't have to wait 10 minutes or more for my file to be converted to be downloaded.

Thumbnail of user evanb25
Evan B. – Kizoa Rep

Hi Chelsea, thank you very much for your review and your recommendation. We're always looking to improve our service and reduce the amount of time that it takes movies to convert to downloadable files. The conversion time of a movie depends on the elements inserted into the movie, for example if there are videos as well as music inserted into a movie, then the movie will take longer to convert than a movie that is just composed of photos. It also depends on the requested resolution of the movie. With movies requested to be downloaded in Full HD, these can take a bit longer to convert than movies converted to a lower resolution. If you ever need your movie very quickly, please do not hesitate to contact us either by calling (844)898-4402 or by emailing us at support@kizoa.com and we will do our best to get your movie to you as promptly as possible. Thank you again and have a great day!

Thumbnail of user gordyj
1 review
0 helpful votes
May 23rd, 2019
Verified purchase

We need more options when making a video! Like, Background Color (more than just black or white) ~ Your updates took away certain items that I liked to use ~ ETC

Thumbnail of user johang20
1 review
0 helpful votes
May 23rd, 2019
Verified purchase

Great tool to start video editing and animations. Needs better quality content and options. You can add trajectory to text to enter but no exit option. Included media content is outdated and low quality.

Thumbnail of user melaniek62
1 review
0 helpful votes
May 23rd, 2019
Verified purchase

The tool is not intuitive and as missing features that would make the experience much more helpful. Such as:
1) when making a movie, enable a feature that shows which photo has already been selected, so that you don't have to guess or search to confirm
2) enable a feature to "randomize" photo place assignment in a movie so it doesn't have to be done one by one.

Thumbnail of user janek53
1 review
0 helpful votes
April 13th, 2017
Verified purchase

I was able to put together a cute movie out of a photo montage very quickly. However, there were a few photos that got cropped weirdly and I could not figure out for the life of me how to get the software to crop the photos properly. Every time I thought I had cracked the code -- to get the photo to actually show the people's faces rather than their stomachs or all of the people in the photo instead of the middle two -- the photos went back to the original cropping. I finally had to delete the photos from my movie, which really bummed me out. Guess I need to contact customer support next time?

Thumbnail of user evanb25
Evan B. – Kizoa Rep

Hi Jane, thank you for your review. We were wondering if you had inserted your photos into a collage. The issue you described with your edits not being applied to your movie is something that we've come across in the past, and we have found that it is fixed after clearing the cache of your web browser. Often, using another web browser also fixes the problem you encountered. We're sorry that in the end we couldn't help before you downloaded your movie and that you had to delete your photos from it. If you ever encounter any trouble with creating your movies, please do not hesitate to give us a call at (844)898-4402 or email us at support@kizoa.com and we'd be more than happy to assist you. Thank you again for your review and have a great day!

Thumbnail of user kellis88
1 review
0 helpful votes
May 25th, 2019
Verified purchase

I use this to create and edit videos, my only complaint is that the "Save 60%" constantly pops up---- I am already a customer! It was fine for the first 6 months but now it's tiresome. Otherwise a great product! Easy to learn how to use too. I like the one time charge and that it is cloud based, don't have to store on my computer.

Thumbnail of user rebeccab322
Yanai G. – Kizoa Rep

Hello Kelli,
What you see is our automated promotions. We sorry We're sorry for any inconvenience caused by this... we appreciate your comment! Thank you for choosing Kizoa :D

Thumbnail of user karenc695
1 review
0 helpful votes
May 23rd, 2019
Verified purchase

Kizoa is a good editing program, some times the site crashes when editing on a template to go to save it, Overall is a handy online service.

Thumbnail of user wayneb363
1 review
0 helpful votes
May 10th, 2020

I am a business level member and have been using Kizoa for several years. I would say as a whole it is a good product. I wish they had someone/team updating templates. It seems in 2 years they have not really changed or been updated. This is a mixed blessing because it has forced me to learn how to do more myself. That being said. It would be a cool idea if they had a way for their users to be able to submit templates. Allowing the Kizoa creative community to work to improve the app for the community as a whole.

There are a few bugs I have come across that I would love to be able to address and if I ever get ahold of someone - which brings me to another con. Maybe because it is a smaller operation., But customer service is hard to get a hold of. Even for a premier member. Maybe someone more available or dedicated number for business memberships.

Over all it is a solid product. Perfect no. But, comparable and ease of use is there..

Thumbnail of user subramaniamr
1 review
2 helpful votes
May 3rd, 2017
Verified purchase

Overall easy to use. Improvements needed on the following:
1. Chat support
2. Rename our movies
3. Royalty free Hindi instrumental

Thumbnail of user evanb25
Evan B. – Kizoa Rep

Hi, thank you for your review and for your recommendations. I have added your recommendation for chat support and for royalty free Hindi instrumentals to our list of improvements to make in the future. It is possible to rename your movies on Kizoa by going to "Settings" tab when you're in the Movie Maker space. When you click on this tab, you'll see a box towards the left of the screen where you can type in a new title to your movie. If you ever any trouble creating your movie, you can call us from 8am to 8pm EST at 1(844)898-4402 or email us at support@kizoa.com and any one of our customer service representatives would be more than happy to assist you. Feel free to contact us if you have any questions and have a great day!

Thumbnail of user richardy9
1 review
0 helpful votes
August 20th, 2015
Verified purchase

Well i should said there is alway's space of improvement needed, i find your effect
There need more variety i find in the movie maker they have those effect which you are let off such 3Dripple Warp etc that will make the video more real, let me set am example for that a man & woman facing each which this effect that can make a kissing scene appeal they call this as a camera trick, what we call today as effect, that.'s my shallow experience to ur feedback have a nice day bye.,

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From the business

Create videos, slideshows, collages, and edit photos from the convenience of a single platform with your own account. Combine your photos, videos, music, text, effects, and more for amazing results you can't find anywhere else.

Business History

Kizoa was founded in 2007 in Paris, France.

Company Representative

Thumbnail of user rebeccab322
Yanai G.
CEO
Typically does not respond to reviews

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