• Kinguin

Kinguin

Overview

Kinguin has a rating of 2.73 stars from 385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kinguin most frequently mention buyer protection, and credit card problems. Kinguin ranks 186th among Video Games Other sites.

  • Service
    63
  • Value
    60
  • Shipping
    37
  • Returns
    49
  • Quality
    54

This company responds to reviews on average within 14 days

Positive reviews (last 12 months): 11.1%
Positive
2
Neutral
2
Negative
14
50
See all photos

What reviewers want you to know

Positive highlights

  • Great prices, customer service via chat was awesome.

Critical highlights

  • I demanded a refund as this violates their terms and I purchased the buyer protection, they jerked me around for weeks.
How would you rate Kinguin?
Top Positive Review

“I received the Steam keys I bought. I recommend.”

Hish M.
5/4/23

I received the Steam keys I bought today on Kinguin.net. And, it's relatively cheaper than other websites. Thank you! I recommend this website.

Top Critical Review

“Windows 10 Activation Key Scam”

Joseph T.
1/8/24

Do not trust anything that tells you to use the old automated phone system that Microsoft has deprecated.

Reviews (385)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (63) buyer protection (21)
Thumbnail of user avigor.jt
1 review
0 helpful votes
January 8th, 2024

Do not trust anything that tells you to use the old automated phone system that Microsoft has deprecated.

Tip for consumers:
They tried to offer in store credit, I asked Chime to do a chargeback.

Products used:
Original Microsoft store purchase.

Service
Value
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

We are sorry to hear about the issue you experienced.

To help you, we need some additional information.

Could you please provide us with the order number for this case?

We are looking forward to your response.

Kind regards,
Weronika

Thumbnail of user kamil20
1 review
0 helpful votes
December 10th, 2023
Verified purchase

Information about region is to less visible. And you cant return keys,

I've got answer from kinguin support but it's only for good PR because never after answer me. Blame you kinguin.
I don't recommend for anyone.

Products used:
Game

Service
Value
Returns
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

We are sorry to hear about this issue.

In order to help you, we need some additional information.

Could you please provide us with the order number for this case?

We are looking forward to your response.

Kind regards,
Weronika

Thumbnail of user lt300
1 review
0 helpful votes
December 5th, 2023

I had purchased Windows 11 key from Kinguin team and out of one fine day it stopped working. I raised a support ticket with Kinguin and they claim that it has been 1 year since activated and they cannot do anything about it. So buyer please beware buying from this site. The may stop working one day and we will not be getting any kind of support from this Kinguin team.

Kinguin Order ID: LHVNK7AVT1W

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Customer,

We apologize for the inconvenience you experienced with our support team. We understand how frustrating it can be to wait for a response, and we are sorry for any delays you encountered during the resolution of your issue.

We wish to clarify that the product demonstrated successful usage over an extended period. In accordance with the product's specifications, it is designed for a single use per PC/motherboard. Therefore, categorizing it as faulty would not be accurate.

Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding.

Best regards,
Weronika

Thumbnail of user eva.verbruggen78
1 review
0 helpful votes
October 18th, 2023
Verified purchase

I bought an office key for mac and it was claimed by someone, most likely the merchant, before I could use it. Kinguin customer support took around 10 days to finally resolve the claim and they say since the key was claimed after purchase, it must be my fault. They work with shady merchants so be careful buying from them as Kinguin will do nothing to help you. Kinguin might look cheap but if you run into any problems, they will screw you over.

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello!

We are sorry to hear about this issue.

In order to help you, we need some additional information.

Could you please provide us with the order number for this case?

We are looking forward to your response.

Kind regards,
Carlos

Thumbnail of user bl576
1 review
0 helpful votes
December 12th, 2023

They sold me a key that had already been used, with no refund. First purchase from this site and I was immediately scammed.
Looking at all of the other reviews it seems buying on this site is a real gamble, with the chances of actually getting what you pay for becoming increasingly unlikely recently.
Will never give these people my money again, and wouldn't advise anybody else to trust them either.

Tip for consumers:
Loads of reviewers reporting they sell used keys.

Products used:
None, the download key was already used.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

We are sorry to hear about the issue you experienced.

To help you, we need some additional information.

Could you please provide us with the order number for this case?

We are looking forward to your response.

Kind regards,
Weronika

Thumbnail of user josemppbrito
1 review
0 helpful votes
December 28th, 2023

I made a purchase from Kinguin (MSFS*******) in Dec 21, and since the beginning it did not work. After several exchanged mails without any resolution I requested a refund, once I'm entitled to it, according to UE online commerce legislation. Unfortunately till today (one week passed) my issue was not resolved, they keep stalling me new instructions not working and do not provide me with the refund. So I've paid for nothing and my money is not refunded. Along the process I've supplied several screenshots explaining the issue, but unfortunately I believe I'm dealing with a merchant that ignores the rights of the consumer and therefore I can only strongly advise against buying from Kinguin.
I received the answer from Kuinguin, trough a person called Weronika, telling me that the product was used and they do not refund me. I can assure anybody and that will be easy proved that is false, trough the monitoring of any download I could have done from Microsoft Store. Any forensic analysis will prove that I was not able to do any download or install any game ( in fact this was my first use of MS for a PC game) at all and the provided key was not valid since the beginning. I advise for the possibility of being plundered of your money when buying from this company.

Products used:
None

Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Customer,

We are sorry to hear about the issue you exprienced.

It would seem that you did not provide us with the order number pertaining to the case in question. Sadly, without such, we are unable to address the issue in any way.

Could you please provide us with the order number, so we can re-check the case?

We are eagerly awaiting your response.

Kind regards,
Kinguin Support

Thumbnail of user georger796
2 reviews
39 helpful votes
February 3rd, 2023

Bought a Windows 11 key with online activation as site claimed it was legit and legal. Would not activate and gave a number to call. I called and went through the automated steps until a person got on the phone and advised me that the OEM license had been revoked and I was sold a stolen copy. I emailed Kingwin this info and said I wanted a refund. ZERO REPLIES. They are thieves masquerading under a thin veil of lies.

Tip for consumers:
Just Don't.

Products used:
None. Bought a legitimate copy of Windows.

Service
Value
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,
Thank you for letting us know about your issue.
Could you please provide us with the order number or ticket ID, so we can check the case?
Looking forward to your reply,
Monika

Thumbnail of user brandons1260
1 review
0 helpful votes
August 1st, 2023

Despite claiming certain merchants have great standing you cannot add a review to them nor view others. I bought to copies for me and a friend and had it bot sniped seconds after purchase so I couldn't refund or anything. Used to trust the site but it seems as they don't care about customers views or experience.

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

We would like to inform you that the rating on our website is determined by the number of reports received from customers. If a customer reports a key from a specific seller, their rating will decrease. However, we are continuously working to enhance the usability of our website and we value your feedback on this matter.

If you require further information or would like to provide additional feedback, please don't hesitate to contact us through our ticketing system at https://kingu.in/ContactSupport.

Kind regards,
Weronika

Thumbnail of user tannerc50
1 review
0 helpful votes
January 1st, 2023

After purchasing the Windows 11 OEM Key I tried to activate it but the key had already been used. I left a 1 star review on their site but my review was never published. The on-site reviews are faked. Don't buy from them. The website is a scam.

All 5 star reviews have negative votes on them because non 5 star reviews are dropped.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Customer,

We are really sorry to hear about your problem.

In order to fulfill your request, we would kindly ask you to provide us with the order number to refer to. We will do our best to help you resolve this issue.

We are looking forward to hearing from you.

Best regards,
Alex

Thumbnail of user nataliec676
1 review
0 helpful votes
January 17th, 2023
Verified purchase

The OEM Windows 10 key I was sold had already been claimed. Customer support non-existent. Do not buy from Kinguin.

Tip for consumers:
Don't use Kinguin

Products used:
Windows 10 OEM key

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,
Thank you for letting us know about your issue.
Could you please provide us with the order number or ticket ID, so we can check the case?
Looking forward to your reply,
Monika

Thumbnail of user deepi5
1 review
0 helpful votes
February 7th, 2023

I purchased a key for a PC game and when I went to activate it, the key was already used (invalid). When I tried to report it to the merchant I got no response. When I escalated to Kinguin support 8 days ago now, still no response. I am writing as many reviews as I can to tell everyone DO NOT PURCHASE ANYTHING from this site. They are a SCAM SITE and will STEAL YOUR MONEY! STAY AWAY!

Tip for consumers:
DO NOT BUY ANYTHING FROM THIS SCAM SITE!!

Products used:
PC game key

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,
We are sorry to hear that.
Could you please provide us with the order number, so we can check the issue and help you to resolve it?
Looking forward to your reply,
Monika

Thumbnail of user maxw248
2 reviews
0 helpful votes
November 11th, 2022
Verified purchase

I purchased an Office key from Pinguin. When I attempted to activate, it said it has already been used. I asked for a refund but they keep telling me they need screenshots of the issue. I have sent them repeatedly and they claim it is not the right format, continuousl; y asking for even more screenshots each time. I sense a scam. The screenshots clearly show the Microsoft page saying the ticket I bought has already been used.

Tip for consumers:
Avoid Kinguin at all costs.

Products used:
Office 2016 for Mac

Service
Value
Returns
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

Could you please provide us with the order number in question?

We are looking forward to hearing from you.

Kind regards,
Weronika

Thumbnail of user kristianj20
1 review
1 helpful vote
August 15th, 2022
Verified purchase

Kinguin are selling a bunch of gift cards for different sites, there is one site called duelbits and when you buy their gift cards on kinguin you are paying for an example $70 for a $50 gift card unless you find a discount code then it will be $65 instead... It doesn't make any sense why kinguin are taking such high fees and on top of that if you check the reviews there is not one single bad review because all of the bad reviews gets removed so its only "NPC" like positive reviews saying "Oh what a great giftcard"

Tip for consumers:
Don't buy anything from their site, you can find much cheaper options on different sites that won't charge you 40% of the item that you are buying on purely fees.

Products used:
Gift cards

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

Thank you for contacting us!

Please be informed that when placing orders in our website, there are associated fees which are given as a summary to you on your checkout page prior to completing your order.

Moreover, we would like to provide you some information on the fees applied for the order and why they are being charged. One of the fees being added to an order is the payment fee which is being charged by your payment provider to allow the transaction to go through. Depending on the payment method chosen, this fee can change.

Another fee is the service fee which is a fee used to further develop the platform, the one you are currently using to make the purchase but it also has other uses. In addition to the help with the development, it guarantees that the website stays afloat, which allows you to make the purchase. It also contributes to the wages of the staff responsible for the running of the website, which includes developers without whom the website would not be available, marketing staff responsible for bringing in new customers which keep the money flowing, and finally the support staff, which whom you are having a discussion right now, and who are ready to help with any problems you might encounter in regards to our services.

Lastly, it helps us to pay the sellers that offer their keys on our website - without them there would be no keys to obtain at all.

As for the reviews, we do not remove bad reviews whatsoever. However, the reviews visible on the product page are product reviews, meaning they need to be referring to the purchased product - not to the service, the issue encountered with the key or it's price. We have other channels to discuss these matters. Product reviews need to meet certain requirements, and as long as they do so we will not be removing reviews that are not flattering for the product in question.

We hope this clarifies this matter a bit for you. (:

Kind regards,
Grażyna

Thumbnail of user tristane21
2 reviews
5 helpful votes
September 6th, 2022

Sold me used product key. Took 10 days to respond to a ticket only after a PayPal dispute opened. Then demand pic proof of a ID that apparently is provided by Microsoft via an automated phone system, that ID does not exist. The key was used I was scammed. They are working their hardest to delay and not refund me. Been 10 days and only received copy and paste responses. Kinguin is garbage, still no result or refund just argument.

Tip for consumers:
Use literaly any other site.

Products used:
None I received a scam/used key.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

Could you please provide us with the order/ticket number in question?

We are looking forward to hearing from you!

Kind regards,
Grażyna

Thumbnail of user spencer.darr
1 review
0 helpful votes
April 12th, 2023

I bought Forza 5 from Kinguin. The seller sent me a scam code that redeemed for random DLC. Then they attempted to get me to pay more money for the game I already bought. Counterfeit bait-and-switch scam. Fraud.

Tip for consumers:
Kinguin support is a nightmare. They won't respond until you reverse the charges for your transaction, then they try to scam you so you cancel the reversed charges. Not to be trusted.

Products used:
None.

Service
Value
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Customer.

Thank you for your message.

We have found your order and have intervened in the report.
Your order has immediately been refunded on our end.

The merchant's handling of the case does not meet Kinguin's standards, and we have already clarified the issue with them.

Please be informed that if a merchant does not respond to your reply, or is uncooperative, you can always escalate the case to our support team, so that we can handle the case in the merchant's stead.

Alternatively, you can also contact us via ticket and we'll take over the report from there.
You can do so by following this link: https://kingu.in/ContactSupport.

We apologize for the inconvenience, and hope that you could reconsider your rating now that the issue has been resolved for you.

Best regards,
Bartix

Thumbnail of user louisew345
1 review
0 helpful votes
July 27th, 2023

Avoid! They have poor customer services and refused a refund on a code that wasn't redeemed as unable to answer my queries about this. Google the company, as there is plenty on the net regarding similar experiences

Service
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

Could you please provide us with your order number? We will gladly investigate if you received faulty keys, and assist you once you provide us with more information.

We are looking forward to hearing from you!

Kind regards,
Weronika

Thumbnail of user zach.w
1 review
0 helpful votes
September 22nd, 2023

Well, well, well... Ordered a game, all pumped up, ready to dive into a new world within 2 hours. Guess what? 20 hours later, I'm still waiting! I started imagining their digital delivery system involves a pigeon wearing VR goggles, getting distracted by digital breadcrumbs. By the time I got the game, I'd already created a whole backstory for this pixelated pigeon and its misadventures! On the bright side, once I finally got to play, the game was worth the wait. But seriously, if you're offering a 2-hour delivery, make sure it doesn't turn into a 20-hour epic saga of its own. Pro tip: Maybe train the pigeon to avoid the Matrix? Game on, but remember, time flies... unless it's a digital pigeon.

Products used:
something from someone else.

Service
Value
Shipping
Returns
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

Thank you for letting us know about your issue!

Sadly, you have not provided us with your order number. Could you please do so?

We are looking forward to hearing from you.

Kind regards,
Grażyna

Thumbnail of user talora
1 review
4 helpful votes
January 15th, 2021

I bought an ESET Internet Security license from them for two years, after three months the license stopped going through claiming the license already in used. After an inquiry it turns out the license is registered on other computer.
I was able to contact with the owner and he told me they sold me a stolen license.
I opened inquiries about the issue in their customer service. For now, they are not answering.

Tip for consumers:
Dont buy from them!!!

Products used:
ESET Internet Security Key (2 Years / 1 PC)

Service
Value
Shipping
Returns
Quality
Thumbnail of user ofwg121996
1 review
0 helpful votes
July 25th, 2023

Super unprofessional. Defends false advertising, market is complete anarchy and customer support defends it. Just buy from g2a or some other site

Service
Value
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Customer,

Thank you for taking the time to provide us with your feedback.

We are deeply sorry for any inconvenience you may have experienced with our service. We would be grateful if you could provide us with more information regarding the specific problem you encountered. Kindly include your order number so we can investigate the matter further.

We appreciate your cooperation and look forward to hearing back from you.

Best regards,
Claudia

Thumbnail of user jasonw1700
1 review
0 helpful votes
March 21st, 2022
Verified purchase

Bought a license key for ESET and when I tried to use it it says that it's managed by another account. Contacted their support and they just told me to use it, which I already tried. Escalated to Kinguin who expects multiple screenshots of things they should already know or I've already provided.

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello Jason,

We are sincerely sorry to hear about the problems you have encountered with your product.

We would like to kindly inform you that your order has been successfully refunded and we have updated you about the details of your case in support ticket #211889, hence, please refer to the ticket for more information about your refund.

Please accept our sincerest apologies for the experienced difficulties.

Kind regards,
John

Thumbnail of user impucur
1 review
0 helpful votes
February 7th, 2023

Customer support: Never answer, after even after their 48 hours "SLA" – They said ist 24/7 ready to answer
Chatbot: Never has any agent, since it started!
Paid with bitcoin: Order gets cancelled, i never received the product.
Opened a ticket: the preferred solution was Replacement of Key, they gave me back 11 Euro to "KINGUIN BALANCE", and you CANNOT SPENT IT ALL IN THE CART, ONLY THE HALF OF THE PRICE, Its the biggest scammer website in the world. I begging you if you don't want to waste your money, avoid this polish scammer website!
UPDATE: They also banned me from their Discord channel because i tried to reach somebody out from their support. This is what you get if you buy from this website and you have some problem with it!

Tip for consumers:
Dont buy it from here!

Products used:
Other website which has legit support

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,
We are deeply sorry to hear about your issue.
As we can see you managed to use the Kinguin Balance, however, we still would like to investigate the issue. Could you please provide us with some details about the issue? We would make sure that situation won't happen again.
Kind regards,
Monika

Thumbnail of user roym321
1 review
1 helpful vote
January 2nd, 2021

Paid for a Microsoft Office activation code. Received one that didn't work. Thought they would send another. Instead, they wanted me to delete the official version of Office and download from some suspect cite. Knowing that's an invitation for viruses and spyware, I declined and asked for a refund. They offered a store credit. I've contacted my credit card company to contest the charge. These people are not reputable, let alone honorable.

Tip for consumers:
Stay away. It's not worth it.

Products used:
Wound up buying a legitimate version of Microsoft Office through Costco.

Service
Value
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Roy,
Firstly, we would like to reassure you that the website we have sent you is verified and the links take you to the Office official website. We just wanted to make sure that you have the correct version installed. The safety of our customers and their data is our top priority!
If your case has not been solved yet, we will be happy to help you. However, we will need your order number to do that. Could you please send it to us?
Best regards,
Vera

Thumbnail of user pedros229
1 review
0 helpful votes
August 7th, 2022

Terrible, compré una licencia y navegando al final elegí una que sólo vale en Argentina (no en España). Al minuto (al llegar el mail) me percaté y escribí... ya no dan solución.
No parece justo que vendan licencias tan limitadas en otros países sin una advertencia mucho más clara y menos que no permitan devolver a los pocos minutos sin haber usado el código...

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

We are truly sorry to hear about the problems you have experienced.

We would like to kindly inform you that your order has been successfully refunded and we have updated you about the details of your case in support ticket #305641 Please check the ticket for more information

Kind regards,
Shiro

Thumbnail of user julias520
1 review
0 helpful votes
June 27th, 2021

I've received a key which did not work (said it was already in use) and kinguin has refused to issue a refund. I paid over $40!

Products used:
Microsoft office - but could not use

Service
Value
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,
We sincerely apologize for the issue you have encountered.
If your case has not been solved yet, we will be happy to help you. However, we will need your order number to proceed with your case. Hence, we would like to ask if it is possible to share it with us.
Kind regards,
John

Thumbnail of user noamb7
1 review
0 helpful votes
September 5th, 2021

I recently bought a CD-key for Eset anti-virus and after 2 days the seller disabled the key!

Now i'm left vunerable and their customer service is fully robotic, no way to get a human in contact

I need to get a refund, sadly it seems only Paypal can help me now

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello!

Thank you for contacting us.

We are very sorry to hear that you have experienced such an issue.

Please be informed that we have checked your order and updated the ticket regarding this case with a new reply. Please refer to the information provided in the ticket and respond accordingly so we can resolve the issue. You can find your tickets under the following link: https://kingu.in/MyTickets

We look forward to hearing from you.

Best regards,
Ado

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From the business

Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.

Company Representative

Thumbnail of user johns1767
John S.
Typically responds within 14 days

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