• KingSize Direct

KingSize Direct

Overview

KingSize Direct has a rating of 1.15 stars from 526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about KingSize Direct most frequently mention customer service, credit card, and free shipping problems. KingSize Direct ranks 974th among Men's Clothing sites.

  • Service
    265
  • Value
    230
  • Shipping
    254
  • Returns
    200
  • Quality
    202

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 1.8%
Positive
1
Neutral
1
Negative
55
84
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • It seemed silly to argue anymore with their customer service.
  • Called king size encountered the worst customer service rep ever told me.
How would you rate KingSize Direct?
Top Positive Review

“Amazing Customer Service l”

Lisa H.
8/16/23

Made a mistake on a shoe order couldn't find my email with order number so I looked up the CS phone number and within a couple minutes I had the code I needed to return item. No wait, no hassle!

Top Critical Review

“Worst service I have ever received”

Sandra C.
1/2/24

I purchased Christmas presents for my grandson when the items were on sale. I should have thrown my money right away! The slippers I bought broke through the bottoms 4 days after wearing them. The company won't do anything about it because it's over their 60 day warranty period. I called to speak to customer service and got hung up on. Great customer service

Reviews (526)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (229) king size (93) return label (11)
Thumbnail of user lisah4091
1 review
0 helpful votes
August 16th, 2023

Made a mistake on a shoe order couldn't find my email with order number so I looked up the CS phone number and within a couple minutes I had the code I needed to return item. No wait, no hassle!

Products used:
Slip-in mens shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user emilym1286
1 review
0 helpful votes
July 11th, 2021

Well I had to wait about three weeks to get my shorts but I'm very happy get them in the mail really fit and everything

Tip for consumers:
I will order from them again

Products used:
Shorts

Service
Value
Shipping
Returns
Quality
Thumbnail of user corinned9
Magali R. – KingSize Direct Rep

Thank you, Emily! Our processing times are improving, and we are getting closer to normalcy at our warehouse. We're so happy you liked your items!

Thumbnail of user lesliee167
1 review
0 helpful votes
July 24th, 2021

After seeing such a low star rating I was a little leery about ordering! But they definitely proved the reviews wrong! I am in Canada. I placed ordered July 16 and was at my door step ONE week later July 23! My son is thrilled with his order and I would recommend this website to EVERYONE!

Products used:
Hoodies, shorts, and boxers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user corinned9
Magali R. – KingSize Direct Rep

Thank you for sharing your good experience! We're so happy your items arrived and you loved them!

Thumbnail of user steveh2267
1 review
0 helpful votes
November 26th, 2020

All of the clothes I get from kingsize, from underwear to jackets fit well and are easily returned if not. I did have to return a few items because they were too big but that was my fault. They constantly have sales. Only complaint is they don't really have a lot of urban wear but its my one stop shop for underwear, jeans, t-shirts, polo shirts. Hoodies and jackets. But I wouldn't go to the club or church in any of it.

Thumbnail of user angelad597
1 review
0 helpful votes
November 15th, 2020

I havent used them in a couple of years since my son is now on his own, but the clothes i did get were great and i never had an issue. I've read about bad shipping, but given the current covid situation i would not be surprised.

Thumbnail of user suet384
1 review
1 helpful vote
December 21st, 2021

I ordered 3 items for my husband for Christmas with the extra fee for "express delivery" I got an email stating two out of the three were delivered. What was supposed to be a coat and a watch were two huge bras. KS had no idea where my order was and that I would have to return the bras before they would help me. God only knows where the third item is. They were incredibly rude. A complete sham and I'm out $120.00.

Thumbnail of user corinned9
Magali R. – KingSize Direct Rep

Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.

Thumbnail of user williamc1152
1 review
2 helpful votes
December 3rd, 2019

I'm so glad I found a company that caters to people that are Big and Tall. The selection of clothes is fantastic and I know that when I get them, they will fit! I have bought everything from shirts, jackets, pants, sleepwear and under garments. They gave me a instant and a generous line of credit, along with free shipping, I also appreciate how fast I received my clothes. One more thing that blew me away, was how reasonably priced they were and the quality of the product. Thank you King Size for everything you do. I will post some pictures next week.

Tip for consumers:
I want to tell others that the clothes are true to fit. If you are a 3x,,order a 3x and know it will fit. The clothes are generous, beautiful, and well made. I will include photos as soon I can.

Products used:
I have bought shirts, pants, tees, underwear, sport jackets, dress coats, and socks.

Service
Value
Shipping
Quality
Thumbnail of user aubreys67
1 review
0 helpful votes
July 7th, 2021

I love KingSize Direct! I've made quite a few orders, no problems whatsoever. I had to return an order because of my mistake. No questions asked they just replaced order.

Products used:
Shirts and shorts and belt

Service
Value
Shipping
Returns
Quality
Thumbnail of user corinned9
Magali R. – KingSize Direct Rep

Thank you for your feedback Aubrey! We're glad to hear we were able to help you to your satisfaction.

Thumbnail of user davidb3588
1 review
0 helpful votes
January 5th, 2020

I've placed four orders with kingsize. All four were great! This is not Nieman Marcus! It's great clothes for big guys. You get more than what you pay for. Not sure why so much negativity.

Tip for consumers:
Take advantage of the sizing chart. All sites are slightly different when it comes to sizes. Kingsize was right on the money for me.

Products used:
All of them. Will have to return one of my jackets because I double ordered. That will be the test!

Value
Shipping
Quality
Thumbnail of user glennr23
4 reviews
19 helpful votes
May 25th, 2015

If u r finding it hard to find clothes that fit, try Kingsize! You won't b soryy and no "Plumbers Butt" either!

Thumbnail of user adrianac119
1 review
0 helpful votes
March 30th, 2021

Hello, I've never ordered from Kingsize until now, during Covid. Trying times, right?! Yes indeed! I placed my first order a couple of weeks ago. I didn't receive an order confirmation via email, it happens. Two weeks go by, still no notification re processing or shipment. I decided to read reviews, the majority of the reviews were extremely negative pertaining to shipping, exchanging, refunds and customer service. I decided it was time to call customer service to inquire about my order. I pressed # 1 information about my order, the recording stated the order was on back order. I hung up and decided to call back to speak to a representative to cancel my order considering it was on back order this would be an easy fix. I spoke with a friendly customer service rep, she looked into my order and stated it was in process for shipping. A conflict right, I have received any email notifications, my first call stated it was on back order, and not to mention all the negative reviews... what do I trust. I asked the CS rep if I could speak to her supervisor, Ami took my call and listened... I mean really listened. Ami confirmed that once the order is processed I could not cancel my order, I could return the item once I received but I said at a cost to me. Ami went a step further and said she understood my frustration, to rectify the problem she would be able to waive the 9.99 exchange mailing charges.
Ami's demeanor, listening and problem solving skills and expertise are a 5 star!
And this also says a lot about Kingsize as a company. We all should try to have more patience, open minded communication and listen to each other. Thank you

Service

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From the business

Specializing in mens big and tall clothing for over half a century, we carry sizes L-9XL, waist sizes 36-80, and wide and extra wide shoe sizes 8-16.

Company Representative

Thumbnail of user corinned9
Magali R.
Typically responds within 2 days

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