• KingSize Direct

KingSize Direct

Overview

KingSize Direct has a rating of 1.54 stars from 527 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about KingSize Direct most frequently mention customer service, credit card, and free shipping problems. KingSize Direct ranks 969th among Men's Clothing sites.

  • Service
    266
  • Value
    231
  • Shipping
    255
  • Returns
    201
  • Quality
    203

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 3.7%
Positive
2
Neutral
1
Negative
51
84
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • It seemed silly to argue anymore with their customer service.
  • Called king size encountered the worst customer service rep ever told me.
How would you rate KingSize Direct?
Top Positive Review

“WONDERFUL”

Big R.
4/6/24

I get 6X tank tops regular & 7X hoodies regular. Sometimes they have nice sales. You have to pay for shipping no matter how much you spend.

Top Critical Review

“Worst service I have ever received”

Sandra C.
1/2/24

I purchased Christmas presents for my grandson when the items were on sale. I should have thrown my money right away! The slippers I bought broke through the bottoms 4 days after wearing them. The company won't do anything about it because it's over their 60 day warranty period. I called to speak to customer service and got hung up on. Great customer service

Reviews (527)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (229) king size (93) return label (11)
Thumbnail of user bobbtwhite2
1 review
0 helpful votes
April 6th, 2024
Verified purchase

I get 6X tank tops regular & 7X hoodies regular. Sometimes they have nice sales. You have to pay for shipping no matter how much you spend.

Products used:
Tank tops & hoodies

Service
Value
Shipping
Returns
Quality
Thumbnail of user joans384
1 review
1 helpful vote
March 4th, 2020

I buy my 43 year old son all his clothes as he is disabled. I am often lucky to get great buys and variety on clothes, jackets, and pants. I do think the shipping is too pricey as is the returns. The quality of the clothes I bought him were excellent. I appreciate King Size as they enable me to buy him nice clothes for a big guy

Thumbnail of user brians767
1 review
1 helpful vote
April 20th, 2019

Had an issue with not receiving credit for returned merchandise. Was very persistent and respectful as I worked my way up the Customer Service/Return chain. Ultimately, a Level 3 Resolution Supervisor stepped up and solved the problem.

Thumbnail of user heathert3
4 reviews
15 helpful votes
March 14th, 2013

I have used this site on several occasions to buy something for my husband. The clothes are well made, and fit him comfortably. A bit ago, I got him a few jackets for the winter. They arrived on time, and my husband really liked them. This is a good place to find comfortable and reasonably priced men's clothing.

Thumbnail of user po80
10 reviews
18 helpful votes
June 23rd, 2011

The site is legit but the quality of their merchandise is sub standard. Stick with the name brand items on their site.

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From the business

Specializing in mens big and tall clothing for over half a century, we carry sizes L-9XL, waist sizes 36-80, and wide and extra wide shoe sizes 8-16.

Company Representative

Thumbnail of user corinned9
Magali R.
Typically responds within 3 days

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