• Kiehl's

Kiehl's

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Kiehl's has a rating of 1.26 stars from 134 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kiehl's most frequently mention customer service, order online, and credit card problems. Kiehl's ranks 1212th among Skin Care sites.

  • Service
    35
  • Value
    27
  • Shipping
    25
  • Returns
    25
  • Quality
    28
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
14
12
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Spent hundreds for lousiest over priced products and customer service.
How would you rate Kiehl's?
Top Positive Review

“Excellent Customer Service by Rizelle”

Mary A.
12/21/22

Our order was some how either lost or stolen off our porch and we had called customer service to try and help 2 separate times with absolutely no luck. And the third time we "live chatted" to ask for help yet again was with Rizelle and she immediately satisfied us and did everything she could to leave us as happy customers. We received a full refund for the missing order from Rizelle. Just super suprised the first two ladies that had helped us didn't offer this refund.

Top Critical Review

“Kiehls cancel my boxing day order after two weeks”

Jone A.
1/16/24

Just had a really bad shopping experience with Kiehl's. Ordered something on Boxing Day and waited over two weeks. Then, out of nowhere, they emailed me saying, 'Sorry, your order's canceled. The product's not available.' They blamed it on their system update, saying they only realized they were out of stock when they were about to ship my order. Seriously? It's ridiculous! They held onto my money for two weeks and then told me they didn't even have the product. Super frustrating and a total waste of time.

Reviews (134)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (74)
Thumbnail of user marya3769
1 review
0 helpful votes
December 21st, 2022

Our order was some how either lost or stolen off our porch and we had called customer service to try and help 2 separate times with absolutely no luck. And the third time we "live chatted" to ask for help yet again was with Rizelle and she immediately satisfied us and did everything she could to leave us as happy customers. We received a full refund for the missing order from Rizelle. Just super suprised the first two ladies that had helped us didn't offer this refund.

Products used:
lotion

Service
Value
Shipping
Returns
Quality
Thumbnail of user mellym9
1 review
12 helpful votes
December 14th, 2019

This is the best skincare product I've ever used. It helps my skin better more than what I expected. Definitely repurchase this thing again.

Thumbnail of user debras1690
0 reviews
0 helpful votes
June 23rd, 2022

Love this store? Grrreat Product's? Thank you for Protecting Animal's these Product's really work? & smell so Pretty on your skin, Thank you

Thumbnail of user jenniferb1286
3 reviews
14 helpful votes
February 27th, 2020

For years I've struggled with mild acne. When I was younger I tried just about every brand under the sun to help with my acne, but nothing work. Fast forward a few years and I tried Kiehls for the very first time.
I would never go back to another brand. My skin has never been better!
It's definitely on the pricey side, however your skin is definitely worth it.

Thumbnail of user nicholel4
5 reviews
14 helpful votes
April 15th, 2017

I love their products. I love that they consistently have free shipping on orders over $50, that's a good number to work with on their stuff.
They have the best face care. Hands down. It's always on time. Always correct. And the samples always keep me in trying something new.
So awesome.

Thumbnail of user dant253
1 review
1 helpful vote
March 8th, 2016

Thanks Kiehls!

Tip for consumers:
Buy from the retail store!

Service
Thumbnail of user tonia29
1 review
14 helpful votes
April 4th, 2015

You can recover some of your money spent for the purchase and also you will get 5$ to your account. To do this, follow the link and register online Extrabux. Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account. Go to link bit.ly/1wGq3vU

Thumbnail of user andres265
3 reviews
0 helpful votes
April 13th, 2016

In terms of men's healthcare, you can't go past these guys

Thumbnail of user kens48
1 review
16 helpful votes
June 16th, 2014

I am in New York for a conference ( from Switzerland) very skeptical about the skin care product. I was shopping at macys last week and I saw keihls counter. I have heard about it but never tried. I met a very kind beautiful lady who was really knowledgable about the products and she introduced me to the men's products. I got whatever she recommended me and absolutely love them. I never do reviews but this time I wanted to thank Maryem for the great customer service and you guys for the great products. Thank you again

Thumbnail of user emmat33
8 reviews
5 helpful votes
April 20th, 2015

Great service, lovely products - great for sensitive skin. Staff test your skin to see what skin type you have so they can advise, which is great!

Thumbnail of user emmam45
7 reviews
15 helpful votes
February 25th, 2015

Absolutely love Kiehls products, great for sensitive skin. Love the moisturisers, cleansers & the mango lipbalm is amazing.

Thumbnail of user chuckc1
30 reviews
224 helpful votes
July 30th, 2010

This brand of body care and skin care products is of the highest quality. Site offers easy browsing of products as well as three complimentary samples of their products with each order. If you register, you will also get periodic emails (about once a week) about special deals, free shipping offers, and other sales. Highly recommend.

Thumbnail of user tn1
265 reviews
1,793 helpful votes
April 26th, 2011

I use Kiehl's lipbalm religiously - it's mild and moisturizes better than Chapstick or any other commercial brands. I keep tubs of it in various hotspots at home and in my car. When I get close to running out, I hop on kiehls.com and order myself a couple more.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Kiehl's sells high-end skin care products including lotions, shaving cream, and hair and body care.

How do I know I can trust these reviews about Kiehl's?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Kiehl's?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business