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Claim Your BusinessKiehl's has a rating of 1.26 stars from 134 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kiehl's most frequently mention customer service, order online, and credit card problems. Kiehl's ranks 1212th among Skin Care sites.
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Our order was some how either lost or stolen off our porch and we had called customer service to try and help 2 separate times with absolutely no luck. And the third time we "live chatted" to ask for help yet again was with Rizelle and she immediately satisfied us and did everything she could to leave us as happy customers. We received a full refund for the missing order from Rizelle. Just super suprised the first two ladies that had helped us didn't offer this refund.
Just had a really bad shopping experience with Kiehl's. Ordered something on Boxing Day and waited over two weeks. Then, out of nowhere, they emailed me saying, 'Sorry, your order's canceled. The product's not available.' They blamed it on their system update, saying they only realized they were out of stock when they were about to ship my order. Seriously? It's ridiculous! They held onto my money for two weeks and then told me they didn't even have the product. Super frustrating and a total waste of time.
Our order was some how either lost or stolen off our porch and we had called customer service to try and help 2 separate times with absolutely no luck. And the third time we "live chatted" to ask for help yet again was with Rizelle and she immediately satisfied us and did everything she could to leave us as happy customers. We received a full refund for the missing order from Rizelle. Just super suprised the first two ladies that had helped us didn't offer this refund.
Products used:
lotion
This is the best skincare product I've ever used. It helps my skin better more than what I expected. Definitely repurchase this thing again.
Love this store? Grrreat Product's? Thank you for Protecting Animal's these Product's really work? & smell so Pretty on your skin, Thank you
For years I've struggled with mild acne. When I was younger I tried just about every brand under the sun to help with my acne, but nothing work. Fast forward a few years and I tried Kiehls for the very first time.
I would never go back to another brand. My skin has never been better!
It's definitely on the pricey side, however your skin is definitely worth it.
I love their products. I love that they consistently have free shipping on orders over $50, that's a good number to work with on their stuff.
They have the best face care. Hands down. It's always on time. Always correct. And the samples always keep me in trying something new.
So awesome.
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I am in New York for a conference ( from Switzerland) very skeptical about the skin care product. I was shopping at macys last week and I saw keihls counter. I have heard about it but never tried. I met a very kind beautiful lady who was really knowledgable about the products and she introduced me to the men's products. I got whatever she recommended me and absolutely love them. I never do reviews but this time I wanted to thank Maryem for the great customer service and you guys for the great products. Thank you again
Great service, lovely products - great for sensitive skin. Staff test your skin to see what skin type you have so they can advise, which is great!
Absolutely love Kiehls products, great for sensitive skin. Love the moisturisers, cleansers & the mango lipbalm is amazing.
This brand of body care and skin care products is of the highest quality. Site offers easy browsing of products as well as three complimentary samples of their products with each order. If you register, you will also get periodic emails (about once a week) about special deals, free shipping offers, and other sales. Highly recommend.
I use Kiehl's lipbalm religiously - it's mild and moisturizes better than Chapstick or any other commercial brands. I keep tubs of it in various hotspots at home and in my car. When I get close to running out, I hop on kiehls.com and order myself a couple more.
Kiehl's sells high-end skin care products including lotions, shaving cream, and hair and body care.
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