• Kickstarter

Kickstarter

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Overview

Kickstarter has a rating of 1.43 stars from 209 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kickstarter most frequently mention customer service, project creators, and great idea problems. Kickstarter ranks 24th among Crowd Funding sites.

  • Service
    50
  • Value
    50
  • Quality
    45
Positive reviews (last 12 months): 3.8%
Positive
1
Neutral
0
Negative
25
24
See all photos

What reviewers want you to know

Positive highlights

  • I am shocked by the amount of reviewers complaining that the project they backed was delayed.
  • About 90% of the projects that were backed have been fulfilled in the time frame that the project promised.

Critical highlights

  • THEY REJECTED MY IDEA, AND INSTEAD NOW I FIND THAT THEY STOLE IT AND ARE MAKING MONEY OFF OF MY IDEA!
  • Recently, about a year ago, like many aspiring filmmakers, I went onto Kickstarter to help fund one of my film projects.
How would you rate Kickstarter?
Top Positive Review

“My first funding!”

John R.
4/15/23

I've funded Loona, the pet bot and everything happened as expected. Now my 5y daughter has a new robot friend. We are still waiting for the charging dock. The site is very transparent and straight forward.

Top Critical Review

“Kickstarter is made for scammers”

Nonya B.
1/16/24

I supported urban toy lab and they lied stating they didn't use toxic materials yet said shipments were made because it was too toxic🤦‍ They stopped giving updates, ignored hundreds of comments on their page requesting updates and Kickstarter does absolutely nothing for people supporting these sellers. Kickstarter has made it so easy for any scam to come along, take your money and run. Kickstarter needs to be shut down or they need to do things differently where both parties are protected.

Reviews (209)

Rating

Timeframe

Other

Reviews that mention popular keywords

project (97) money (64) projects (68) customer service (9) customer support (5) great idea (8) email address (3) credit card (5) time frame (3) web site (2)
Thumbnail of user jamesg240
2 reviews
9 helpful votes
October 18th, 2016

We recently got funded on Kickstarter and couldn't be more pleased with the experience. The Kickstarter staff was incredibly helpful but one star off for lack of instant phone support. Other than that, we successfully launched our company thanks to Kickstarter. The best crowdfunding platform out there imo.

Thumbnail of user robertd260
4 reviews
2 helpful votes
December 10th, 2016

Has loads of interesting projects but be very careful on sending money somewhere - a good thorough research is my advice.

Thumbnail of user beng81
3 reviews
1 helpful vote
April 2nd, 2017

The service is a great idea and is full of outstanding projects people create! But as a rather experienced contributor I strongly recommend to think well before funding anything - expecially lately there are scam issues. Though these people with fake projects are easily detected, as for me.

Thumbnail of user maxwells14
2 reviews
8 helpful votes
September 22nd, 2016

We had a pleasant experience crowdfunding and Kickstarter was a great partner. They are definitely strict and they asked us to change a few things (totally understandable as they want to protect their community) but setting up was easy, and getting paid afterwards was a breeze. Anytime we had questions they were fairly quick, my only wish is that they had phone support.

Thumbnail of user dylanw20
2 reviews
0 helpful votes
December 16th, 2016

Has lots of interesting creative projects. Some of those are too futuristic to me but most of them are worth your attention.

Thumbnail of user jamesb121
1 review
1 helpful vote
November 7th, 2013

A good idea that works for the most part - I've never had a bad experience, but there does seem to be a lack of protection for when projects do go south.

Thumbnail of user raymontm
2 reviews
7 helpful votes
February 2nd, 2016

When people hear the word "crowdfunding", the first thing they think of is Kickstarter. They do a good job screening the submissions in making sure the quality of project on their platform at a higher standard. While there has been users who’s projects are often rejected, they have been very effective overall as they are the clear leader in both artistic and tech projects. They helped my Raytoons project get off the ground.

Tip for consumers:
Make sure to include plenty of videos, pictures, and information about your project. My examples are here: https://www.kickstarter.com/profile/raytoons

Service
Value
Quality
Thumbnail of user draganb1
1 review
0 helpful votes
October 3rd, 2017

I was really impressed by a couple of german guys, who managed to fit a solar powered engine into a fidget spinner. The idea amused me so much, that i think, it is worth to be mentioned here. If you like, visit https://www.kickstarter.com/projects/*******/youla-the-brand-new-solar-powered-spinner?
For myself, it is totally worth it, to get a kickstarter account and order some for my family. Enjoy!

Thumbnail of user ericam12
3 reviews
14 helpful votes
February 24th, 2014

Fun site, I have good times betting on random projects however I must admit that a lot of them are BS.

Thumbnail of user jonh4
1 review
2 helpful votes
February 2nd, 2011

First of all I'm only writing this in response to the other reviews of this site, mainly concerning what people are saying about Diaspora. I am in no way affiliated with kickstarter or diaspora.

I am here to say that if you are wondering about kick starter do not rely on the information that the people above me submitted. If they had even taken the 5 minutes to understand what Diaspora is about they wouldn't be calling it a facebook clone. Diaspora is not like a tradition social networking "site" because you run it on your computers, and it connects to other computers such as a p2p network would. If you can't even take the time to figure that out, then why you're writing reviews on it is absolutely mind boggling to me.

Thumbnail of user stevel10
3 reviews
6 helpful votes
August 16th, 2011

Our band Splitface Legend just launched it's own Kickstarter campaign a few days ago. It's still too early to tell if it will be successful but, we'll be glad to keep you posted.

Here's the link incase you are a fan of Indie-Rock and want to help make our CD a reality. (sorry for the shameless plug)

http://www.kickstarter.com/projects/splitfacelegend/splitface-legend-is-recording-tools-of-the-trade-c?ref=live

Thx.

Thumbnail of user mikeg49
3 reviews
2 helpful votes
October 11th, 2012

Great site I just got my first project up. Can't wait to see how it does. Follow our progress here.

http://www.kickstarter.com/projects/*******301/jack-fall

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Kickstarter is a leading crowd-funding platform for creative projects and products. Funded projects include films, video games, technology products, comic books and musical albums.

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