• Kickstarter

Kickstarter

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Overview

Kickstarter has a rating of 1.43 stars from 209 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kickstarter most frequently mention customer service, project creators, and great idea problems. Kickstarter ranks 24th among Crowd Funding sites.

  • Service
    50
  • Value
    50
  • Quality
    45
Positive reviews (last 12 months): 3.8%
Positive
1
Neutral
0
Negative
25
24
See all photos

What reviewers want you to know

Positive highlights

  • I am shocked by the amount of reviewers complaining that the project they backed was delayed.
  • About 90% of the projects that were backed have been fulfilled in the time frame that the project promised.

Critical highlights

  • THEY REJECTED MY IDEA, AND INSTEAD NOW I FIND THAT THEY STOLE IT AND ARE MAKING MONEY OFF OF MY IDEA!
  • Recently, about a year ago, like many aspiring filmmakers, I went onto Kickstarter to help fund one of my film projects.
How would you rate Kickstarter?
Top Positive Review

“My first funding!”

John R.
4/15/23

I've funded Loona, the pet bot and everything happened as expected. Now my 5y daughter has a new robot friend. We are still waiting for the charging dock. The site is very transparent and straight forward.

Top Critical Review

“Kickstarter is made for scammers”

Nonya B.
1/16/24

I supported urban toy lab and they lied stating they didn't use toxic materials yet said shipments were made because it was too toxic🤦‍ They stopped giving updates, ignored hundreds of comments on their page requesting updates and Kickstarter does absolutely nothing for people supporting these sellers. Kickstarter has made it so easy for any scam to come along, take your money and run. Kickstarter needs to be shut down or they need to do things differently where both parties are protected.

Reviews (209)

Rating

Timeframe

Other

Reviews that mention popular keywords

project (97) money (64) projects (68) customer service (9) customer support (5) great idea (8) email address (3) credit card (5) time frame (3) web site (2)
Thumbnail of user miladz4
3 reviews
12 helpful votes
June 1st, 2021

I'm writing this after backing over 100 projects on Kickstarter. Let me start by saying I love the idea that people come together and help an idea become reality without the help of big banks and all the ups and downs of it. This company was one of the early pioneers of this genius concept. Do your due diligence and make sure the person/company is up to their claims and they have things like guaranteed shipping, refund period and warranty for some specific time period. There have been companies like fluxbag by Jens Thiel which is a true stand up guy and even after his partner betraying him and taking all the money and him having to declare bankruptcy, he still is trying to deliver what he promised back in 2019 even years later. He is building the products slowly from money out of his pocket when many companies take your money and run and leave you with nothing. So always read the comment section and their production projections and their reputation. A google search goes a long way so do your homework properly.

Tip for consumers:
Check everything twice before backing. Read comments and don’t forget a google search!!

Products used:
Many products such as electronics, tech gadgets and house products.

Service
Value
Quality
Thumbnail of user lucast11
4 reviews
1 helpful vote
January 13th, 2017

The site is full of interesting projects but there are also many fraudulent ones so take your time to search for the interesting ones that can be trusted or care to fund those you trust 100%. Thats all

Thumbnail of user jesser2
79 reviews
206 helpful votes
May 1st, 2012

Overall, it's okay. I think you get out what you put in, and some of the things I've supported failed, which kind of sucks. Not sure if I'd trust it with my own ideas though.

Thumbnail of user henrya13
4 reviews
9 helpful votes
October 27th, 2013

Great site, lots of potential, lots of risks but if you wait it out and you pledge smartly, you won't regret it

Thumbnail of user crystalm4
1 review
1 helpful vote
May 2nd, 2012

Meh... ok...

Spent the better part of 3 to 4 days getting the entire thing written, putting it together, etc... for it just to be lost in a huge pile of other kickstarter projects. I did what I could to network and advertise via social networking sites 'n' such & read up on some of their "tips" for making the most out of their site. I basically ended up no further along than where I was to begin with. I even emailed their support for tips & advise, just to blatantly be ignored... The site seems to be useful tool but it's impossible to benefit from unless you excessively advertise the hell out of your project anywhere you can without being flagged for spam & relentless self-promotion. They should have an area for 'newly' uploaded projects to help newbies get exposure. Overall... frustrated & annoyed I wasted my time with it.

Thumbnail of user sandys4
1 review
1 helpful vote
April 2nd, 2012

The most compelling and candid account of someone's experience during a Kickstarter project is the one posted about the Man Greater Than Money font.

The complete email exchanges between the project creator and Kickstarter are posted.

You should definitely read it before you start a fundraising project.

http://www.kickstarter.com/projects/*******177/man-greater-than-money/posts/*******

Thumbnail of user dougc8
3 reviews
7 helpful votes
August 23rd, 2012

. I am an experienced writer and I wanted to use Kickstarter to fund a project about child abuse, but I am legally required to protect the personal identities of the people I would be writing about. I read the KS guidelines to make sure I could protect identities, and then I emailed KS to explain what I wanted to do and to clarify a few issues in their guidelines that would be relevant to protecting people's privacy. NO RESPONSE from Kickstarter.

Thumbnail of user markb46
1 review
1 helpful vote
February 3rd, 2012

We are in progress with our Kickstarter Project - our example: http://kck.st/vL281h

We have learned much about spreading the word on the internet for a project. The goal of the project has kept us focused and that has helped our project greatly.

However, we must agree that you need to bring your own backers - don't rely on Kickstarter to do that for you. The projects they choose for promotions is almost always on the eclectic side of the brain. Which is cool, but if you are a rather straight forward product it won't help you much. We also managed to add tracking to our project so we know for a fact where our traffic is coming from and at what levels. We averaged 80 views per day on the Kickstarter page, which is not outstanding by any means. Only about 10 - 20 of those visits click on the video.

Our typical traffic level at http://www.Qubits.com is 100 views per day so many of the Kickstarter views were referrals from ourselves. 87% of the backers were friends - while the rest were from Kickstarter and Twitter.

Note: The front page of Kickstarter averages 40,000 unique viewers PER DAY. Yes getting picked ( CURATED) for a highlight on that page is a boon to anyone. However your chances of getting onto it are slim. They receive hundreds of new project submissions per day.

Focus on your project, your customer or fan base, come up with a plan how to gather your own funding, post a project and perhaps receive the extra touch of the Kickstarter community. The boost your project receives from Kickstarter will hopefully offset the Kickstarter & Amazon 10% - 15% fee

It might be just the right fit for you. If you fail, regroup and try again. If you succeed you have even a greater chance with your second project since you will have an established connection with satisfied customers.

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About the business

Kickstarter is a leading crowd-funding platform for creative projects and products. Funded projects include films, video games, technology products, comic books and musical albums.

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