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The Keyless Locks Store has a rating of 4.16 stars from 379 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Keyless Locks Store most frequently mention customer service, fast delivery, and great product. The Keyless Locks Store ranks 3rd among Home Security sites.
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816 reviews
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Pretty simple. Could be slightly confusing for someone who isn't overly familiar with your product line.
Placed order 11/29 Received wrong product 12/7 Notified keyless on 12/7,12/11 and 12/19 Complaints noted in Order Details under Status History & Comments but no action taken by keyless Opened dispute with PayPal 12/27 12/28 keyless contacts me offers return label 1/1 I ask for the return label 1/3 keyless provides label 1/4 I drop off package at FedEx 1/15 keyless says package has arrived but needs PayPal dispute cancelled before shipping out new lock 1/15 I cancel dispute 1/29 I send keyless email stating payment has been released for two weeks now! 1/30 keyless cancels order, says As it turns out, Lockey replaced the lock you ordered (E910 Electronic Deadbolt Lock) with a new model (E915 Electronic Deadbolt Lock) and called it "the E910 replacement." For a short while afterward, the warehouse staff incorrectly assumed that they could just send E915s in place of E910s. While the new model is very similar (except for the shape of the lock body and internal parts which have been upgraded), the price increase was significant. Otherwise, this replacement would have been fine, as we usually allow upgrades like this at no charge. However, in this case, the price increase was just too much. So, the only thing we can do now is cancel your order and issue you a refund of the full amount you paid, including shipping. We will do this shortly and send you an email confirmation. Please accept our sincere apologies for all the confusion. Thank you for trying our product(s). Please consider KeylessEntryLocks.com again in the future should your needs change. If you decide to purchase from us again, you may use the following coupon to receive $10 off your next order of $100 or more, but don't delay, this coupon does expire! Coupon: KeylessAndLovingIt! Expires 12/31/2023 Two months lost plus time sending emails and driving to FedEx to return lock all my problem I guess.
How can you asked me for review when I haven't gotten it yet. I can't even track it. I have no idea if it's ever coming?
In need of a replacement latch for a pool gate lock, which pool gate is required by state law to be closed and latched, I explained my need to quickly obtain and install the latch. The contact person was very helpful and placed the order. However, after a few days, I was notified that receipt of the latch would be delayed due to receiving stock from a foreign country. After a week's delay, I found another supplier who had the latch in stock. The contact person was very helpful in cancelling my order.
My order was supposedly shipped on April 29th but it's not scheduled to arrive until May 6th. That would be ok except that I paid extra for UPS 3 day. That's definitely more than 3 days. Will I get refund on my shipping?
Gate instructions would have been nice and better instructions is very much needed. Plus you were missing some screws that are metric and not easy to find in stock locally. I like the style of the product and dont want to use another but if this continues i will have no choice
I paid extra for three day shipping and it took much longer.
Was not told upon purchase that I would have another $34.00 of charges for Import duties, which would have to be paid in advance and only online, before delivery. Message said item ready to be delivered. When I tried to pay, there was an error with the courier site and took me 2 days to sort out. So much wasted time, this was 2 days ago. Today I receive a message that lock won't be delivered for another 3 days!
I feel I should have been appraised of any import duties at purchase. Quite possibly, I would have shopped elsewhere. I don't feel this transaction was up-front and transparent.
The lock is very well constructed and durable. But the issue is with the code sequence. If I set the code to X1234 then any combination of those numbers work. Ex: 3241X, 4231X, 3X241, etc... This is not a good thing. It takes the number of possible code combinations and makes it easier to find. I will be taking this lock down and buying another one that actually works right.
Pay for two days delivery third day already and I didn't get it
I just purchased a 285P lock. The website nor video's talk about installation. It does provide the dimensions of the lock but doesn't point it out that if the lock opening is larger than the width of the lock, you'll need to purchase the metal trim plate. I found this out after I received the lock and read the installation instructions. It was clearly stated if the hole size is greater then X, you'll need to purchase the trim plate.
If this was on the website, I would have pulled the original lock off the door to examine the hole diameter to confirm if I required the additional trim plate before purchasing the product. I now have to purchase the trim plate and pay shipping because the website's missing information.
The fobs arrived on time and someone called me to let me know that the color I had ordered was not in stock, very nice. However they don't seem to work for a Lockstate 720c.
I was told the item was in stock. "We have lots of them, how many do you want?" The next day when I ordered it they processed my payment without having the item in stock. It was a 2 week back order. When I called the lady said that she was "locking in" my order so when they came in 2 weeks from now they would ship it. A far cry from having "lots in stock"!
She processed my credit and 4 days later still no credit... ugh!
Mike S.
We are sorry to hear you are unhappy!
We reviewed your order and found that we did have LS-7i's in stock on 9/4/2018 when we spoke to you, but these were sold out by the time you placed your order 2 days later on 9/6. That is why this item was marked as "Out of Stock - ETA Oct 2018" on our website and on your receipt when you placed your order. The manufacturer was also completely sold out at that time.
Also, our records show that you asked to cancel your order on Fri, Sep 7,2018, at 5:08 PM and we refunded you at 5:21 PM that same day. You can see this in the Refund Confirmation email we sent you. Our part of the refund transaction was complete at that time, however, banks can take a while (up to 10 business days in some cases) to make refunds available. If you have not yet received your refund, you need to call the toll-free number on the back of your credit card, as we no longer have control over the funds.
I hope that information is helpful, but if you have any questions or need further assistance, please give us a call: 1-888-202-4538 Toll-Free, Mon-Fri 9 am to 5 pm CT (except holidays).
Thank you!
Sadie
Sales/Customer Service
www.KeylessEntryLocks.com
1-888-202-4538 Toll-Free
They charge $8.99 for 4 screws so the lock would fit a thinner door - ridiculous. They should be included with the lock.
Nice locking mechanism. Instructions show an included Strike Plate as does the inventory list but there is no strike plate included in the box. I had to order a strike plate separately.
I like the concept but I don't like the fact that you have to push another button to re-lock the door is somewhat disappointing. I bought the for some elderly relatives who have trouble with new things and can't seem to remember to push the button to re-lock the door once they have access. Also, action on the door knob is rough and very slow.
Hi Mark, Thanks for letting us know how you feel. It sounds like you might have a dead bolt lock is that correct? These have to be locked manually each time the door is closed. However,. We also have locks that lock automatically. These are called latchbolts locks. These will lock on their own every time you close the door unless you put them into what is called passage mode. If you give us a call we will be glad to show you what they look like and describe how they operate. And if you think one of these would work better, just let us know and we can arrange for you to return the one you bought with an RMA number. We are open 9 to 5 Monday through Friday central time in our phone number is 888-202-4538. Please give us a call. We'll be glad to help.
Unable to print template to scale resulting in order being of no use and not able to return due to your corporate policy.
* The Keyless Locks Store attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Gain trust and grow your business with customer reviews.
Protect your assets with KeylessEntryLocks. For safe entry to your home or office, we carry high-quality keyless locks that can be unlocked with a keypad, card, or fingerprint. They can also secure vehicles, pools, storefronts, and more. View our selec...
We've been selling keypad locks online since 1999. We started out as a customer, searching for a keypad lock for our new office, but when our lock arrived, we liked the convenience and quality of the products so much, we decided to become a certified reseller. Now, 20 years later, it is the main focus of our business.
Since we only carry high-quality products and everything is usually in stock, we can almost always ship the same day. And our 30-day Customer Satisfaction Guarantee takes the risk out of purchasing online because you can return anything for any reason, as long as you have not damaged it.
Eric L.,
Thanks for letting us know about your concerns. We always like hearing from our customers, especially if there is an issue we can help with.
While it is true that Lockey mechanical locks allow the numbers to be pressed in any sequence, most people find that the total number of possible combinations is quite acceptable once they see how many there actually are.
Here is a table from the FAQs page of our website which shows how many combinations there are for some of our most popular lock models:
Lock Digits You Can Use Can Digits Repeat? Total Possible Combinations
------------------------------------------------------------------------------------------------------------------
115P 0-9, X, Y, Z No 8191
1150 0-9, A, B No 4095
1600 0-9, A, B No 4095
2200 0-9, X, Y, Z No 8191
2210 0-9, X, Y, Z No 8191
2210DC 0-9, X, Y, Z No 8191
2230 0-9, X, Y, Z No 8191
2230DC 0-9, X, Y, Z No 8191
2500 0-9, X, Y, Z No 8191
2835 0-9, X, Z No 4095
2835DC 0-9, X, Z No 4095
310P 0-9, X, Y, Z No 8191
3210 0-9, X, Y, Z No 8191
3210DC 0-9, X, Y, Z No 8191
3230 0-9, X, Y, Z No 8191
3230DC 0-9, X, Y, Z No 8191
M210 0-9, A, B No 4095
M220 0-9, A, B No 4095
If you still feel this is not enough for your application, we also carry many electrical locks where the code sequence is mandatory. They are usually a little more expensive and do not that the lifetime warranty that Lockey provides on their mechanical locks, but they do require the numbers to be entered in a specific sequence. Please see our website for full details.
I hope that information is helpful, but if you have any questions or need further assistance, please give us a call: 1-888-202-4538 Toll-Free, Mon-Fri 9 am to 5 pm CT (except holidays).
Thank you!
Sadie
Sales/Customer Service
www.KeylessEntryLocks.com
1-888-202-4538 Toll-Free