The Keyless Locks Store

Placed order 11/29
Received wrong product 12/7
Notified keyless on 12/7,12/11 and 12/19
Complaints noted in Order Details under Status History & Comments but no action taken by keyless
Opened dispute with PayPal 12/27
12/28 keyless contacts me offers return label
1/1 I ask for the return label
1/3 keyless provides label
1/4 I drop off package at FedEx
1/15 keyless says package has arrived but needs PayPal dispute cancelled before shipping out new lock
1/15 I cancel dispute
1/29 I send keyless email stating payment has been released for two weeks now!
1/30 keyless cancels order, says
As it turns out, Lockey replaced the lock you ordered (E910 Electronic Deadbolt Lock) with a new model (E915 Electronic Deadbolt Lock) and called it "the E910 replacement." For a short while afterward, the warehouse staff incorrectly assumed that they could just send E915s in place of E910s.

While the new model is very similar (except for the shape of the lock body and internal parts which have been upgraded), the price increase was significant. Otherwise, this replacement would have been fine, as we usually allow upgrades like this at no charge. However, in this case, the price increase was just too much.

So, the only thing we can do now is cancel your order and issue you a refund of the full amount you paid, including shipping. We will do this shortly and send you an email confirmation. Please accept our sincere apologies for all the confusion.

Thank you for trying our product(s). Please consider KeylessEntryLocks.com again in the future should your needs change. If you decide to purchase from us again, you may use the following coupon to receive $10 off your next order of $100 or more, but don't delay, this coupon does expire!

Coupon: KeylessAndLovingIt!
Expires 12/31/2023

Two months lost plus time sending emails and driving to FedEx to return lock all my problem I guess.

Ordered a lock over a month ago from Keyless Locks store, the package never arrived. After trying to contact their customer service 5 times, they would not issue a refund. This was a $200 lock. Very poor customer service and dishonest business tactics. Outright scammed me! This was for my business, and I had to find the lock from another store. Could not be more disappointed.

Ordered 12 days ago, and still haven't received. So of course my feeling on this is not good. Waiting for going on 2 weeks for shipping of a small item doesn't work anymore.

This has been a nightmare. The lock has such a flimsy tail piece, it slips constantly. The code programmed with the tumblers maybe works half the time. At this time the door is not operational, I have called a locksmith out and am already $200 down to them plus the cost of the lock. Worst investment ever.

Lock had a USPS label created on 5/7, on 5/12 at noon it was finally turned over to USPS. I do not even have an estimated delivery date.

I ordered two different locks. They arrived promptly and are of very good quality. My installer installed one, but took a look at the second and realized it would not fit the door I wanted secured. I contacted Keyless Locks and quickly received return instructions, and assurance of a refund within 2-4 weeks of receipt. I shipped it back the next day via UPS, as new and in its original packaging. UPS confirmed that is was delivered to Keyless Locks on May 24. It's now July 5; it has been six weeks and I still have no refund. A response I received to an email inquiry on 6/28/21 stated "sorry this is taking longer than you would like." Subsequent phone calls have gone unanswered. I'm out $168 plus $20 for return shipping. This would have been a positive review based on quality of product and speed of delivery if not for the failure to provide a refund.

Our experience was not the best and I am guessing not normal for these folks but in our case we received emails stating the shipments were boxed and packed and additional postage was due. An invoice was sent for the additional postage, which is fine, however, when we went in to pay the invoice they had already used our card. I did not think this was appropriate but okay. Then we received another email stating order shipped with tracking number, only to have them call the next day and state they were out of some of the product and would it be okay to sub. Yes that is correct, they were out of the product that was boxed packed and shipped already.

Then we were told the product was sold out from under us because another order was placed and that the product were ordering was not ordered that often so that is why there was not a lot of stock. Weird that there was a rush on it the day we ordered!

Shipping seemed very high!

Recommend folks check other options.

Order placed on April 30. Received an email later the same day stating that the order had been shipped. Followed the links for the tracking number with USPS. USPS said that a shipping label was created but was awaiting for the package to arrive at their facility.

Today is May 10. Still not received the package and USPS status has not changed.

Where is my package?

My item still hasn't arrived after 2 weeks. The USPS tracker shows that the item hasn't even been shipped yet.

My card was charged and I was given a tracking number THEN told the product was out of stock, indefinitely, even though I found it cheaper somewhere else within 10 minutes of notification my order being cancelled.

We ordered a double pin pad lock but received a single.
Still waiting for an email reply on how to correct this issue.

USPS stated on their site that the item was put on or in my mailbox, observed the mail person pull up to box and put items inside. I walked up and opened box after the mail person drove away and item had not been delivered. Waited and checked the following day and again no item as USPS site had said it had been delivered.

Your webpage offers no updates. Can someone provide me with an update on my order

Worst customer service, dishonest company. Dont waste your time, the return of their items are a joke. And to begin with they sell swap meet quality materials.

Disappointed the lock set didn't arrive yesterday as stated in my email all week?

I am in receipt of a notice that I should have received my order by now As of today June 9th I have not received my order.

Please contact me at *******608 to confirm my order is still being shipped?

George

I called to tell KeylessLockStore that I did not receive all of my order. The packaging was damaged and obvious that the screw kit fell out of the pack. I was told KeylessLockStore has a video showing they packed the goods and that if I wanted them again, I needed to buy them again. I cannot file a claim with USPS, only the shipper, so I am out. The missing item makes the items that came useless as well.

Ordered a key pad and you would not ship it because I am in Oregon in the motorhome and the billing address is in Texas. I need the key pad in Oregon where it can be installed. So to rate the experience? Big 0.

We are going to have to send it back because it doesn't fit our door. We have a standard door with a panic bar but unfortunately it doesn't line up. Sad to say we will have to send it back.

When installing the locks the hex bolt broke. Concerned about quality of the rest of the unit I ask for a return in which they refuse to do so because the y it was not brand new and broken. My reply was it's was broken when I tried to install it. Either way they say they will not issue a refund. I then ask for an exchange and they also declined. Wth? So I ask what is my next option. They said that I can buy another hex housing and take my broken unit to a lock Smith to pay them to remove the old housing? Why would I have to pay to fix something that was shipped broken? Unbelievable! Do not buy shop or do business with this company. Once they receive payment for their pos quality product they will not honor their 100% satisfaction guaranteed commitment. And make you pay for their broken product. So unsatisfied with them. Wish I had never ran across their website when searching for merchandise.

Problem started in April 2016 when I placed order from Canada for Electronic lock. To pay for it I used my credit card. Later on, when I checked my account, I find out, that The Keyless Locks Store charged me twice for one item. When I contacted them they apologized and returned money. But because it was several days later, rate between US $ and Canadian $ changed I got less money back on my account. Even it was not big amount of course they did not want to pay for this balance.
Next thing when lock was delivered, UPS delivery man asked me for over $60 to pay custom fee. So I refused to take package. After I contacted The Keyless Locks Store and I told them that I refused package because I do not want to pay $60 custom fee and that I want full refund. Their answer was:
We have not received your package back. UPS called us late yesterday evening to explain the situation. At this point you have 3 choices and they need to know what you want them to do next. Here are your options:
They can re-deliver your package to you. There will be a $61.67 charge which is partly a Canadian customs fee and partly a UPS Broker fee for handling the collection of funds.

You can have the package returned to us, as follows:

There will be an additional $35.58 fee to ship the package back to us. This will be deducted from your refund of the amount you paid for the item you ordered.

Your refund will not include the $44.70 fee you paid to ship the item to you, since you did not cancel your order until after it was shipped.

There will also probably be a currency conversion fee, because you paid in Canadian dollars for a product that was sold in US dollars. Again, this fee is charged by your bank, not us.

You can choose to abandon your package and UPS will discard it, in which case there will be no additional charges. If you do this, you won't have a lock and neither will we, so we won't be able to give you a refund.
So I picked option # 2 and let The Keyless Locks Store know about my decision. Next day I learned following:

Your refund will be calculated as follows: $ 94.93 - $ 35.58 = $59.35 (from original price $139.63 USD)
This is the amount we will refund, but again, it is in US dollars, so it will have to be converted to Canadian dollars by your local bank. So the amount you receive will depend on the currency exchange rate your bank uses at the time and any fees they charge. Yes, we will contact UPS with instructions once we have your final confirmation. Please let us know right away, as the UPS deadline is tomorrow.

When I learned that, I advised The Keyless Locks Store, that in such case I will accept package and will pay custom fee. They told me, that they will let UPS know and that I should receive package on such and such day. It did not happened. That time I already had new door installed. Package came three days later. I opened box and without taking lock out I thought, that lock cannot be for outdoor. So immediately I contacted The Keyless Locks and they confirmed my thoughts. Therefore I told them, that I am returning lock back to them because I do not have any use for it. And so I did. After several days I received an email, that they received package, but item inside was damaged / scratched and they sent me pictures and because of that, they cannot give me full refund. After all they refunded only $47.47 because there was restocking fee 15% plus other charges because they will not be able to resell it as new.

When I questioned how item could be damaged if I did not use it and sent it back to them in original packaging the way I received it. They advised me to claim it with Canada Post. So I did and investigation started. After few weeks I was told the packaging used for the item was inadequate. But how that could be if I sent it back in exactly same box as a received it. So it means, that item was already damaged when I received it, only because I did not pull lock out, I could not see the damage. And that is the end of the story - I lost approx. $200 (that includes shipping item back from Canada to US).

So my advice to potential buyers is: be VERY careful before you order something from this store. I ordered first time and last time from them.