Overview
Keycafe has a rating of 4.6 stars from 238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Keycafe most frequently mention and customer service. Keycafe ranks 12th among Software sites.
The support received was very helpful. I had multiple question on the invoicing process and the subscription.
They were quick to respond in the chat and were able to point me in the direction of what I was looking for.
Representative was very helpful and courteous throughout the whole experience and helped me solve the issue
Keycafe works perfectly! User friendly and haven't experienced any issues! Highly recommended to anyone looking for a key box solution.
Very easy to use. They offer around the clock customer support who are friendly and knowledgeable. Great custom service.
Support was kind and helpful when applying a 30% discount for KeyCafe units located in residential buildings.
Excellent customer services providing confidence and knowledge of the product. No hesitations in her delivery.
I had an issue with my guest placing the key in the wrong box. Chienpei was so hopeful and she solved the issue for me. Thank you so much!
Latoya was extremely helpful! Walked me through the entire process to success resolution!
Thank you!
Getting help from Keycafe reps (Chienpei helped me) is very easy and helpful. They are quick to respond and are very kind and patient. Very good!
Chienpei Was a wonderful help!
She was an expert with her knowledge and very patient and helpful!
Wonderful experience and wonderful service!
Good experience leaving my keys in a KeyCafe smartbox, their customer support is very quick to answer any questions
Chenpei was Awesome. She helped me resolve my self induced issue very quickly. I appreciate her kind customer service skills and patience.
Dealt with Chienpei for an issue. She kept at it and delivered a nice compromise/result I wasn't expecting.
実際に、Keyboxの前に立って、初めてわかることが多かった。端末でのインストラクションに従うということだが、行ってみないとわからないことが多い。
グローバルSmartBoxコードが、初めて使う場合の「アクセスコード」であることに、気が付くにも時間がかかる。用語を統一したほうが良いと思う。
個人ユーザーが使うには、説明が足りず、難しいと思う。
わからないので、その場でヘルプデスクに電話しても、つながらない。
しかし、それを差し引いても、コンビニで24H使えること、電源や回線が切れる心配がないことは、たいへんよいと思う。
Keycafe has been great so far! Most of the time the costumer service is great whenever I call or chat through the website.
A few situations where I was disappointed how Keycafe handled it were once when the guest when dropping off the key misplaced it into the wrong keybox. Not sure how that happened but regardless Keycafe at first they attended my need, but as soon as they saw that it wasn't possible through the phone or chat then they proceeded to say they will send a technician to the site. I was waiting all day at the site for the technician and no one showed up to do the inventory of the keys as they had mentioned they will do. When I mentioned that to the person on the phone they just lied and said the person shows up early and that it takes the very little time etc., while I was there all day from very early in the morning and also the concierge told me no one showed up as they have to register with them to do the work on the keyboxes. Very disappointing that Keycafe would handle that so irresponsibly and just lie about the whole thing about sending a technician to the site. At the end the key was lost and I had to send for a replacement in a rush as I was having another guest arriving that afternoon. Keycafe mentioned they will keep looking for it, but I heard nothing else from them ever again regarding that.
Another situation that happened was when another guest was trying for 20 min to drop off the key without succeeding, when scanning the keycafe fob there was an error in the screen that seemed to be something wrong with the system. She eventually had to leave the key with the concierge which is something that should not happen. The concierge mentioned that the system has been failing and that she wasn't the only guest dealing with this problem.
Very easy to connect with. Provide solutions and a wrap up by e-mail that is very helpful.
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- Vancouver, British Columbia, Canada
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Business History
Keycafe was started in 2013 in Vancouver, BC, Canada. Co-founder Clayton Brown, an active Airbnb host at the time, came up with the idea after having several issues getting keys to his guests. After realizing there was no companies offering solutions he decided it was time to create one for himself. We started out with a manual solution, having location staff handle keys and put them in a lockbox under the counter. We evolved to create a fully automated smartbox solution to simplify the process and have a better solution. Keycafe now operates in over 50 cities worldwide with over 1000 public key exchange locations. Keycafe has handled over 3 million key exchanges making lives easier one access at a time. Keycafe now also offers enterprise solutions to handle large volumes of keys for property managers, buildings, facilities and logistics.
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