• KB Distributors

KB Distributors

Overview

KB Distributors has a rating of 4.9 stars from 135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KB Distributors most frequently mention customer service, and clawfoot tub. KB Distributors ranks 11th among Hardware Store sites.

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What reviewers want you to know

Positive highlights

  • We were very pleased with the clawfoot tub assembly and the customer service we received was exceptional!

Critical highlights

No critical highlights yet

How would you rate KB Distributors?
Top Positive Review

“Fantastic customer service”

kate d.
10/25/21

I was thrilled by the terrific customer service provided by Ralph of K&B Distributors. I had a small problem after installing the faucet I ordered and he went out of his way to solve it. He was very kind, friendly and proactive. Fantastic service! I highly recommend this company. It's so rare to interact directly with an actual person these days. K & B distributors is one of the rare companies that actually provides personal service.

Top Critical Review

“The oiled bronze finish is coming off and it looks...”

Debbie Z.
10/14/18

The oiled bronze finish is coming off and it looks awful now. This was an expensive purchase and we expect it to last a lot longer that a couple of months

Reviews (135)

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Reviews that mention popular keywords

customer service (11)
Thumbnail of user kated209
1 review
0 helpful votes
October 25th, 2021
Verified purchase

I was thrilled by the terrific customer service provided by Ralph of K&B Distributors. I had a small problem after installing the faucet I ordered and he went out of his way to solve it. He was very kind, friendly and proactive. Fantastic service! I highly recommend this company. It's so rare to interact directly with an actual person these days. K & B distributors is one of the rare companies that actually provides personal service.

Thumbnail of user shawnal14
Shawna L.
2 reviews
16 helpful votes
October 16th, 2018
Verified purchase

Ralph at KB Distributors provided excellent customer service. I needed a spray attachment for my mother's antique claw foot bathtub and had been looking for a match locally without success. I spoke to Ralph on the phone and he sent me exactly what I needed, at a very reasonable price. I was able to install it myself and it's working great! Thanks for the great product and exceptional customer service.

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Diane F.
4 reviews
12 helpful votes
April 18th, 2018
Verified purchase

Ralph's service was outstanding! I needed help troubleshooting the installation of a clawfoot tub shower ring. Not only did he diagnose the problem, he shipped the necessary parts to me on a Saturday, then followed up with several very detailed phone calls with instructions to make sure I understood the fix. It's a rare thing to find such a high level of personalized customer service. Ralph is a gem!

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Bill Z.
7 reviews
39 helpful votes
October 14th, 2018
Verified purchase

After a lot of research I decided to place my order with Ralph. The shipment was received in a timely manner but there was a crucial piece missing from the tub-shower conversion kit. Ralph got a replacement piece sent to me promptly and the product looks great installed. The only feedback I would provide would be better, more clear installation instructions with the kit. Overall I would highly recommend.

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Janie L.
1 review
0 helpful votes
September 25th, 2018
Verified purchase

Ralph promptly replied to questions before I ordered and was very helpful. Delivery was almost immediate! Ralph even checked to make sure I had received my product and gave me tips on installation. I will buy any plumbing needs or accessories from him in the future. I highly recommend KB Distributors. First class operation!

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Kevin H.
8 reviews
16 helpful votes
October 15th, 2018
Verified purchase

My order actually got shipped back to the seller but Ralph called and said there was a problem with my address so I ask if he would send it back to me again, no problem so gave him my PO Box and I got the faucet and the shower head and he didn't charge me me to ship it the second time. Very satisfied. Thanks Ralph

Thumbnail of user donc135
Don C.
8 reviews
1 helpful vote
October 10th, 2018
Verified purchase

My experience with Ralph W. at K&B Distributors was as good as it gets. I Needed help in the particular faucet/shower assembly I was buying and Ralph was able to answer all my questions and make helpful suggestions. At one point he went above and beyond assisting me.

Awesome experience. Would highly recommend.

Don C, West Covina, CA

Thumbnail of user cherir17
Cheri R.
1 review
12 helpful votes
June 29th, 2017
Verified purchase

Ralph was very helpful when ordering my clawfoot tub plumbing to meet my specs and design features. He was informative, personable and professional. Customer service was great, when a slight snafu came up, it was resolved quickly and professionally. I would definitely recommend KBDistributors.com and would buy from them again. A+ Thank you

Thumbnail of user williame74
William E.
14 reviews
7 helpful votes
October 3rd, 2018
Verified purchase

I shopped around to find the faucet but was not able to locate one until I spoke with your representative. He also assisted me in making sure that all the hook up hardware was included. Everything I ordered worked perfectly and the quality is outstanding. The assistance provided is appreciated. Thank you.

Thumbnail of user marye147
Mary E.
20 reviews
15 helpful votes
October 24th, 2018
Verified purchase

I was very pleased with the personal service. I had been having a hard time trying to find what I needed to install an antique claw foot tub. After searching several websites, this one got me the closest, but still not quite what I wanted, so I called for assistance. Ralph
quickly put together a matching package that was exactly what I needed for my remodeled bathroom.

Thumbnail of user gordonv16
Gordon V.
2 reviews
16 helpful votes
October 5th, 2018
Verified purchase

Ralph is the kind of person that you enjoy doing business with, What a jewel of a guy . Ralph spent time to help me resolve my problem until my faucet arrived, You don't find people that will do that now much a days.
I can tell you that I will call Ralph the next time I need a faucet instead of wasting time running around to stores trying to find what I need .

Thumbnail of user erica159
ERIC A.
1 review
7 helpful votes
September 26th, 2018
Verified purchase

I purchased a faucet replacement kit from KB and I happened to mention the fact that I was looking to find out information on another project I was working on, a commercial type of plumbing for a fire hydrant, this guy asked a few questions, pulled up info and had my answer in no time flat!
Excellent customer service! This guy has serious knowledge! I would and will recommend KB to anyone who is looking for a great product and great service at a great price!

Thumbnail of user nicoletteq
Nicolette Q.
1 review
15 helpful votes
October 24th, 2018
Verified purchase

Ralph really is a business man that understands customer service. It is wonderful to be able to talk to an actual person to get the help you need especially when installing plumbing. Ralph was very prompt at returning phone calls and not just the 8-5 business hours. He was very knowledgeable and gave us accurate information.

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Ethan C.
1 review
0 helpful votes
October 14th, 2018
Verified purchase

Y'all helped me get the right parts to complete my old bathroom and at the best prices around. I'll recommend you to anyone anytime. Thanks so much!

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Adriana R.
1 review
0 helpful votes
October 13th, 2018
Verified purchase

Ralph is friendly, courteous, knowledgable, answers questions promptly, and resolves issues in a timely manner. I highly recommend this company and their products.

Thumbnail of user tinas166
Tina S.
5 reviews
9 helpful votes
October 13th, 2018
Verified purchase

I love the faucet. I looked all over for a three piece faucet and I thought I was out of luck. Then stumbled upon the site and called to confirm what I needed. I was retrofitting and wanted an upgraded style. Got a few parts I could not use but did not know what was reusable so overall it was a great experience. Old bathroom looks new again Thank you

Thumbnail of user crystaln30
Crystal N.
2 reviews
0 helpful votes
October 13th, 2018
Verified purchase

We had a small problem that needed some tweeking and Ralph happily had the pipes specifically machined to our specifications! Awesome!

Thumbnail of user mattt92
Matt T.
4 reviews
0 helpful votes
October 14th, 2018
Verified purchase

The product is great, however the price is really expensive... comparable to other retailers but still really expensive

Thumbnail of user denisef82
Denise F.
6 reviews
11 helpful votes
October 15th, 2018
Verified purchase

Very knowable about inventory and extremely helpful in helping this installation. This is from someone who did not have a clue as to they were doing. Also very quick with replacing and changing parts.
Thanks Ralph

Thumbnail of user mikef408
Mike F.
1 review
2 helpful votes
June 14th, 2019
Verified purchase

Ralph was great to work with and you can trust doing business with him! I am very satisfied!
Mike Fett, Conroe Tx.

Thumbnail of user charlesh311
Charles H.
1 review
0 helpful votes
October 14th, 2018
Verified purchase

Ralph replied to my questions incredibly fast and made sure I ordered the right part that was needed. It arrived quickly and was the perfect fit for my existing tub faucet. Thank you !!

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Goodgravy Y.
1 review
0 helpful votes
November 7th, 2018
Verified purchase

Ralph is wonderful. Top drawer organization. It was a pleasure talking with him, and getting his help.

Thumbnail of user daleg53
Dale G.
1 review
0 helpful votes
October 23rd, 2018
Verified purchase

Ralph was wonderful and very helpful! I highly recommend him and his company! We had a minor problem 6 months after purchase and he solved it, sent the part immediately and was pleasant thru the whole transaction!

Thumbnail of user valb40
Val B.
2 reviews
0 helpful votes
October 17th, 2018
Verified purchase

Love that you had just what I needed, when I needed it and at a really great price.
I love my old claw-foot tub, but drips happen. Sometimes it's just easier to change out the entire faucet than to fiddle with all those little bits-and-pieces (washers and seats and stems, OH MY!) but it's gotten really hard to find a new claw-foot tub faucet for sale at any of the gigantic/local hardware stores...
Found you online, liked your selections, got just what I needed - and easily did it myself.
I'm now "officially" a little old lady living in a little old house, and it sure felt good replacing my faucet all by myself. Thanks for helping me stay independent (and sorry, Mister Local Plumber... I won't be needing you for a while.)

Thumbnail of user alanz12
Alan Z.
4 reviews
15 helpful votes
October 13th, 2018
Verified purchase

I searched everywhere for a specific faucet for our claw foot tub. Luckily I found this site, because not only did Ralph get me the perfect faucet at a great price, he walked me through every step of the installation. I couldn't be happier!

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