About the Business
Best Price, Lowest Price, Kitchen Sinks, Faucets, Water Dispensers, Garbage Disposers, Vanities, Showers, Toilets, Shower Doors, Shower Panels.
Kitchen & Bath Authority Reviews Summary
Kitchen & Bath Authority has a rating of 4 stars from 1,914 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kitchen & Bath Authority most frequently mention kitchen bath, shower door and great experience. Kitchen & Bath Authority ranks 4th among Kitchen sites.
Instant Feedback
There has been a delay in installation due to the virus and the incorrect part ordered. It is still in the box.
Great transaction!
Hope it works!
Very easy to work with. Live person answered my questions. Best prices,
highly recommend.
Great price and fast shipping
Quick and easy purchase, great price, great fast delivery. Second purchase I've made, both great experiences!
The first shipment of the toilet was cracked so you sent me a second shipment. Unfortunately, that shipment was also cracked. I think that there is not enough padding on the bottom of the box.
Fast shipping. Good packaging.
Very unresponsive in the return process. After prodding, I finally received the return authorization to ship back at my expense. Had to wait 2 months to get my refund, less a 20% restocking fee. I sent several emails during the time to get an update on when I would get the refund, but those were never returned. No communication at all, until I gave up and did a chargeback, but even then they only talked to the credit card company. Disappointing customer service.
Called to check on order and it was not shipped out until I called the second time. Delivery was to be 5-7 business days, ended up being two weeks. They were very professional and took care of the issue immediately.
Everything arrived on time as promised and we are very happy.
Ordering online was easy and I received my product quickly.
Was not happy about not getting additional coupon savings for email sign up but the price was still good.
Excellent service. Dmitri followed up with me having confirmed availability of the product I wanted with the manufacturer when other vendors said out of stock. Teylar reconfirmed to make sure I was paying and the order was to be delivered to my sister in another city.
Tub arrived on time and is waiting for tile.
Will use KB again. Thank you. Avery
We ordered one for our guest bathroom and liked it so we ordered two more for our master bathroom.
They contacted me to inform me of delivery instructions and everything went smoothly and timely. I was initially hesitant bc of the reviews I read but I didn't experience any customer service or delivery issues. I would definitely recommend using them and they best out all the other companies when I did a price comparison. Mainly bc of the free shipping and no tax.
Quick and easy to order. Delivery on the other hand was I'm not quite as quick and easy. I had to call the delivery people myself to schedule after I didn't receive a call from them as the email said I would. They said they didn't have the correct number for me. Glad I called because I'd still be waiting. The delivery people when I called were kind and courteous. I felt like the email correspondence I got from kb authority was not quite as courteous when I was asking about my order timeline. I guess I'm just use to companies emailing me with an approximate delivery date when I place any order, it seems weird to have no idea when your item may be delivered...1 week, 3 months!?!? Give me an some type of timeline to know when to even just expect a call to schedule my delivery.
Great selection, great price, quick delivery
Very quick and simple.
Minor damage reported. Damage not seen during item delivery and acceptance. Reported to KBA post acceptance of delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members