• Kayak

2018 CUSTOMER CHOICE AWARD

Kayak

Overview

Kayak has a rating of 3.6 stars from 626 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kayak most frequently mention travel sites. Kayak ranks 20th among Travel Search Engine sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.2%
Positive
4
Neutral
1
Negative
13
15
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • The Manager is extremely unprofessional and needs to take a course in customer service.
  • SAS Airlines could not help me because KAYAK booked the travel.
  • But I'll be damned if I'll be handing over my credit cards or debit cards to the hotel after this last fiasco AND LOSS.
How would you rate Kayak?
Top Positive Review

“Good Customer Service”

Ernie John C. T.
1/16/24

Since Kayak offers discounts from other websites, I appreciate it. The fact that they don't provide discounts for Southwest Airlines—which often have cheaper prices if you don't mind delayed flights—is noteworthy. When comparing prices on several booking websites, such Expedia and Priceline, I usually use Kayak.

Top Critical Review

“Do Not purchase. Switch from Canadian $ to USD”

jwolovestodance g.
12/15/23

I was clearly on the Canadian Kayak Website. A flight deal flashed on the website. It was a scam cause it was in USD and it never clearly stated it was in USD. When I complained they provided me a AI response of how their computer only generated to the locale that the user is using. Which is not true cause I am in Canada. Flights were way cheaper on Expedia and WestJet.

Reviews (626)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (60) use kayak (72) credit card (20) travel sites (21)
Thumbnail of user johny953
1 review
0 helpful votes
June 16th, 2022

I have used Kayak a few times when looking for flight and travel options. My favorite feature is being able to search new destinations and compare them based on the time of the year you are looking to travel. I also found that Kayak has one of the most affordable options for travel when I compare them to other sites that are similar.

Service
Value
Quality
Thumbnail of user emitw
1 review
0 helpful votes
August 16th, 2022

I like Kayak because it provides deals from multiple sites. It is important to note that they don't provide deals for Southwest Airlines (which tend to have lower rates if you are okay with delayed flights). I generally use Kayak to compare to deals on other booking sites such as Expedia and Priceline.

Service
Value
Quality
Thumbnail of user kellym43
21 reviews
125 helpful votes
February 20th, 2014

I planned a great trip using kayak, it gives you great cheap options on hotels and flights. The app is great too!

Thumbnail of user sabrinar80
3 reviews
2 helpful votes
March 28th, 2020

Good experience! Made my trip much easier. Big shout-out to Luis who was really helpful on the customer support end!

Thumbnail of user robeartr
2 reviews
0 helpful votes
September 23rd, 2019

Popzora have an huge collections of products. I bought an dress for sister.The dress is very beautiful and gorgeous.The quality was incredible for such a low cost. Fantastic clothes with big savings. Very active staffs and nice customer service

Thumbnail of user hopew33
2 reviews
0 helpful votes
June 23rd, 2019

It was frustrating and confusing. When I finally made my decision it redirected me to a site I was unfamiliar with to make payment I couldn't choose the type of bed and by the time all was said and done it said there were only two types of rooms available and neither one would work for us

Thumbnail of user johng465
2 reviews
22 helpful votes
May 19th, 2017

My favorite site for sure when it comes to booking flights, but why do they default to "hotel search"? Thats not even their strength. Anyways the prices listed are no accurate sometimes and sometimes the flight wasnt even available when i clicked off the page to go to the booking site. So i reccommend it but you need to be careful like i n all things.

Thumbnail of user main97
5 reviews
21 helpful votes
Thumbnail of user sauda5
26 reviews
15 helpful votes
January 6th, 2016

Most sites tells the cost info with margin, but this site tell me right information.
That good. Also good experience

Thumbnail of user harryh43
103 reviews
327 helpful votes
April 23rd, 2018

They're good for researching and finding the cheapest fares and hacker fares. I've done ok with them, but I've not bought through them; they refer me to a different site having that price. Depending who that is, just doublecheck that all of the nickel and dime charges if any are shown. For hotels/cars though I lean towards Hotwire.

Thumbnail of user henryp44
5 reviews
14 helpful votes
November 16th, 2017

I've used Kayak a few times to get me somewhere. Although not all airline companies appear in the search, i usually find the best deals on their website.

Kayak gets a 4/5 from me.

Service
Value
Quality
Thumbnail of user steveg60
6 reviews
7 helpful votes
Thumbnail of user theow23
7 reviews
1 helpful vote
May 5th, 2021

It help us compare many options available in the market to get what is easy and suitable for us. Easy to navigate the site.

Thumbnail of user jamier38
2 reviews
1 helpful vote
March 31st, 2015

I used Kayak to help find my spring vacation. At first, the amount of pop up windows frustrated me, and I was not convinced I had been given a good deal. However, I spent an hour or so looking online on my own and the best deal I found was through Kayak originally. Definitely worth using.

Service
Value
Quality
Thumbnail of user stephanien3
91 reviews
225 helpful votes
April 21st, 2014

I use this mainly for airfares. It is usually my starting place to compare different airlines. The only down side is that it does not capture ALL airlines, most notably, Southwest does not come up. That's why it gets only 4 stars.

Thumbnail of user terriev
21 reviews
21 helpful votes
May 3rd, 2016

Great comparisons. They do provide what comparisons one is looking for but many times other sites make less expensive options available.

Thumbnail of user xuann
3 reviews
17 helpful votes
June 11th, 2012

Kayak has become the on-line trip planner for every vacation and business trips of mine. Whether going alone or with my family, the first thing I would normally do is to hit on Kayak.com to browse through all options for my trip. Narrow down all the possibilities and finally reserve stuff.
The only downside is sometimes the deal does not exist and it gets cancelled at times.

Thumbnail of user marshaj9
3 reviews
12 helpful votes
March 2nd, 2018

THEY TEND TO FAVOR DELTA I PREFER TO GO DIRECTLY TO SOUTHWEST BECAUSE KAYAK DOESNT SHOW THIER "I WANNA GET AWAY" PRICES

Tip for consumers:
go to southwest.com

Service
Value
Returns
Quality
Thumbnail of user richards385
1 review
0 helpful votes
December 11th, 2017

Not sure where on the earth would I have been had the Kayak not guided me. I recommend it to all the ones who have been looking to find places for tour

Thumbnail of user walterp13
33 reviews
69 helpful votes
May 31st, 2015

This was the best travel service out there. But now that they got bought out, I hope they stay that way. However, if history and past experience is any indicator, most big companies buy the smaller "great" companies to either drive them into the ground and wipe out the competition, OR to skin them alive, take out the best parts, and dump the remainder. The big company will NEVER try to remake itself in the image of the smaller, better, company.

Thumbnail of user jannifera
2 reviews
3 helpful votes
July 25th, 2012

I have used kayak.com to look for tickets for my two last vacations. Very competitive prices and very easy to do the search. I gave only 4 stars... well no one is perfect, right?! :)

Thumbnail of user marcelam4
Mar M.
4 reviews
5 helpful votes
August 29th, 2016

I booked flights to several countries and found good prices and all went through very well,

Thumbnail of user oliviaw13
8 reviews
57 helpful votes
January 19th, 2016

I like combining searching for cheapest tickets with other websites. Sometimes they do find the cheapest options, but most time they don't

Thumbnail of user robinj10
20 reviews
58 helpful votes
August 15th, 2013

I don't get all the negative experiences people have had. I use this site for lodging and have always found it helpful, and a good starting point.

Thumbnail of user ronnyd9
26 reviews
11 helpful votes
September 22nd, 2016

Kayak is one comparison site that I have had great success comparing flight info

Sitejabber for Business

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From the business

Kayak is a large price comparison search engine for travel. It has prices for plane tickets, hotels, car rentals, and vacation packages. Kayak doesn't sell any of these services directly, but instead directs you to another site where you can make a purchase.

Company Representative

Thumbnail of user jimg24
jim g.
Typically does not respond to reviews

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