Kayak

I was clearly on the Canadian Kayak Website. A flight deal flashed on the website. It was a scam cause it was in USD and it never clearly stated it was in USD. When I complained they provided me a AI response of how their computer only generated to the locale that the user is using. Which is not true cause I am in Canada. Flights were way cheaper on Expedia and WestJet.

Kayak used to be a trustworthy site but not anymore! They send customers to unscrupulous partners, like Travelgenio, who take your money, give poor customer service (no way to reach them, they ignore your emails, etc.) and don't give people refunds or vouchers they are eligible for (among many other complaints many people have). Kayak sends unsuspecting customers to these shady sites and then walks away with commission. Use the airlines directly, not these unnecessary middlemen.

My son (18) wanted to rent a car. I told him I didn't think any place would rent to him@ that age. He called Kayak & they told him yes & it would cost extra since he was 18. He paid his money, flew to Nashville & was stranded because the car rental place said they don't rent a car to anyone under 25. He called Kayak & they said they don't do refunds. He never received the services he paid for. I'm calling the BBB & he's disputing the payment to them from the bank.

This Company is in a Bad mode, just cancelling affiiate contracts befor reachning the pay out limit, then telling you that in the contract is written that you did not rech the limit, so all the income is lost. Take your hands away from this company use trivago, booking or others!

I used kayak to purchase a ticket before pandemic and their price comparison site get me through Dream World Travel and all flights were cancelled and i am claiming refunds now for nearly 2 years and still no luck. I dont recommend kayak to anyone. And people i suggest to avoid Dream World Travel read their online reviews your money is at risk. They are comitting fraud. And kayak why do you allow a fraudulent company Dream World Travel to be in your price comparison site?

I have been trying to book a flight. Kayak shows what looks like a good price. I click on the button and suddenly the price changes, and definitely not in my favor! I try the other link that shows the same price, same thing! Kayak does NOT offer cheap flights, they offer you cheap LIES, and then they to bait and switch you into the actually much more expensive flights. I left the times on the photos so you can see these screen shots were within seconds of each other. And I could take the same pictures 8 hours ago so no, the prices didn't "just" change and the system hasn't caught up, they are like this as a standard matter of policy.

I have to cancel my reservation for 11 nights at a hotel due to a family emergency. As instructed, I provided to their partner customer service the medical certificates from doctors and hospital to get a full refund, however after that they did not refund all monies. They Kept $1341, I spoke with the hotel and they did not have a problem with the cancelation, however their customer service provide you with all sort of excuses mentioning that "The Partner" has to get back to them, and this never happens!

kayak.bestticketfair.com
Had to call and be sure that they were processing and when I did its because a person needs to tell you the restrictions and I was surprised with no carry on cause my ticket price was to low. Then a 5 minute hold for them to call the airline and find out how much to add a carry on. Like I'm going for 4 days without clothes. $250 more include unexpected price increase 10 minutes later. They claim that this is the fair is the fair the airline charges and they say that you cannot actually purchase tickets this cheap (why are they available?) so their website is a lie. They tell me this is the charge they must add extra regardless and nothing is refund able.

Then cause Im mad and used the f word they hung up. I used to work in a call centre and if you're not being called names someones just expressing their feelings not directed at you don't be a baby do your job. Price of the ticket was $396 but if I want carry on its another $250 USD, Im Canadian could have used a Canadian site and paid $500 Canadian but now I will be like $750 if they don't add on more later. DO not use this site if you like your money. They dont tell you upfront you have to call. They tell me most of this cost is cause the ticket price changed, in just a few mins, this is how they screw you, less hassle for the few extra bucks. Also this was American Airlines I will be buying direct from west jet from now on they have never made me this mad. I pay twice this price for the same flight but carryon welcome luggage welcome and no BS.

I have spent over 30 minutes on the phone the final quote is $637.02 USD which is $863.70 again I could have only paid $500 Canadian. Now as im getting off the phone she tells me ill be charged in 2 parts tax on top of this so now my guess is we are at a $1000 and I should have just purchased from west jet. She didnt like my approval email as I said since Im taking it up the $#*! go ahead and do what you got to do.

If you need to change or cancel your ticket through Kayak you will have hard time and lose money in any way. They keep saying " it's the policy sir" for everything they charge. When trying to cancel the ticket your ticket exchange charges are not included. Not a good experience at all. I don't recommend this website at all!

Buyer beware. This was my first and last booking with kayak. I booked a car through this third-party and thought I had a deal and when I went to the car rental agency in this case Europa car after they attempted to upsell me On mandatory insurance(they would not except the insurance on my credit card) The price of the insurance was double the price of the car rental. I had no recourse and left the car rental agency and I'm seeking redress and it's my impression at this stage that my $2000 is lost.

I've talked to other individuals regarding third-party involvement and there is always a horror story. Numerous vacations have been ruined by booking through a third-party. This will be the last time. I would advise others to avoid third-party bookings in this particular case kayak. If the deal appears too good to be true it is.
Steve K

Why even get this dot com if you don't have kayaks? It's as bad as the WWF no longer having wrestling. And don't even get me started on the dot com for the White House.

Do not trust this agency. I couldn't board my flight I had 2 tickets worth over 2000$. I contacted the airline and they said I can rebook my tickets through my agency and the agency said the airline doesn't allow it. They are liars

Misguided booking made the beginning of our Puerto Rico trip a bad experience. Don't rent from "Nextcar" in Puerto Rico. Don't buy the insurance Kayak offers you. And don't bother with their customer service. Because there isn't any.

I searched for car rental in reno. Kayak's website provided out of date information which caused me to loose 3 days if my car rental and to rebook another car with much higher rate. My trip was ruined as a result. I wasted stressful hours to resolve this mistake.
Amer

Beware! They are fraudulent and would try to 'steal' your money if you're not careful. I booked flights around midnight with both BA and Kayak and cancelled both within half an hour. The funds were pending at the time but the next day kayak went ahead to take over £3000 while BA cancelled the pending transaction. Kayak are telling me I need to wait for a refund for 2-3 weeks!

My Ethiopian flight was cancelled without Kayak informing me. I found out through my sister who picked the same flight via Expedia. When i informed Kayak, they failed to put me on another flight…stating they are waiting to hear back from Ethiopia airlines. After receiving no response for 2 weeks, I asked Kayak for a refund. And again, no response. Thus, I had to call my credit card company to dispute the transaction. Thank you chase for being understanding. However, I DO NOT recommend flying with Ethiopian airlines or booking through Kayak. Terrible customer service especially when it entails refunding people their money.

Naw, obnoxious commercials did it for me.
Can't wait to see you tank, since there are... apparently...bigger problems.

My name is Karim Elmasry I booked 4 stars from Super hotel a 6 nights in Turkey through Kayak app. For our anniversary. After traveling for 24 hours the hotel couldn't allocate the booking and after 3 hours talking to Super hotel customer service and spending more than $150 of roaming calls they told me to go to another zero stars hotel or take your money back and when I requested to talk to a supervisor she told me he will call me after 3 hours and when I told her to transfer me to the survey she hanged up on me.

Someone need to stop this false advertising and scam please. I spent more than $3000 and traveled across the planet to spend 6 nights for our anniversary and now i am staying in a hotel with 5 feet reception having washing machine next to the check in desk. This is not fair.

My Super hotel confirmation number is B_*******

I was looking for flights and got the same old "best rates" thing from Kayak. When I went directly to Frontier I found a roundtrip, non-stop flight for the exact same days for less than half of Kayak. Do your research before booking. The same Frontier flight was first leg of their lowest fare, but the return leg was not nonstop, and was much higher with a different carrier. My search was for Tampa, FL to Las Vegas, NV and back, depart Tampa 5/29/22, and, depart Vegas 6/2/22 coming home. Check it for yourself. $275 roundtrip per person at Frontier, over $600 on Kayak.

Kayak booked the flight which doesn't fly on the day we booked. We went to the airport with 2 kids 3 and 1year old only to realize there is no flight that day. The airline company couldn't help because the ticket date on the airline system is different than what is shown on our kayak ticket, and it has already past. They said it's completely kayak's fault. When we called the customer care it gets disconnected, finally after 10th time they gave us a different flight. We don't have a bassinet seat which we reserved for and they can't help us in anyway. This is a huge inconvenience for our family. I am never going to book again with them and if you are traveling with kids avoid booking with kayak.

Please do not use Kayak as they frequently refer you to a travel company called MyTrip. This is the worst company I have ever dealt with and I am out $2,200 because I used Kayak.

DO NOT STAY HERE! The Manager is extremely unprofessional and needs to take a course in customer service. Hence why she's managing a dumpy hotel.

We booked two rooms at this hotel a year ago for our youngest daughters wedding June 10. The rooms were for us and our older daughter and her husband. The youngest daughter was not staying at the hotel.

To start, I asked for early checkin when I originally booked the rooms, so the "father of the bride" could get ready. They said to call back closer to the date to request. Long and behold when I did that it was a flat out NO and 3:00 was the earliest check-in (wedding was 4:30 and 20 min drive away). Let's just say when he arrived at the room, it had mold, smelled really bad, had bubbling and peeling wallpaper, no carpet on floors, etc. others who were attending the wedding and staying here had somewhat ok rooms. We did eventually get switched after my daughter "the Bride" called to complain about it, mind you when my husband went to get the new key the manager told him that our daughter had reamed her out, FLAT OUT LIE! There were a few of us there when she called and she was very polite explaining the situation and extremely thankful when the switch was made.

The next morning the parents of the groom were told by the waitress at breakfast that "she heard" our daughter was "a $#*! and mad" and then told them she doesn't blame out daughter for being upset because our original room got flooded and hasn't been booked with guests for over a year until this weekend. She said those rooms are horrible on lower level. We booked them a year ago before anyone else knew the location of wedding, so wasn't like we were a last minute booking.

On another note, If checkout is 11 then breakfast should be served until 11. This was our next experience with this MANAGER was at breakfast, when we came down about 9:55 and our other daughter and husband came down at 10:03 with our nephew for breakfast and AGAIN the MANAGER told the waitress to refuse to serve them saying the cutoff is 10:00 am. our nephew had sat at a different table with his wife and had no problem getting served and we literally had just ordered our meal, could have barely been put into the kitchen for making.

Unfortunately my husband was in such a rush due to Timelines of the wedding he was unable to grab photos of the room, but we did grab this one of our other daughter's door, same floor different room.

I had the worst experience of my life with kayaking, I travel a lot, and I always buy through expedia, I never had a problem with them. But in this case I bought through kayak, and on the website it said that I had 24 hours to cancel (just like Expedia, and most companies)
2 hours after buying the ticket, I called to cancel, they told me that everything was ok, that they contacted the airline but that everything was ok, and they never sent me the money, for 45 days I called almost every day, and they told me to wait, What a wait, today when I finally called they told me that they never canceled it and that I shouldn't wait for my money because it would never arrive, they always answer people who don't understand their English, and with that they do scams.
I lost 1900 dollars on a kayak and it was the worst experience of my life buying tickets.
Please, if you are going to buy, it is preferable to pay a little more but buy from reliable companies.
KAYAKING IS THE WORST TICKET COMPANY IN THE WORLD