KaTom

If you're not familiar with these glasses; white wine lovers must check them out! I ordered a set of (8), and two arrived shattered. I called customer service and they assured me replacements would be shipped out right away. The factory inadvertently shipped me another box of (8) and when I called to let them know, my customer service person Kaitlyn Holloway assisted me immediately. Rather than ask me to ship the additional (6) glasses back, Kaitlyn told me to just keep all (8). This is what I call first class customer service!
Mark
Dallas

Shane Snowdin was my support person. He was very professional and extremely helpful. We are a church with a limited budget but constant need as you would expect in a non profit scenario.

Shane was able to help us be comfortable that the product really was available and could ship in time for an upcoming event.

Thanks!

Bobby Grant

Business Administrator, Neptune Baptist Church, Neptune Beach, FL *******@neptunebaptist.org

Great customer service from start to finish Katie Duncan was a pleasure to work with! Communication!

James Lowery did everything in his power to help me out. I was trying to get the tax taken off my invoice and he made several attempts to email me the tax form.

Today I called into KaTom to purchase new equipment. I had the pleasure of speaking with Andrew Marsh. He went above and beyond! He listened to every piece of equipment I imagined in my head and then went and found them for me! He was very patient with me and knowledgeable. Thanks for All your Help it made my day and my purchasing experience!

I called Customer Service and spoke with K. Holloway and she was not only very pleasant on the phone but send me the paid receipts I needed immediately and even stayed on the line with me to make sure the receipts came through. THANKS KAITLYN!

I had ordered an item which was I didn't want. I called and spoke to Ms. Parrott and she took care of everything and then called me and let me know it had been completed. This is the type of service that makes everyone feel special. Kuddos To Lyndsey!

JR has great customer service. Great knowledge of product! Super quick to respond with help. He is my go to guy! Thanks for all your help!

I have ordered items on 3 occasions and have been pleased every time. I understand others have not had such a pleasant experience and that is unfortunate. I also visited the store in Tennessee and for all the cooking enthusiasts out there, if you are in the vicinity this is one of the nicest stores of its kind I have seen anywhere. I have read some of the reviews and they are unjustified. Industrial ovens, like any other piece of industrial equipment arrives in a crate, and often must be wired, to code, by a qualified electrician. It is unfair to blame the vendor for one's own misunderstanding.

My True fridge was giving me a bit of trouble. JamieLeigh assured me that True was a reputable company and they would back the unit. She made me less worried. They came out on Tuesday and the unit was fixed. Simple and quick. Thank you JamieLeigh for making me feel less tension. Thank you True for being a stand up company as well.

KaTom's Customer Service Rep took the time to help me find the right ice cream freezer for my vending trailer. I appreciate a quality customer service rep. Thomas, took the time to listen, discuss the pros and cons of what I needed. I have spent 39 years in the customer service industry. Good Job Thomas! Thank You!

With all the bad reviews I am very happy with my purchase. I purchased a Univex mixer for around 9k for a Boy Scout camp. The item shipped faster than expected which is great. Item arrived today in great shape.

Birdie from KaTom Talked to me today and we resolved the problems in between and I got my money back it was just a confusing situation.
Thank you Birdie
Hope everything will be alright from now on.

I highly recommend this company to anyone buying a Kitchenaid stand mixer.
I had wanted a Satin Copper one for a few years but the price was prohibitive.
Then I saw their special and it was significantly less than anyone else 's. I called a couple of times and was uniformly met with patience and competence by the staff. When I ordered the machine it came promptly to time and worked like a charm.
And yes, Virginia it did make perfect mashed potatoes just as the saleswoman said it would.

After I placed my order I decided to read reviews on the company. I see many negative reviews. I decided to try my luck so I placed an order for a Lodge Camp Dutch Oven 8 qt. I got an email shortly afterwards saying the product would not be available until June for me to contact them to let them know how to proceed. I called customer service and talked to this very nice woman about my order. She was able to cancel it with no problems. Everything went so smooth I would order from them again. They were great!