• Kate Spade

Kate Spade

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Overview

Kate Spade has a rating of 2.12 stars from 363 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kate Spade most frequently mention customer service, business days, and black friday problems. Kate Spade ranks 258th among Handbags sites.

  • Service
    65
  • Value
    64
  • Shipping
    48
  • Returns
    53
  • Quality
    60
Positive reviews (last 12 months): 4.3%
Positive
1
Neutral
0
Negative
22
64
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Bought to very expensive items from kate spade and both items are falling apart!
  • Customer service was not very customer friendly either.
How would you rate Kate Spade?
Top Positive Review

“Beautiful bags and wallets”

Jeannette J.
3/15/23

My husband bought me a flowery bag n matching wallet last year for mother's day and I loved it. I get so many compliments. All leather. Exactly what I would expect from katespade.com Not to be confused with the knockoff companies

Top Critical Review

“Be warned: Final sales nonreturnable”

Nixon N.
1/11/24

Bought the Breeze Sandals in Sea Star color for my daughter as a Christmas present. Online ordering is not the way to go. They were on sale and I did notice it was a nonreturnable item. Sandals are cute, but very cloggy and do not stay on the feet when walking. Extremely uncomfortable. Guess were stuck with a an $80, size 11 shoe that we'll designate as the "run the garbage out shoes." Be wary of sale items and triple check they are returnable.

Reviews (363)

Rating

Timeframe

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Reviews that mention popular keywords

kate spade (129) customer service (115)
Thumbnail of user jeannettej58
1 review
0 helpful votes
March 15th, 2023
Verified purchase

My husband bought me a flowery bag n matching wallet last year for mother's day and I loved it. I get so many compliments. All leather. Exactly what I would expect from katespade.com
Not to be confused with the knockoff companies

Tip for consumers:
Shop the sales

Products used:
Purses n wallets

Service
Value
Shipping
Quality
Thumbnail of user casperw19
4 reviews
1 helpful vote
February 12th, 2022

My wife always asks me to buy her new handbags. I always ask her where does she put her old ones and why does she require so much handbags. I believe it's difficult for a man to understand why women are obsessed with handbags. Anyway, I recently decided to make her surprise and ordered new handbag from this online store. I remember her tastes in handbags and that's why It wasn't so difficult for me to choose her a good handbag. Indubitably, all the handbags which are presented here are awesome. The only one which I ordered was the best in comparison with others, because it's for my wife))

Thumbnail of user christineg1093
2 reviews
1 helpful vote
October 15th, 2021

Great service and always deliver on time plus great sales. I placed a number of orders with this company and haven't been disappointed yet. Everything comes nicely packaged and promptly which is important to me since unlike other companies, they don't take weeks to send out your order

Tip for consumers:
Buy the items when they’re 75% off

Products used:
Bought a number of handbags and totes from them

Service
Value
Shipping
Quality
Thumbnail of user maryg3310
1 review
1 helpful vote
March 30th, 2023

Kate Spade is using a MAN pretending to be a woman (and horrible at it) to advertise their spring line. I will not be buying any Kate Spade product again. This is an insult to women!

Thumbnail of user laurag115
1 review
0 helpful votes
October 29th, 2016

I called because I encountered difficulty placing an order while traveling abroad. The service representative, Danielle, was genuinely sweet and worked with me to get the item ordered. Very pleasant and proactive.

Thumbnail of user kimberlyg151
3 reviews
14 helpful votes
January 12th, 2019

I ordered 2 handbags with no problems online. The quality and customer service was great and went through Shoprunner got 2 day free shipping. Kate Spade has Great online shopping and customer service.

Thumbnail of user priscillac47
2 reviews
1 helpful vote
May 29th, 2019

I was at The Foley, Alabama Kate Spade store and the staff was very friendly and knowledgeable of the products. It was my second visit to the store and my second purchase. I will digoxin back and recommend the store

Thumbnail of user angelinam43
1 review
2 helpful votes
January 18th, 2020

Above and beyond service. The highest level of professionalism and efficiency. Staff is personable and reliable.

Thumbnail of user elizabeths132
2 reviews
3 helpful votes
March 16th, 2016

Ordered these for my soon to be daughter in laws birthday. Loved, loved, loved them!
She said the packaging was so beautiful she will use it as a jewel box. A bit hit

Thumbnail of user paulinas8
1 review
3 helpful votes
November 30th, 2018

I purchased a purse and a wallet from Kate Spade during their 75% off surprise sale. The products were expected to deliver by December 10, but to my surprise they just came in today, just 6 days after ordering. Both products were new, great condition and exactly what I wanted. I'm super happy with my two purchases! Wore my purse out already and got so many compliments on it!

Thumbnail of user stevenz195
1 review
0 helpful votes
December 6th, 2020

I ordered a coat via the Surprise Sale site, they threw in a bonus tote, and despite covid and the holidays it arrived within a week, well packed and gift wrapped.

Thumbnail of user denchiks
1 review
1 helpful vote
February 10th, 2015

Kate Spade great store, wonderful support. You can also recover some of your money spent for the purchase Kate Spade cash back 5.5% and also you will get 5$ to your account. To do this, follow the link and register online Extrabux. Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account. Go to link bit.ly/1wGq3vU

Thumbnail of user rozin4
5 reviews
4 helpful votes
January 3rd, 2017

A couple of years ago I wouldn't have bothered to write a review for Kate Spade. However recently, I have been ordering a couple of their products that have caught my eye and I totally love them! They have new things like water bottles and umbrellas that are totally modern and are aimed at, yet not limited to, a younger audience. It's so cute and edgy!

Thumbnail of user jennifern219
1 review
2 helpful votes
April 20th, 2019

I have been purchasing both from the Kate Spade full priced store and the outlet stores (for clothing and gifts for young adults).
The online surprise sale is almost always outlet stuff! I live near both so I go and check them out. Let me tell you get what you pay for don't except to have great quality for $100 if you want that go to the main stores. You do pay 2-3× but I find that if you like a bag and wait for it to be on sale with an additional 30% it's totally worth it! The full price store leather bags all come with dust bags AND there gift boxes (I ask for all of mine to be boxed) is gorgeous! If you wait your looking about $200-$300 for a great bag that won't break on you unlike the other bags that I've gotten at the outlets. (Hence why I no longer purchase from there).

Thumbnail of user lanef
121 reviews
355 helpful votes
December 31st, 2017

This site is an obsession that has emptied my bank account too often. I have found some of the most unique bags I purchased at any price. No longer owned by spade and now part of Coach which is no longer Coach but tapestry. What will become of the styles has yet to be seen. I shopped this year and got many great unique items at a sale price. Very good customer service in the stores, and the online tries to be just as good. This is why I keep coming back.

Thumbnail of user mariaj133
3 reviews
0 helpful votes
March 10th, 2019

I love their hand bags. I availed their sale and ordered a bag online. To my surprise it came many days before the actual day. I simply loved my bag. It felt so good to have such a good bag in so much less price.

Products used:
Hand bags

Service
Value
Shipping
Returns
Quality
Thumbnail of user peterl98
8 reviews
12 helpful votes
November 22nd, 2016

Fastest shipping ever. I ordered an item with free standard shipping. And it arrived next day.

Thumbnail of user marnieb
5 reviews
20 helpful votes
September 22nd, 2015

I've ordered from them a handful of times and let me tell you, the secret 75% off sale is awesome. I generally can spend about $150 and get 3 items. I <3 Kate Spade New York

Thumbnail of user harrietp3
3 reviews
10 helpful votes
January 11th, 2016

I love my new Kate Spade purse. It is attractive, light weight, and perfect for everyday wear.

Thumbnail of user tinak47
3 reviews
0 helpful votes
January 18th, 2021

I really love their dresses and handbags. Very cute!

Thumbnail of user seml5
1 review
2 helpful votes
April 3rd, 2015

You can recover some of your money spent for the purchase and also you will get 5$ to your account. To do this, follow the link and register online Extrabux. Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account. Go to link bit.ly/1wGq3vU

Thumbnail of user marcellem7
1 review
1 helpful vote
October 11th, 2018

Every outlet visit I had nothing but good service. I work in customer service and even teach my workers good customer service. That's what I got every time. I even had the opportunity to work with the mainland office and my problem was solved quickly and efficient. Thank you for the good experience.

Thumbnail of user kristir14
1 review
8 helpful votes
December 13th, 2017

I have read the reviews and it seems like a lot of people are whining over minor stuff. I am shocked that some people are complaining for things that were their own fault! Just stop!

I did purchase my 1st Kate Spade bag back in February of this year and a couple weeks ago, I noticed that the rubber-type edging on the handles started pulling apart. I contacted Customer Service immediately via email, sent them photos, proof of purchase and style number of my bag. Within 2 days, I got a response from someone named Erica and she was most helpful! I was able to get a replacement purse (not the same purse but same value). It is being shipped to me. But overall the company backed their warranty and the Customer Service was outstanding! I do love the quality of the purse! It is just the handle finishing edge, I don't think it's catastrophic! The material is durable and wipes clean with a wet cloth. The overall quality is outstanding! I highly recommend Kate Spade Purses!

Tip for consumers:
I highly recommend Kate Spade Purses!

Service
Value
Returns
Quality
Thumbnail of user madisonw29
2 reviews
7 helpful votes
July 31st, 2017

I bought some iPhone cases and they arrive so fast to my home only 5 business days! Absolutely I love the quality of my products.

Thumbnail of user pany
5 reviews
22 helpful votes
January 22nd, 2016

Timeless and elegant for a reasonable price.

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About the business

Kate Spade New York? Shop crisp color, graphic prints and playful sophistication. From handbags and clothing to jewelry, accessories, home decor, stationery and more. Free Shipping and Returns to all 50 states!

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