• Kate Spade

Kate Spade

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Overview

Kate Spade has a rating of 2.12 stars from 363 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kate Spade most frequently mention customer service, business days, and black friday problems. Kate Spade ranks 262nd among Handbags sites.

  • Service
    65
  • Value
    64
  • Shipping
    48
  • Returns
    53
  • Quality
    60
Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
22
64
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Bought to very expensive items from kate spade and both items are falling apart!
  • Customer service was not very customer friendly either.
How would you rate Kate Spade?
Top Positive Review

“Beautiful bags and wallets”

Jeannette J.
3/15/23

My husband bought me a flowery bag n matching wallet last year for mother's day and I loved it. I get so many compliments. All leather. Exactly what I would expect from katespade.com Not to be confused with the knockoff companies

Top Critical Review

“Be warned: Final sales nonreturnable”

Nixon N.
1/11/24

Bought the Breeze Sandals in Sea Star color for my daughter as a Christmas present. Online ordering is not the way to go. They were on sale and I did notice it was a nonreturnable item. Sandals are cute, but very cloggy and do not stay on the feet when walking. Extremely uncomfortable. Guess were stuck with a an $80, size 11 shoe that we'll designate as the "run the garbage out shoes." Be wary of sale items and triple check they are returnable.

Reviews (363)

Rating

Timeframe

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Reviews that mention popular keywords

kate spade (129) customer service (115)
Thumbnail of user hileyp
44 reviews
190 helpful votes
February 14th, 2020

If only Kate could have more international shipping options! Their products are great and I will certainly try to order again but the shipping price will certainly break the bank.

Thumbnail of user mylesc26
21 reviews
14 helpful votes
July 12th, 2016

Expensive brand in general but ladies love it! Good variety too.

Thumbnail of user jacquelinev5
5 reviews
2 helpful votes
April 21st, 2016

I absolutely love this website! I did awesome on my first auction and fell in love! Really helps avoid fraud websites and such.

Thumbnail of user lassk
1 review
0 helpful votes
August 21st, 2017

I bought some iPhone cases and they arrive so fast to my home only 5 business days! Absolutely I love the quality of my products.

Thumbnail of user lindsayj18
3 reviews
12 helpful votes
June 16th, 2016

Item was delivered on agreed time :)

Thumbnail of user annaf23
3 reviews
6 helpful votes
April 13th, 2015

I just bought a Kate Spade dress from another merchant. I love the quality of the dress and how it feels. Very Very Happy.

Value
Quality
Thumbnail of user agnesd3
3 reviews
3 helpful votes
October 14th, 2015

I bought a handbag last week and I have got the best. I never thought that brand is great only by names, but no doubt the service and quality of the product is great!

Service
Quality
Thumbnail of user emmat33
8 reviews
5 helpful votes
April 20th, 2015

Love Kate Spade, only problem is it's a bit expensive but worth it!

Service
Value
Quality
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About the business

Kate Spade New York? Shop crisp color, graphic prints and playful sophistication. From handbags and clothing to jewelry, accessories, home decor, stationery and more. Free Shipping and Returns to all 50 states!

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