• Kate Spade

Kate Spade

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Overview

Kate Spade has a rating of 2.12 stars from 363 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kate Spade most frequently mention customer service, business days, and black friday problems. Kate Spade ranks 258th among Handbags sites.

  • Service
    65
  • Value
    64
  • Shipping
    48
  • Returns
    53
  • Quality
    60
Positive reviews (last 12 months): 4.3%
Positive
1
Neutral
0
Negative
22
64
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Bought to very expensive items from kate spade and both items are falling apart!
  • Customer service was not very customer friendly either.
How would you rate Kate Spade?
Top Positive Review

“Beautiful bags and wallets”

Jeannette J.
3/15/23

My husband bought me a flowery bag n matching wallet last year for mother's day and I loved it. I get so many compliments. All leather. Exactly what I would expect from katespade.com Not to be confused with the knockoff companies

Top Critical Review

“Be warned: Final sales nonreturnable”

Nixon N.
1/11/24

Bought the Breeze Sandals in Sea Star color for my daughter as a Christmas present. Online ordering is not the way to go. They were on sale and I did notice it was a nonreturnable item. Sandals are cute, but very cloggy and do not stay on the feet when walking. Extremely uncomfortable. Guess were stuck with a an $80, size 11 shoe that we'll designate as the "run the garbage out shoes." Be wary of sale items and triple check they are returnable.

Reviews (363)

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Reviews that mention popular keywords

kate spade (129) customer service (115)
Thumbnail of user irinav29
1 review
1 helpful vote
October 23rd, 2021

I used to like Kate Spade fashion, always was looking for new designs; however, the last time I purchased from the company was Spring of 2019. Nothing since than looks appealing.

Products used:
several

Service
Value
Shipping
Returns
Quality
Thumbnail of user jennieh5
19 reviews
30 helpful votes
August 29th, 2016

Kate spade has awesome products. You should never buy KS at full price. There's always a sale going on or there will be one soon. Also almost all the items end up at KS outlet.
KS should slow down on bringing out new products. It's very hard to keep up with all the new merch.

Thumbnail of user pamelas125
7 reviews
12 helpful votes
January 28th, 2017

Sad to say that one of my favorite purse brands is totally degraded. I feel that 90% of the purses they sell are PLASTIC, expensive plastic.

Thumbnail of user janeta298
1 review
12 helpful votes
May 24th, 2020

I am elderly and have bought many purses through the years. I cannot recall an of my purses having a defect. However, my $379 Kate Spade handbag, ordered on-line, arrived with a broken zipper. What a disappointment. I was surprised and delighted to learn that the coronavirus did not shut down their. Customer Service Department. It remained open 24/7. I talked to a number of employees, and they were all professional and polite. Within a week, I received a high quality, non-defective handbag. However, it took a couple of weeks to obtain a return label3 calls and 5 emails later. Kate Spade requires that returns are handled through UPS, which was a 40-mile round-trip drive for me. The USPS is only 3 miles away for me. Since all worked out in the end, I hesitated to write a negative review. I really like the second purse. It is well made; and as all Kate Spade products, it is simple, eloquent, and functional. However, I thought others would want to know that Kate Spade needs to improve their quality control department. I cannot figure out how a defect, as obvious as mine, ever made it out of the factory. For my trouble, the company did offer me a 15% off coupon for a future order. Should I use the coupon, It would cover the expense of the 40-mile drive to return it. However, I may not buy another Kate Spade product on online again. I want to be able to examine zippers/stitches/etc. Before I spend a lot of money.

Thumbnail of user zoer15
1 review
1 helpful vote
July 5th, 2016

I think kate spades tracking system should be better, and they should actually state on the website what courier they are using and maybe reduce the next day delivery price as £12 is alot.

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About the business

Kate Spade New York? Shop crisp color, graphic prints and playful sophistication. From handbags and clothing to jewelry, accessories, home decor, stationery and more. Free Shipping and Returns to all 50 states!

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