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Claim Your BusinessKate Spade has a rating of 2.12 stars from 363 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kate Spade most frequently mention customer service, business days, and black friday problems. Kate Spade ranks 258th among Handbags sites.
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My husband bought me a flowery bag n matching wallet last year for mother's day and I loved it. I get so many compliments. All leather. Exactly what I would expect from katespade.com Not to be confused with the knockoff companies
Bought the Breeze Sandals in Sea Star color for my daughter as a Christmas present. Online ordering is not the way to go. They were on sale and I did notice it was a nonreturnable item. Sandals are cute, but very cloggy and do not stay on the feet when walking. Extremely uncomfortable. Guess were stuck with a an $80, size 11 shoe that we'll designate as the "run the garbage out shoes." Be wary of sale items and triple check they are returnable.
I used to like Kate Spade fashion, always was looking for new designs; however, the last time I purchased from the company was Spring of 2019. Nothing since than looks appealing.
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Kate spade has awesome products. You should never buy KS at full price. There's always a sale going on or there will be one soon. Also almost all the items end up at KS outlet.
KS should slow down on bringing out new products. It's very hard to keep up with all the new merch.
Sad to say that one of my favorite purse brands is totally degraded. I feel that 90% of the purses they sell are PLASTIC, expensive plastic.
I am elderly and have bought many purses through the years. I cannot recall an of my purses having a defect. However, my $379 Kate Spade handbag, ordered on-line, arrived with a broken zipper. What a disappointment. I was surprised and delighted to learn that the coronavirus did not shut down their. Customer Service Department. It remained open 24/7. I talked to a number of employees, and they were all professional and polite. Within a week, I received a high quality, non-defective handbag. However, it took a couple of weeks to obtain a return label3 calls and 5 emails later. Kate Spade requires that returns are handled through UPS, which was a 40-mile round-trip drive for me. The USPS is only 3 miles away for me. Since all worked out in the end, I hesitated to write a negative review. I really like the second purse. It is well made; and as all Kate Spade products, it is simple, eloquent, and functional. However, I thought others would want to know that Kate Spade needs to improve their quality control department. I cannot figure out how a defect, as obvious as mine, ever made it out of the factory. For my trouble, the company did offer me a 15% off coupon for a future order. Should I use the coupon, It would cover the expense of the 40-mile drive to return it. However, I may not buy another Kate Spade product on online again. I want to be able to examine zippers/stitches/etc. Before I spend a lot of money.
I think kate spades tracking system should be better, and they should actually state on the website what courier they are using and maybe reduce the next day delivery price as £12 is alot.
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