Kate Spade

Excitedly purchased my very first Kate Spade products to be quickly disappointed. This lanyard style card holder is perfect for hands free carrying of personal needs and for getting into restricted size bag events. I use this product when traveling and going to special events, meaning it gets used occasionally, and I am sad to say the lanyard strap is garbage; three layers of material glued together, not stitched. I have had this item for 10 months, again used occasionally, when I reached out to KS the basically said sorry to bad, go away, considering this normal wear and tear! All I requested was a replacement lanyard strap, nope! I will not purchase from them again; highly disappointed!

I wanted to share my recent experience with Kate Spade to shed light on some concerns that potential buyers may find helpful. While the bangles I purchased initially seemed promising, the overall experience has been less than satisfactory.

To start, one of the bangles I received was scratched. Disappointingly, when I reached out to Kate Spade about the issue, their suggested solution was for me to engage a local jeweler. This response left me feeling unsupported as a customer, as I expected a more proactive approach to address a product quality issue.

Considering both the lack of responsiveness to my emails and the handling of a damaged item, I advise potential customers to weigh these factors carefully before making a purchase decision.

The handbag started falling apart after a year. Conveniently, their warranty is only for a year not life time like other brands. Didn't use the bag on a daily basis either. Would not buy again.

Kate Spade has always been my favorite. I myself or my husband as gifts have bought; wedding shoes several purses wallets bracelets necklaces and watches. Never had a problem until recently I was gifted their Truly yours paver ring as a push present. I got the ring 6/4/20 but mid July several stones have fallen out. The ring wasn't too expensive but surely it should last more than 2 months. After reaching out to customer service they said there was nothing they could do. Disappointed that after all of the money spent on other products they couldn't even replace one little ring. They told me to go to a jewelry store and have the stones replaced( where I'm sure I'd pay more for repairs than the ring cost)

I purchased the Monica Crossbody bag on their website the actual dimensions of the bag is much smaller 6"h X 7.5"w X2.5"d. However, Kate Spade website product dimension show as 6.9"h X 9.5"w X 2.9"d. Very shame for Kate Spade to provided false dimension in their product. Very disappointed that their product descriptions are not reliable. I called Kate Spade customer service regarding my concern about the bag size did not matched the product dimensions. The customer service told me this is non refundable, even thought Kate Spade had misleading the product their in the website. Very disappointed with Kate Spade and their customer service.

I received a Kate Spade purse for my birthday in March. By September the straps started falling apart. I called the customer service department because on their website they claim to have a 1 year warranty. The first person said I will receive a replacement in 2 days. I never received it. I called back on the 3rd day and I spoke to 2 people who told me that policy is no longer in standing and they've updated their system and I would received an email for a return label and refund. Never received either. I am calling again and just getting the runaround. I will never purchase from them again.

Like many others - their customer service is brutal. I suspect they are using an outsourcing company because the reps struggle with basic questions. Frequent disconnects, intentionally dropping, etc. Good luck with your order, just better hope you don't have any issues.

I purchased a large brief case a year ago. After just 6 months the stitching started to come out. I hardly ever carried the bag, so I checked into getting it repaired and found out I will have to send it to a repair shop in NJ to get it fixed. Too much trouble and expense. Bag is beautiful but I won't purchase any more Kate Spade products due to poor quality/workmanship.

Bought some pricey sunglasses and it seems that I've been having them for years. I can't wear them anymore because they keep falling off. They seem so cheap for what I paid

Ordered my bag through Kate Spade website and selected the gift option and received it in a plain brown box. I asked others who ordered the same day in my office if they got a gift box they said yes. So I reached out to there customer service and got Mario agent # ******* who said that order was already placed and he could do nothing. I asked what my options where to get one he replied " The only time you can add a box is in shipping page " which I already did the first time. Bag I received was fine but overall experience was terrible and customer service is garbage. WiIl not order from them ever again

Bought their stuff online. Pretty pricey but they have regular sales and discount codes so it's always a good deal to purchase it from their website.

Customer service is awful. One lady, Jessica Sheppard (from Kate Spade EU), does not have basic email etiquette and just poor writing skills. She kept addressing my email handle instead of my name when it's clearly stated in my signature. She's either blind or just plain stupid. This went on and eventually someone else took over because the issue on hand was resolved.

Anyway, this incident and the way they responded to my query/complaint just put me off for good.

I was in today (Black Friday) All the items were 70% off plus additional 25% off. But somehow all the purses and wallets I've bought it just doesn't add up. It wasn't 95% off at all. One customer service was very rude to me think I was stupid! Cuz I asked her what was the discounted price was. Love the brands, but just one employee just ruined my day!

Just bought my 1st Kate Spade bag online. It was well over $125 and looks cheap as hell. The leather is very thin. It is also my LAST KS bag. Will never buy another bag online. You really need to examine one 'in the flesh'.

I bought a Kate Spade wristlet and within a year the wrist strap frayed so much that it broke. When I contacted customer service they said that as long as it was new within a year, they could replace it but it would take 2-3 MONTHS to receive it. 10 months later and I still never received anything. Their product guarantee is lies.

I got my daughter a watch 2 years ago. The band was pink but a couple of months later, it started to lose the color and looked between black and pink. We replaced it, now it started to lose the little stones from the front and they are just moving around the watch when it is moved. Very unsatisfied with the quality!

their delivery is too slow. i paid extra usd 10 for shipping goods. but they needed about 2 days to process and shipped it. so, overall, 4 business days were used until I received my goods.
if you need anything urgently, dont use their website.