• Kate Spade

Kate Spade

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Overview

Kate Spade has a rating of 2.12 stars from 363 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kate Spade most frequently mention customer service, business days, and black friday problems. Kate Spade ranks 258th among Handbags sites.

  • Service
    65
  • Value
    64
  • Shipping
    48
  • Returns
    53
  • Quality
    60
Positive reviews (last 12 months): 4.3%
Positive
1
Neutral
0
Negative
22
64
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Bought to very expensive items from kate spade and both items are falling apart!
  • Customer service was not very customer friendly either.
How would you rate Kate Spade?
Top Positive Review

“Beautiful bags and wallets”

Jeannette J.
3/15/23

My husband bought me a flowery bag n matching wallet last year for mother's day and I loved it. I get so many compliments. All leather. Exactly what I would expect from katespade.com Not to be confused with the knockoff companies

Top Critical Review

“Be warned: Final sales nonreturnable”

Nixon N.
1/11/24

Bought the Breeze Sandals in Sea Star color for my daughter as a Christmas present. Online ordering is not the way to go. They were on sale and I did notice it was a nonreturnable item. Sandals are cute, but very cloggy and do not stay on the feet when walking. Extremely uncomfortable. Guess were stuck with a an $80, size 11 shoe that we'll designate as the "run the garbage out shoes." Be wary of sale items and triple check they are returnable.

Reviews (363)

Rating

Timeframe

Other

Reviews that mention popular keywords

kate spade (129) customer service (115)
Thumbnail of user nixmannguyen
2 reviews
0 helpful votes
January 11th, 2024

Bought the Breeze Sandals in Sea Star color for my daughter as a Christmas present. Online ordering is not the way to go. They were on sale and I did notice it was a nonreturnable item. Sandals are cute, but very cloggy and do not stay on the feet when walking. Extremely uncomfortable. Guess were stuck with a an $80, size 11 shoe that we'll designate as the "run the garbage out shoes." Be wary of sale items and triple check they are returnable.

Products used:
Won't use the product/shoes b/c they are very uncomfortable and fall off the feet when walking

Service
Value
Returns
Quality
Thumbnail of user sherryw674
1 review
0 helpful votes
February 23rd, 2024

Order no zup*******, bought this 68.00 necklace for my granddaughter for Christmas and the 2 nd time she put it on it broke. She went to catch it and it fell apart in pieces. I contacted the store and they refuse to stand behind it calling it human error. It truly is not and would like a simple exchange. Buyers beware their jewelry is not price worthy. I am so disappointed that no one stands behind their product

Thumbnail of user cathyr630
1 review
1 helpful vote
January 6th, 2024

I had an email offering a discount for a specific item. I went ahead and applied, didn't work. It was a measly 10% off. Not a single customer service officer did anything. You're a huge company and you can't rectify an error generated by your company? Discounts matter for regular people like us who patronize your over-priced products in case you decide to care.

Thumbnail of user mccreael
1 review
0 helpful votes
December 1st, 2023
Verified purchase

Ordered the Reagan Bucket Bag and the Chelsea Laptop sleeve from Kate Spade. A very small box was delivered today with a weight of 1.1 pounds containing only the free nylon tote that came with theorder. No bucket bag or laptop sleeve. If they had been included that would certainly have been more than 1.1 pounds per Post Office Delivery Confirmation. I took the box in as soon as the postman left it at my door, so no porch pirates. Spent time on chat with customer service and was told I would be contacted by email. So far no response. Very disappointing. Afraid to order from them again.

Products used:
I didn't get anything that I paid for.

Thumbnail of user krystalh163
1 review
0 helpful votes
January 27th, 2024

Received my dream wedding purse as a gift for Christmas. I was so beyond excited to open it, but when I did the magnet ripped out from the leather… I called Kate Spade who informed me because I received this as a gift from my Family in the USA (I live in Canada) they cannot accept my return for the defective purse or replace it due to me living in Canada. Despite having all the receipts and proof of purchase and tags still on the purse.

Heartbroken they told me to ask a Kate Spade location here in Canada… they also refused to help and said the can't help me because the purse was shipped to a USA address not a Canada one… now here I am, sitting with a $300 purse, brand-new, in the box and with tags, yet it's defective, unusable, in tears, heartbroken and devastated. No one from Kate Spade would help, all I wanted was to get it repaired or replaced, I didn't even need a refund.

Tip for consumers:
Received my dream wedding purse as a gift for Christmas. I was so beyond excited to open it, but when I did the magnet ripped out from the leather… I called Kate Spade who informed me because I received this as a gift from my Family in the USA (I live in Canada) they cannot accept my return for the defective purse or replace it due to me living in Canada. Despite having all the receipts and proof of purchase and tags still on the purse.

Heartbroken they told me to ask a Kate Spade location he

Products used:
Purse

Service
Value
Shipping
Returns
Quality
Thumbnail of user pj386
1 review
0 helpful votes
November 12th, 2023

Don't buy unless you have seen and touched the item! KSNY is concerned whether or not you receive your online oder, they don't care if you're satisfied with your online purchase! Ask Austin in customer service!

Tip for consumers:
All that matters to them is that I received the items they don't care if I am satisfied! Cheats!

Products used:
I'm unhappy with 2 of the three items I received, none have been used and I won't use them since I am stuck with 2 I am not satisfied with, why would I use their brand?

Thumbnail of user sandb1903
1 review
1 helpful vote
November 15th, 2023

I got my order from the kate spade outlet it was wrapped in paper that had food on it and there was clear fluid in the packaging that smelled like onions I'm literally horrified worst experience ever.

Tip for consumers:
Clearly their warehouse is not regulated and its disgusting and disappointing

Products used:
Purses

Thumbnail of user loredo0214
1 review
0 helpful votes
December 28th, 2023

Don't buy online the policy no returns u don't have options to exchange and t products is unsatisfied.

Products used:
Wallet

Value
Returns
Quality
Thumbnail of user robertn2290
1 review
0 helpful votes
December 20th, 2023

Ordered two items for my wifes xmas presents. Sent part of the ordered and then a week later told me the main item was out of stock. Called and they were nasty on the phone. I don't recommend this company!

Products used:
Purse and jewlery

Service
Value
Shipping
Returns
Quality
Thumbnail of user gaboy51
1 review
0 helpful votes
December 21st, 2023

I was doing some early Christmas shopping and ordered a pair of earrings on November 27th. The shipping information I received said the item would arrive in 5-7 business days. As of today December 21st, I still have not received the item! I called the customer service and the Representative that I spoke to said that the item for some reason never left the facility. So you're telling me almost a month has passed and no one has shipped my item!? He processes a reshipment and asks if there is anything else that he can help with, all nonchalantly. I asked what about a refund, a partial refund at least! I ordered the item as a Christmas present and of course they will not arrive for Christmas. He stated that he could not give any type of refund since he reshipped the item. To me as a customer, if I pay you for your item and service then that's what I should receive. As a business, I expect you to stand on your word and provide that item and service that I paid for. They did not! Now I have a Christmas gift that's not here, and the Representative treated the situation like whatever.

Tip for consumers:
N/a

Products used:
Earrings.

Service
Value
Shipping
Thumbnail of user makimayen
1 review
0 helpful votes
October 20th, 2023

I bought a purse in January of this year and the purse strap broke from the stitching after three months. I have emailed customer service multiple times with either no response or telling me to go into a store for help. The one time I go into a store for help the tell me to call customer care because when I bought my purse the cashier never recorded my purchase with my email. My next step was calling their customer service, but you can't do that either! You sit on hold forever and when someone finally answers they say nothing and hang up on you. The one time someone actually answered he told me to go back in store to get help and when I told him I was told to call customer care he said he would find my emails and call me back within an hour. Guess what... No call! My emails also will get blocked sometimes for their customer care. This company is awful, their quality sucks, their workers suck, just save your money and go elsewhere.

Thumbnail of user micheles1240
1 review
5 helpful votes
March 15th, 2023

I ordered a bag and when it arrived it has a crease on the front panel. When I asked for a return label I was asked to send a picture of the bag which I did and was told that it wasn't too bad and I can keep it. They will give me 10 % off my next purchase. I will not carry this bag looking like this and I will never order from Kate Spade again. This was no protecting package around this nor was it in a box. I'm completely disgusted

Products used:
None

Service
Value
Returns
Quality
Thumbnail of user paigejennifer1975
1 review
1 helpful vote
September 12th, 2023

I will be dusbuting with bank now I c why they don't accept returns but they can't do this I verified with bank there was no receipt and it's not even sterling it's junk costume jewelry total crap im allergic to copper cause I'm diabetic you would expect a designer to atleast send sterling wow what a rip off Kate junk can't believe in business

Thumbnail of user denesel3
1 review
3 helpful votes
January 3rd, 2023

They offer Merchandise, you purchase it, they take your money then never send your purchase out! Then when you call they say,"So sorry we couldn't find a carrier in the last 14 days to pick it up and send it to you!" So we sold it to someone else and NOW there are no more! And to make matters even better they were never going to even tell me? The first time I ordered from here it was great! What happened to you?
Kate Spade shame on you...

Tip for consumers:
Read reviews first, I wish I had!

Products used:
None I ended up with nothing!

Thumbnail of user monicaw437
1 review
3 helpful votes
July 25th, 2022

Used to like Kate spade purses, etc, but stand by your product. I bought their Minnie Mouse backpack and only used it when I'd go to Disneyland (6 times tops!) and the straps (both sides, at base) have started ripping. Of course, it's been more than a year so they'd like me to go to their restorers. Will probably just ducktape it (won't even take to my leather guy) and buy Coach solely from now on. My loss is definitely, THEIR loss.

Thumbnail of user heidik240
1 review
4 helpful votes
December 2nd, 2022

I am no longer loyal to Kate Spade brand. My second purse purchased broke in less than 40 days. Amazing since I'd hardly used it in that time. The strap hardware just snapped. When I took the purse to a local Kate Spade retail shop they refused to help me with repair or replacement options because it was purchased at Nordstrom. When something you make breaks right after purchase and you don't try to fix it, it's a sign that this isn't an irregular issue. I don't have confidence in this brand anymore.

Service
Value
Returns
Quality
Thumbnail of user jenn104
1 review
0 helpful votes
September 25th, 2023
Verified purchase

Very dishonest business practices. False advertising on the website and when you contact customer care they give you the runaround and gaslight you. Buyer beware.

Tip for consumers:
The website is often faulty, with discount codes not working, or automatic codes not taking off the advertised amounts etc.

Products used:
Bags

Service
Thumbnail of user sarahs3643
2 reviews
11 helpful votes
December 20th, 2022
Verified purchase

I ordered black Spade cut out gloves as a sentimental wedding gift. KS shipped them but they never arrived due to negligence and errors on their part. Then they lied to me multiple times. They blamed the post office even though it was their choice to mail it that way (the agent also told me this frequently happens with their orders so I know its not just me, do not expect to get your order). Kate Spade was extremely cruel and unprofessional. They lied to me several times, each agent made different unfulfilled promises and I never received the gloves that are now out of stock.

Tip for consumers:
I recommend against it. Buy in person or not at all. The customer service agent admitted to me their orders frequently get lost because use the post office.

Products used:
i never received anything

Service
Value
Shipping
Returns
Thumbnail of user monicae164
1 review
2 helpful votes
May 12th, 2022
Verified purchase

I recently purchased a piece of clothing during their Mother's Day sale (use a code for 25% off). We're all used to these types of sales now. Well the item came, was huge and I tried to return it. They said anything purchased with a code, mind you not clearance items or items marked final sale, automatically is final sale if purchased during a discount weekend. It's a really sneaky thing to do and makes me reticent to purchase from them going forward. My receipt also does not say final sale

Tip for consumers:
Be careful using a promo code

Products used:
Dress

Value
Shipping
Returns
Quality
Thumbnail of user phyllisw323
1 review
1 helpful vote
April 29th, 2023

Her sunglasses sell for $100 n mine broke after a week the ear peices are glued on total junk don't buy them they should have been screwed in not glued

Tip for consumers:
She should be embarrassed selling garbage at expensive prices

Products used:
Kate spade sunglasses from fab fit fun

Service
Value
Shipping
Returns
Quality
Thumbnail of user diana.mihaila01
1 review
2 helpful votes
May 27th, 2023

I was gifted a beautiful bracelet and when it arrived in the post, it didn't fit my hand to put the bangle on. Contacted the customer services using the QR code that came with the gift in the box just to be told that there is no other size available for an exchange and also cannot change it for another item unless I have a proof of purchase. It's a thoughtful gift, I won't hurt my friend feeling by asking for a proof of purchase. Needless to say, the customer service wasn't either helpful or understanding about this. WILL NOT EVER RETURN to purchase anything for myself or a gift for a loved one.

Products used:
I was gifted a bracelet that I cannot wear as it does not fit and Kate spade won’t exchange it for something I could wear !

Service
Value
Shipping
Returns
Quality
Thumbnail of user troys362
2 reviews
1 helpful vote
February 11th, 2022
Verified purchase

Said on website that if you ordered by end of day guaranteed delivery by Feb 11th... ordered Feb 8th get tracking info says Feb. 15th contacted customer service and that was pathetic. Sorry for lying to you and for ruining your Valentines Day... yes everything happened except the last part... no remorse for anything after all they already have my money... customer service sucks and so does your over priced company.

Service
Value
Shipping
Thumbnail of user carlak197
1 review
1 helpful vote
March 4th, 2023
Verified purchase

Don't buy them This item peels away from the camera area and ruins the case! I personally don't recommend product

Tip for consumers:
Do not buy this . I was out $ 50 bucks on something that is coming apart in less than 6 months

Service
Value
Shipping
Returns
Quality
Thumbnail of user beckyb27
3 reviews
7 helpful votes
December 9th, 2022
Verified purchase

I received a purse as a gift and in last than a year the strap broke. I provided documentation and was told the purse would be covered under warranty I just needed to send back. I never received the "label" that customer service says they were sending to me to return the product even after multiple emails back and forth over two weeks. Save yourself a headache and buy something that's made to last. Kate Spade products aren't worth the headache or the money.

Service
Value
Returns
Quality
Thumbnail of user steves1495
2 reviews
8 helpful votes
June 20th, 2023
Verified purchase

Purchased a min-pendant. It's MICROSCOPIC. Cannot believe they sell something like that for 32.00. The item looks much bigger on the model who is a grown adult. On my neice, this looks a quarter of the size. Definitely not shopping here again.

Value
Returns
Quality

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About the business

Kate Spade New York? Shop crisp color, graphic prints and playful sophistication. From handbags and clothing to jewelry, accessories, home decor, stationery and more. Free Shipping and Returns to all 50 states!

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