Kabbage

We had our first PPP loan through Kabbage and were quite happy, a few hiccups but fine. On the second draw on PPP loan we put in the application and the dashboard said that the application had been submitted with the SBA. It was taking FOREVER but I just assumed that the SBA was taking their sweet time and waited patiently. Then 6 MONTHS later on my dashboard it said that the PPP loan application had been withdrawn "at my request." I called and spent 2 days on hold talking with multiple disoriented phone jockeys that could not give me an answer except that this was happening with a lot of applications and seems to be a software issue. When I finally talked to a manager (add a couple hours to the hold time) she told me that they had never submitted my application to the SBA and that they found that they would have to request some more paperwork from me, which would have required someone to write an email or update my dashboard, but that seemed hard so they just cancelled my application and told me it was "at my request". The manager told me that they would not restart the application even if I provided the required paperwork and told me to apply elsewhere. They just wasted half a year for a struggling business (and it sounds like multiple struggling businesses) attempting to get some much needed relief because after 6 months of my waiting send me an email seemed hard...

This started out great for me and my photography business as I had paid 4 of y payments insigned in one day to find out that my account had been suspendex and that it would be reviewed in 60 day. I could not get an explanation as to why it was suspened. This gets me at a bad time as inwas about to expand my business into a franchise with a company and had hoped tomuse the line of credit. I just feel like imshould be able to get a concrete answer as to why my account was suspended.

I had a little hiccup with my LOC and I called a couple of times and spoke to two different representatives before speaking with the RIGHT one who could actually RESOLVE my issue. The first one was extremely short and seemed to be irritated by my questions. He was rude. The second one was more helpful. She helped me understand what the issue was. She was patient but we didn't get it resolved. I called back a third time and Zelenka was not only patient, understanding, and kind but she and I worked together while on the call to get the issue resolved and everything back up and running. I prayed for a representative just like her before I called and I was blessed to be able to get her. Thank you Zelenka so much for taking the time to help resolve my issue INSTANTLY. YOU WERE AMAZING!

Jeff was amazing and vey helpful, this man is probably the coolest customer service rep I have ever dealt with! Keep up the great work and give that man a raise!

I called several times for making a payment plan they charge my account all at one time and reactive the auto pay with out informing me, my restaurants was close during the Covid and I have a stay home order until June 8 and they took 4000 out of my account they don't care about your situation they think Covid it's your problem not theirs awful company awful customer service don't work with them I'll close my account ASAP after the Covid and stay of home order finish, they are not human

Great job Kabbage - Hospitals and OEMS will not be able to purchase systems to save lives. We had orders in place to purchase portable X-rays and C Arms for hospitals and OEMS in need due to supply chain issues.

Now I have to break the news to all the major OEMS and Hospitals that Kabbage blindsided us with ZERO explanation.

Not good business for a company that relies on us to support your operation. Have the decency to reach out to your vendors and qualify who truly has the capacity to use the lines responsibly.

We got 15k and in 20 days we had to do a 4k payment. We call to find out why instead of 20 days, it cant be a month. They said cuz of the billing cycle and the guy didnt explain that to us before we took the money...
Then Call to paid a good amount more then what we suppose too and they said that it will go to the end of the loan and we still have to paid the 4k the following month...
There no point of getting a loan for if you had to paid 8k in 50 days. Couldn't even invest it and start making profit. Just paid it as we go and dont use the money at all. Wa as useless..

CROOKED NOT HONORABLE COMPANY! STAY AWAY FROM THEM!. LIES, LIES AND LIES. I've contacted company in march of 2019, and told them that if they are going to do hard credit pull before offering me terms I am not interested. The case was closed. 6 month later Hard credit inquiry appeared on my credit, without my consent or knowledge. After contacting them, I was told pretty much that they reserve the rights to pull my credit anytime, and without my consent. I am making complaint to FTC. Stay away from them if you want to avoid headaches and hurt your credit. They are not even a legit lender, and their program sucks!. WORST OF THE WORST! Dishonorable dealings!