• Justfly.com

Justfly.com

Overview

Justfly.com has a rating of 2.19 stars from 6,145 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Justfly.com most frequently mention customer service, credit card, and cancellation fee problems. Justfly.com ranks 183rd among Discount Travel sites.

  • Service
    700
  • Value
    662
  • Shipping
    294
  • Returns
    487
  • Quality
    577

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 1.7%
Positive
4
Neutral
3
Negative
225
304
See all photos

What reviewers want you to know

Positive highlights

  • I regularly fly to a rural part of Africa, and I find more flight options and better pricing here than anywhere else!
  • Your booking process was fast, efficient, and easy!

Critical highlights

  • After invalid confirmation numbers and much stress I called JustFly customer service.
  • I immediately knew I was scammed and alerted my credit card company and processed a fraud claim.
How would you rate Justfly.com?
Top Positive Review

“Fast and Affordable”

bobby b.
1/23/20

Quickly found a flight at the right price range and made the reservation in less than 15 minutes. I'm telling everyone I know about JustFly..

Top Critical Review

“Why such companies exist?”

Sam S.
3/7/24

Me and my wife bought round-trip tickets from Austin to Shanghai. There was a new government rule that disallowed my wife to take connecting flights in Taiwan. The airline company Eva Airlines said the travel agency should have notified us about the restriction, and this is also what I found online. However, Justfly said it had no responsibility to do so. So, was it my responsibility to watch the news every day and learn this information?

Reviews (6,145)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (884) credit card (233) cancellation fee (180) return flight (96) flight options (40) booking process (37) book flights (152) flight tickets (76) time booking (41)
Thumbnail of user sosam2018
1 review
0 helpful votes
March 7th, 2024

Me and my wife bought round-trip tickets from Austin to Shanghai. There was a new government rule that disallowed my wife to take connecting flights in Taiwan. The airline company Eva Airlines said the travel agency should have notified us about the restriction, and this is also what I found online. However, Justfly said it had no responsibility to do so. So, was it my responsibility to watch the news every day and learn this information?

Products used:
airline tickets

Service
Value
Quality
Thumbnail of user fidiot2016
1 review
0 helpful votes
February 21st, 2024

I had the worst experience booking through Justfly! Despite purchasing a ticket with two checked bags included, I was charged an extra $900 at the airport for my second bag. Trying to reach Justfly for assistance was a nightmare; they never answered my calls. The airport manager even warned me against using their service, calling them scammers. What a waste of time and money! Avoid Justfly at all costs if you value your sanity and savings.

Products used:
Air tickets

Value
Quality
Thumbnail of user yc61
1 review
1 helpful vote
April 7th, 2023

I bought 3 plane tickets with an offer at $986 per tickets i didn't pay attention and they charged me $1037 per tickets, i am mad, there is no email to send them one, when i called the agent is rude, i called 3 times to get a refund, maybe if someone sees this, they would help me. 1rst picture is the one i applied for, the 2nd picture is how much i was charged for

Thumbnail of user megkkee
1 review
0 helpful votes
February 13th, 2024

Paid $34 for trip cancellation protection on a $250 flight. They told me they would rather refund me the $34 and cancel my cancellation protection than give me my $250. Customer service is all over the place. This company is a fraud and steals from people. They have no actual purchase protection or consumer protection. Buyer BEWARE. JustFly is a SCAM.

Tip for consumers:
None

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikej2043
1 review
0 helpful votes
February 1st, 2024

This is one of the worst sites where we are not supposed to book the airline tickets. I had a very, very bad experience with this site. They messed up my last name on the itinerary, despite providing all my passport and photo ID information. Unfortunately, we need to deal with all our issues through chat only. These guys respond very lethargically in the chat. They will talk about all the guidelines regarding airlines but will not find any resolution. No airlines will support you if you book your tickets from this site. Overall, I would not recommend this site for any of your airline bookings.

Thumbnail of user rm771
1 review
5 helpful votes
September 23rd, 2023

I booked three seats through this company on Swiss Airlines. I specifically added cancellation protection to my booking. When I needed to cancel my flight due to a change in vacation plans, I found the cancellation protection worthless because it was so restrictive. I lost $1600 by using this company. I will never use JustFly again and would urge others to carefully consider using that company and choose a more reliable and traveler-friendly business.

Tip for consumers:
JustFly billed me $196.70 for cancellation protection that was totally bogus.

Service
Value
Quality
Thumbnail of user tammyn462
2 reviews
0 helpful votes
February 28th, 2024

Terrible! Do not use them. I've been on the chat for two days trying to get service. I paid for a cancellation fee and they keep beating around the bush. They are a scam if you ask me.

Tip for consumers:
Justfly is terrible and not trustworthy.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bradr773
1 review
0 helpful votes
February 23rd, 2024

Be warned: this company will charge you more than their esitimate. We were quoted $1300 for 2 round trip tickets, and on the same day JustFly charged us over $1800. They sent no notification about the increase--we found out when the CC bill arrived. JustFly only produced an invoice or me after I complained, but would not refund the overcharge. I was told, after being in a chat with customer service for over 4 hours that a supervisor would call me within 24 hours. $8 hours later, still no call, and no response to multiple followup chats. This company is SHADY

Products used:
booked plane tickets

Service
Value
Returns
Thumbnail of user nurayno
1 review
11 helpful votes
August 13th, 2023

I booked for a Qatar Airways flight on July 13,2023 on Justfly's website. Over 12 hours after booking, the ticket was not available. My booking status shows "processing", while my bank account has been debited. I had to cancel the booking the next day as I needed a copy of my ticket for another important process. Meanwhile, they charged me $75 they call "handling and admin fee" for cancelling a deal that they have not completed. I would not recommend its service.

Thumbnail of user yelenas44
1 review
1 helpful vote
October 31st, 2023

I booked the flight one month ago. I purchased the protection insurance Generally Global assistant to cover my trip and my baggage. The first price was reasonable at the beginning then at the end of the application the price was significantly increased. I did pay full price including $13and $76 protection plan. During this month the company already change twice my flight time. Yesterday they changed and informed me that my flight will be changed again. It was really inconvenient for me. I contact with Justfly.com they didn't have anymore options except it. They offer me to change the flight paying additional fee $299. I was afraid that will be not the end of my deal with Justfly.com since they constantly bragging about additional money. I am a handicap person and I need a special needs and enough time between flights. My protection plan was included refund of my flight. When I called to the insurance they informed me that I just paid for a baggage protection $2.50. I try to explain that's not true and on my invoice was charged $12.95 for baggage and $76 for flight protection. Agent could not help me at all. I will never use the Justfly.com anymore. They are big name scam.

Products used:
Flight ticket

Service
Value
Shipping
Returns
Quality
Thumbnail of user joyzilla94
1 review
0 helpful votes
March 14th, 2024

When I checked out to purchase my ticket they only gave me the price of the ticket. They did not include the charge for using their service. So this leads people to believe they are ONLY paying for their ticket. It's not unreasonable to be charged for using them to purchase a ticket. However, it's deceitful of them to not put it in your total when checking out. Also they have terrible customer service. You can't call unless your flight is in the next few days so you have to use their robot chat service and you're lucky if you can get a human. The robot said it would switch me to a live agent and I waited for 2 hours and gave up.

Service
Thumbnail of user dennism8
1 review
9 helpful votes
June 23rd, 2023

I just purchased a round trip ticket five minutes ago. The screen showed United air both ways. The return flight time departed at 2:00 pm

After paying, i received a departure of 6:00 am on Delta.

Departing at 6:00 am does not work for me.

So now i'm stuck on hold trying to change or cancel this ticket.

If Justfly claims the right to sell different departure times and change the airline without informing the client, then forget about using this site.

Dennis Miller

Thumbnail of user patriciam4676
1 review
2 helpful votes
June 5th, 2023

I make tickets for a International trip for three young adults. I realized I had one letter wrong in the last name from a S to a Z.
I was able to change it with Southwest, NO problem. The reservations was only 24 hours. Instead of allowing me to change the letter, They made me cancel the flight and then Try to rebook. Of Course the price and the flight was not available. I lost the flights and had to pay 1300 dollars more. Will not be using them again ever.

Service
Value
Thumbnail of user caitlind111
1 review
9 helpful votes
August 10th, 2023
Verified purchase

Got an email after completing booking saying I was 'eligible' to 'request' seating. Clicked through- never posted a cost or asked me to confirm purchase, didn't have to put in cc info (and I didn't think they could save my cc info without being asked) so I thought it was free. Then I get a charge in my card from Justfly and the airline. Customer service tells me its non-refundable and thats it. Total scam. Do not recommend for anyone. Pay the $10-$20 more to book on the airline site or another travel site!

Service
Value
Returns
Thumbnail of user amyt1710
1 review
1 helpful vote
January 29th, 2024

WORST airline company I have EVER encountered! They do not have a customer service number for one so good luck getting help easily. Two, any issues with your flights or cancellations out of your control, good luck getting your money back. You will be tossed like a ball between JustFly and the airline carrier with no one taking accountability. Do yourself a favor and avoid a huge headache by just booking directly with the airline. I have never dealt with more unprofessional and unpleasant representatives. They are not for the customer.

Products used:
Flight

Thumbnail of user nicohlen
1 review
1 helpful vote
January 21st, 2024

Lie to you. I bought a round trip ticket on line for me and son. They only booked us for one way.
Bad company. Stay away

Thumbnail of user bruceh991
1 review
0 helpful votes
May 7th, 2023

Had to cancel due to family illness. Tried to cancel with Airline but was told had to cancel with JustFly. Tried to contact their customer support - never talked to a "live" person. Next tried to cancel online and had to pay a $100.00 fee just to cancel (on a non-refundable ticket). Total scam!

Thumbnail of user graham4sc
1 review
0 helpful votes
August 17th, 2023

Not an honest company. United canceled first flight due to weather. JF booked a second route but didn't process it right, when we arrived at the airport they couldn't process because JF messed up. It took 1:35 minutes for someone to answer and then 4 and half hours to let us know they couldn't resolve the issue.

I missed the event we were going for.

Ripoff Compmay

Thumbnail of user borgesjo
1 review
0 helpful votes
March 16th, 2024

I just purchased a ticket and promptly received a receipt directly from the airlines for $35.oo cheapers than JustFly.com charged me. When I asked, they said that was their processing fee. Learned my lesson today. Doubled check the airlines webpage and it was showing the same price the receipt said. Don't use them. They aren't cheaper. Buy direct from the airlines.

Service
Value
Thumbnail of user mell185
1 review
0 helpful votes
February 23rd, 2024

After using this platform for several years, the first time I have a problem I can't get in touch with anyone. The agent at the counter in Tbilisi Georgia didn't know anything about Type D visas and caused us to miss our flight. From there we lost 4 more flights because we had to re route to different countries. After waiting on a chat for over 8 hours I was not able to get anything. The answer was, we can't do anything. I am taking the lost because I am to blame for not getting insurance However, justfly lost a loyal customer. I will never use their platform again and I hope none who is reading this message uses it as well. Companies believe to be immune to our complaints However there is a lot of value in feedback. Goodbye Justfly

Service
Value
Shipping
Returns
Quality
Thumbnail of user lucianaf19
1 review
4 helpful votes
September 15th, 2023
Verified purchase

They are scammers, I wanted to buy two tickets for my parents, they stole 330 dollars from me, they tell you that they will return it to you in 2 or 5 days, I called 10,000 thousand times wasting hours of time on calls, I sent emails! Nothing! They are a liars, they are mother$#*!ers! Do not trust this company, it does not exist, it is a lie to get money from people.

Tip for consumers:
give me my money back scammer mother$#*!ers!
people see the reviews before buying, they hide them, they have fake reviews on the purchase page! I hope they see all these reviews in time before they continue to scam poor innocent people!

Products used:
I wanted to buy two plane tickets for my relatives that I had to cancel because they began to steal money from my bank account for no reason! It's been more than 2 months since I've been calling and sending emails and they haven't refunded my $330! I'm going to frost them all over the world mother$#*!ers

Service
Value
Shipping
Returns
Quality
Thumbnail of user pauld497
4 reviews
40 helpful votes
March 11th, 2024

I lost money to JustFly.com and Affirm.com, Affirm is a finance company working with JustFly.com. They took my money and refused to refund my money when my trip was cancelled. JustFly.com is a fake company with no humans in customer service. They take your money and give no service. Affirm.com is another company JustFly works with offering financing. Affirm will not refund any money. They are ripoff scams.

Thumbnail of user kenneth.w
1 review
4 helpful votes
July 30th, 2023

Everyone should avoid booking on this site. They have the worst customer service when u need help n they mislead u on the cancellatuon fee. I recently had to cancel two airlines tix booked n they end up keeping over 90% of the fare between their penalty n handling fees. Had they told me about the total fees charged I would have just kept my tix. Why cancel when they will just keep all ur fare anyway? Worst site ever. Minu zero star if it is available

Service
Value
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Thumbnail of user ravi18.rk
1 review
2 helpful votes
August 13th, 2023
Verified purchase

Using skiplagged.com to search for flights, I selected JustFly as my ticketing agency and paid for our international travel at a good price. I was shocked to realize that after 5 hours of waiting, JustFly displayed my ticket status as "Processing". Called JustFly. Wait time was announced as 2-3 minutes, but I waited for 17 minutes. That's Ok. Then the customer agent Dalia told me that since the ticket price is at the lowest, the system will take up to 4 days to complete my request. I told her that this is ridiculous, that all the ticket online purchases I've been making for the past 30 years are processed to completion almost immediately. I also told her that after purchasing, I realized that Etihad is providing the tickets at the same low price, so there is no special price on this ticket through them. She then said she'll process my tickets "manually" (?) and within minutes, I received a confirmation email from Etihad. I'm glad I called JustFly and Dalia processed my tickets immediately, but this is NOT good. It really scared the hell out of me after I read through terrible reviews about JustFly's legitimacy. I advised her to work with her management to resolve this serious issue asap. A horror process but a Happy Ending. I double-checked on Etihad website and our tickets are indeed confirmed.

Service
Value
Quality
Thumbnail of user leahr276
1 review
0 helpful votes
February 12th, 2024

I booked an international flight, then I wanted to get hold of them to make some changes well, there's no working number, tried online chat, ended up nowhere. This business has become a scam! I googled Justfly.com customer service number, a toll free number popped up, I called thinking that it was them, I made some changes & paid $257.00 for that. When I went back to their site, no changes were made, that's when I realized that I got scammed. All this would've been avoided if they displayed their working contact information clearly like all legitimate travel agencies do. If you look for phone numbers for these Agencies, Priceline, Cheap O tickets, Hotels.com booking.com & many others legitimate agencies; there are right there on their websites! Justfly is a disaster & a scam! Stay away from it!

Service
Value
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Returns

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From the business

JustFly offers amazing deals to flights all around the world.

Company Representative

Thumbnail of user henric11
Sarah C.
Typically does not respond to reviews

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2.2
6,145 reviews
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