• JustFashionNow

JustFashionNow

Ratings On Other Platforms

Trustpilot
3.3 / 5
Better Business Bureau
1.5 / 5
Reviews.io
4.7 / 5

Overview

JustFashionNow has a rating of 4.01 stars from 11,535 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique, and good quality. JustFashionNow ranks 3rd among Women's Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 68.7%
Positive
604
Neutral
96
Negative
179

Instant Feedback

121,955 reviews

348
See all photos

What reviewers want you to know

Positive highlights

  • I have never been disappointed in the products and their customer service is excellent.
  • Thank you for your well organized and friendly shopping experience.

Critical highlights

  • I feel like I was misled and cheated by this company's return policy.
  • Knowing that I was scared to go forward with requesting the return label and decided to cut my losses.
How would you rate JustFashionNow?
Top Positive Review

“Once I got my CC right everything went smoothly”

Margaret L.
3/25/24

Once I got my CC right everything went smoothly. Good styles and good prices. Hopefully will arrive before the end of summer.

Top Critical Review

“BEWARE. SCAM!”

Marilyn P.
6/4/20

Just Fashion Now clothes are cheap inferior synthetic material, bad sizing, poor fit. Descriptions lie when it claims fabric content is cotton. Such poor synthetic quality that these dresses cannot be worn in public. Wasted $125 and had to wait 2 months to receive order. Even the bra was a small, when I ordered a larger size. Obviously, it is Chinese sizing--not US standard. DO NOT WASTE YOUR MONEY! Marilyn P.

Reviews (11,535)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (939) return policy (527) shopping experience (1592) return label (111) credit card (483)
Thumbnail of user ruthw494
1 review
0 helpful votes
June 9th, 2021
Verified purchase
• Updated review

Ordered 3 tops, kept 2. Price is ok, quality so so. Very pretty prints. Return not worth the effort.
Too many steps and too expensive. If they have a domestic ship to address may be worth it.

Customer service quick response. However the return process not easy.

Reason I chose this business:

Site pops up, very pretty prints and not a bad price. Quality is ok not great.

Reason I chose this product:

They looked very pretty and a lot of prints to choose from. I do like the tops I kept and will
Give away/donate the top I can't keep.

Service
Quality
Shipping fee is high..
June 7th, 2021
Verified site experience
• Previous review

Shipping fee is high. Also misleading email subscribe says 15% NOW, but it is for the next? Purchase. Thank you

Thumbnail of user hecubaj
1 review
0 helpful votes
October 17th, 2020

I love using this online boutique for all kinds of events and just cute everyday pieces. Sometimes it is difficult to know how things will fit together, but it is very easy to return things when necessary! I have several really cool dresses from here that I love to wear!

Thumbnail of user susanal18
1 review
0 helpful votes
January 6th, 2020

I bought a long-sleeved blouse with a light print, it is of great quality, quickly sent to my door. Highly recommended.

Thumbnail of user nellj3
1 review
46 helpful votes
February 9th, 2020

An advantage over the website is that it can filter by body type (for example, without waist, small, full figure), color, occasion, personality, etc. They also feature fully stylized outfits (for example, top, skirt, shoes, accessories) that give a little inspiration. Even if you don't buy the full outfit, you might see a cute top with a pair of shorts similar to the ones you already have and think "Oooh, that looks good!". I love!

Thumbnail of user wandah254
2 reviews
0 helpful votes
November 27th, 2023
Verified purchase
• Updated review

Would like to look at more items on 1 page instead of flipping through. 10 - 15.
I get WAY too many emails in a day, for this reason I am not ordering anymore.
Product seemed fine although material is thin. Love the styles

Asked about getting less emails, they said it can’t be changed.

Reason I chose this business:

Just thought I’d try.

Reason I chose this product:

I’ve been looking at your items for several months & finally decided to try them

Service
Quality
Would like to look at more items on 1 page instead...
November 4th, 2023
Verified site experience
• Previous review

Would like to look at more items on 1 page instead of flipping through. 10 - 15

Reason I chose this product:

I’ve been looking at your items for several months & finally decided to try them

Thumbnail of user ceciliad56
1 review
0 helpful votes
November 11th, 2020

I have bought some coats online here, they arrived very well. I always follow good offers and fashion tips! The best recommendations, especially when making a gift, save a lot of time

Thumbnail of user violetw21
1 review
8 helpful votes
February 9th, 2020

Beautiful shoes that have been comfortable since the first time I tried them on. In fact, I bought two pairs: beige and white and black patent leather. These shoes have made board meetings, girl outings, ordinary work days and long weekend lunches and have generated compliments and happy feet on every occasion. It's great to have found fabulous floors!

Thumbnail of user rominah2
1 review
0 helpful votes
September 10th, 2020

Favorite online store! I love shopping in this online boutique! They have the most beautiful dresses and they are really affordable. Shipping has always been fast for me and your customer service is incredibly nice. I wish they offered free returns, but it hasn't been a problem for me since I found out my correct size.

Thumbnail of user otiliaa1
1 review
15 helpful votes
March 19th, 2020

I am very impressed with everything that has to do with this boutique. From the speed and thoroughness of search filters, product choice / images / descriptions to sale execution focus on consumer efficiency. I'm pretty light when it comes to buying anything online and generally prefer to shop at retail stores, but this website has seriously changed my perception of online shopping. I love that it is a bit dangerous for my wallet

Thumbnail of user edelinar3
1 review
0 helpful votes
October 14th, 2020

I was very excited to get my dresses from this online boutique. They came as expected and they really look great. My friends love this website too. Thanks for the good work

Thumbnail of user annp487
1 review
0 helpful votes
January 12th, 2022
Verified purchase
• Updated review

Overall my experience has been pretty good. 0% the website is a bit confusing to me I believe I've written you about it before that it's confusing when I have ordered something and I come back to a comment that my order is about to expire when I've already ordered it. The products appear to come from California I'm sure they begin in China but there should be a return possibility to California in my opinion.

Once again the fact that in order to return the product it has to be returned to China is unfortunate.

Reason I chose this business:

. The products appear to come from California I’m sure they begin in China but there should be a return possibility to California in my opinion.

Reason I chose this product:

I do not know how I came across your website but I really loved the look of many of your clothes and so I tried it. Unfortunately it takes a very long time to get here and then if it doesn’t fit I have no option to return it unless I want to return it to China.

Service
Quality
Love the clothes!
December 13th, 2021
Verified site experience
• Previous review
I love your stuff…. It is so unique, classy and fun
December 6th, 2021
Verified site experience
• Previous review
Thumbnail of user cirial
1 review
0 helpful votes
August 8th, 2020

Great variety of clothing and excellent customer service! I have not been disappointed so far, a reliable place to buy quality clothes online and very beautiful!

Thumbnail of user armidah
1 review
0 helpful votes
September 24th, 2020

Excellent clothes, of quality and also different. I love the unique style, clothes adapted to our time. Everything I bought feels great, there is no person who does not comment on my outfit. Congratulations on getting your own style, I love this online boutique.

Thumbnail of user michelley402
1 review
2 helpful votes
May 6th, 2021
Verified purchase
• Updated review

Love the selections! Website a little problem understanding registration. It took a long time to get complete order.the shirt I wanted most was good quality but way too small for XL. One shirt the quality was poor. No finished sleeves or bottom. The dress I bought for a wedding is too casual and some flowers look like dye mistakes right in the center of a white area. Returns seem hard to do.

Reason I chose this business:

Liked the variety.

Reason I chose this product:

Nice patterns on material and shoes.

Quality
Love the selections!
April 4th, 2021
Verified site experience
• Previous review

Love the selections! Website a little problem understanding registration and didn't know how to delete extra quantity. So had to reorder from start.

Thumbnail of user pamelaz576
1 review
0 helpful votes
October 4th, 2022
Verified purchase

Love the styles. Would like to see more wool and cotton used. V necks a must for broad shoulders and larger busts. Earthy colours I love.
I was going to return some of the items but postage was over $80.00, so I have kept it all and donated what didn't fit to the opportunity shop.

Service
Quality
Thumbnail of user hilariab
1 review
6 helpful votes
August 18th, 2020

Before this site, I always had problems every time I shop for clothes online. The order was spoiled or the clothes were faulty, but this website is not only cheap, it also has some really nice and good quality items. However, one thing I would say is be patient with the shipping time as it can take quite some time (2-3 weeks for being international). But either way, my package is something I always look forward to and have high expectations.
I will continue to buy from this site! :)

Thumbnail of user estevea3
2 reviews
0 helpful votes
November 10th, 2022
Verified purchase
• Updated review

Your shipping cost is as much as the sweatshirt! With everyone offering free shipping I was surprised to learn that for one sweatshirt, it would cost $ 15.00 to ship! Customer service sent me an email apologizing for the cost and offered me a 20% off coupon on my next purchase. If you order over $ 109 then the shipping is free. They did reach out and try to make the purchase more acceptable which I find is refreshing in today's marketplace.

They contacted me regarding my critical review of their shipping policy and offered me a 20% discount on my "next" purchase assuming that I enjoy the new sweatshirt.

Reason I chose this business:

They are the only ones who had a fleece-lined sweatshirt with the cat on the front. I found the same design on other T-shirts on line which were not fleece-lined and less expensive but I wanted a heavy sweatshirt so I purchased this one.

Service
Quality
Your shipping cost is as much as the sweatshirt!
December 9th, 2022
Verified site experience
• Previous review

* JustFashionNow attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user yvonneh148
1 review
0 helpful votes
September 29th, 2020

This online clothing store is MY favorite. The wide range of clothes keeps me shopping for hours. I love that they also ship almost immediately after payment, which makes receiving my clothes from there so much better. With so many different styles, it's easy to express exactly how you feel about them ;)

Thumbnail of user rachelu121
1 review
0 helpful votes
June 24th, 2022
Verified purchase
• Updated review

Big surprise. For once a company not in the states is sizing for American customers. I ordered way big and didn't need to. The shoes are plenty comfortable and I probably could have ordered my regular size. They are probably vegan. Not really leather. The pants are also huge so I'll use them for pajamas. Satisfactory quality and mostly like the photos. I may order again if the price is right. There's just so many options for getting cute clothes in a week or less, it doesn't make sense to wait nearly a month

Reason I chose this business:

Very cute photos of clothes

Reason I chose this product:

I was hoping the pants were embroidered but the design is bright and pretty colors so it’s okay. The shoes are really cute and I love purple!

Quality
HOPEFULLY THE ITEMS ARE AS CUTE AS THE PHOTOS
May 25th, 2022
Verified site experience
• Previous review
Thumbnail of user zacharyd157
2 reviews
0 helpful votes
May 5th, 2022
Verified purchase
• Updated review

While there are a lot of neat clothes, the sizing was not accurate at all - I ordered 2x and 3 x and on the invoice said US 14 and 16, which is more what they were - even with the dimensions showing they were really small - out of the total order, NONE fit me - but I would have to pay shipping back to China so I choose the extra 15% off option and will give the clothes away.

returns are at our expense - but was offered an extra 15% to keep the clothes, I think it should have been higher as the sizing on your site is TOTALLY MISLEADING!

Reason I chose this business:

Liked some of the clothing design

Reason I chose this product:

I liked the clothing designs

Service
Quality
EASY TO MANEUVER THROUGH SITE
April 2nd, 2022
Verified site experience
• Previous review
Thumbnail of user marthah1328
1 review
0 helpful votes
June 21st, 2023
Verified purchase

Stressful due to I had no idea how much shipping was till the very end, and up at top of page it says 10% extra for new and I have no idea if that would give me a additional saving to the 15% for first time buyer? Or would that 10% wipe out the 15%? Its a bit confusing. Also the size chart made no sense at all to me reding bust size 99? What does that even mean? I could only go off of small medium large! Hope this fits me :) its a lovely dress.
Thank you!

Service
Quality
Thumbnail of user benitar16
1 review
0 helpful votes
October 8th, 2020

I received my coat very quickly. It is well made and looks elegant, the fit is excellent. Thank you!

Thumbnail of user sharona1185
1 review
4 helpful votes
May 17th, 2021
Verified purchase
• Updated review

There are lots of pretty choices, but in reality they don't quite live up to the images, blurry prints, thinner winter items, for cotton blend items it's more polyester with a cotton blend liner. The fit was better this time, so pay attention to the measurements given for a particular item as they vary. I think I will enjoy wearing my items.

I very much appreciated the communication with their service people on whether I received my order. In these times transport is hard to predict and it does take a while to receive one's order.

I appreciated the chat for getting quick answers as well as an email inquiring whether my items arrived.

Reason I chose this business:

Cute clothes

Reason I chose this product:

I like Boho fashions which you had as well as unique choices I wouldn't see around my town.

Service
Quality
Lots of choices
April 10th, 2021
Verified site experience
• Previous review
Thumbnail of user nereaa
1 review
0 helpful votes
August 9th, 2020

I am a regular buyer of this online boutique. The process is really easy to use. The web design was well organized. I didn't have to click to the next page but could keep scrolling down, which made it more convenient for me. I am impressed with the fast delivery, two weeks max, which is fast by my standards.

Thumbnail of user tiarar18
1 review
4 helpful votes
April 10th, 2020

I ordered this dress for my sister's grade party. We were both delighted with the result. She is over 6 feet tall, so we knew we would have trouble getting a ready-to-wear outfit, but the service at this boutique was the end of our problems. It was perfectly adjusted, it arrived well before the estimated delivery time. The dress is top quality and is better than I would expect. I have no hesitation in recommending it.

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From the business

JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124

Company Representative

Thumbnail of user missw50
Miss W.
Typically responds within 2 days

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