• JustFashionNow

JustFashionNow

Ratings On Other Platforms

Trustpilot
3.3 / 5
Better Business Bureau
1.5 / 5
Reviews.io
4.7 / 5

Overview

JustFashionNow has a rating of 4.01 stars from 11,535 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique, and good quality. JustFashionNow ranks 3rd among Women's Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 68.8%
Positive
605
Neutral
96
Negative
179

Instant Feedback

121,955 reviews

348
See all photos

What reviewers want you to know

Positive highlights

  • I have never been disappointed in the products and their customer service is excellent.
  • Thank you for your well organized and friendly shopping experience.

Critical highlights

  • I feel like I was misled and cheated by this company's return policy.
  • Knowing that I was scared to go forward with requesting the return label and decided to cut my losses.
How would you rate JustFashionNow?
Top Positive Review

“Once I got my CC right everything went smoothly”

Margaret L.
3/25/24

Once I got my CC right everything went smoothly. Good styles and good prices. Hopefully will arrive before the end of summer.

Top Critical Review

“BEWARE. SCAM!”

Marilyn P.
6/4/20

Just Fashion Now clothes are cheap inferior synthetic material, bad sizing, poor fit. Descriptions lie when it claims fabric content is cotton. Such poor synthetic quality that these dresses cannot be worn in public. Wasted $125 and had to wait 2 months to receive order. Even the bra was a small, when I ordered a larger size. Obviously, it is Chinese sizing--not US standard. DO NOT WASTE YOUR MONEY! Marilyn P.

Reviews (11,535)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (939) return policy (527) shopping experience (1592) return label (111) credit card (483)
Thumbnail of user janetc46
3 reviews
61 helpful votes
September 4th, 2021
Verified purchase
• Updated review

I checked size charts and read reviews, etc before deciding to purchase. The clothes seemed well made but very thin material. However, the worst part was that nothing fir--it just didn't fit anywhere. Also, it did not fit my daughter or granddaughter. Then I discovered how problematic returns would be so I accepted $10.+ as a settlement.

I found out that returning an order would be filled with delays and problems, especially with customes.

Reason I chose this business:

The site had beautiful clothes advertised.

Reason I chose this product:

The items looked like what I would like to be seen wearing.

Service
Quality
Thumbnail of user missw50
Miss W. – JustFashionNow Rep

Sorry that you are not satisfied with the size.

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.

If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com

I did not travel the shopping site as well as I would...
August 5th, 2021
Verified site experience
• Previous review

I did not travel the shopping site as well as I would have liked to ---I need to learn the site better.

Thumbnail of user cathe35
1 review
1 helpful vote
June 6th, 2022
Verified purchase
• Updated review

Such a beautiful array of clothing to choose from. Very reasonable prices. I'm rapt.
I was rapt until my parcel arrived. The black and white jacket that looked so stylish in the photos was nothing like what I expected. The material is like shower curtain material, and is unwearable. The t shirts are nice, and I am happy with them. However I am not going to buy again, as it is impossible to know if you will be happy with your purchase.

I sent an email, but received no reply, just more ads.

Reason I chose this business:

It looked great. The reality is somewhat disappointing.

Reason I chose this product:

I needed some new clothes.

Service
Quality
Such a beautiful array of clothing to choose from
April 7th, 2022
Verified site experience
• Previous review

Such a beautiful array of clothing to choose from. Very reasonable prices. I'm rapt.

Thumbnail of user miche4
1 review
13 helpful votes
February 26th, 2021

The site wouldn't let me submit a review unless I chose 3 stars, but it is really worth none. Do not waste your money. Sizes run small, fabric is horrible. When you want to return an item, they tell you that you need to pay so it would be easier to just let them give you a 15% discount. If you say no, they will give you a 25% discount on those items. But that is no big deal. The money is still wasted and I wouldn't even give away some of the items I bought.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bettyq607
1 review
0 helpful votes
October 17th, 2023
Verified purchase
• Updated review

I am not so sure of your sizing but I liked what I ordered. Thanks. Two items didn't fit me. I emailed you on your RETURNS email. You said wait 48 hours and you would tell me how to handle returns and be reimbursed for them. Days have past without a reply from you. I was quite disappointed. However, last night I gave them as a gift to a friend who was pleased with them. Because of this I have nothing to return and don't think I will order from you again.

see previous page.

Service
I am not as sure of your sizing but I liked what I...
August 17th, 2023
Verified site experience
• Previous review

I am not as sure of your sizing but I liked what I ordered. Thanks

Thumbnail of user charlottei208
1 review
0 helpful votes
October 19th, 2023
Verified purchase
• Updated review

I am still waiting on a refund and you said i entered incorrect tracking number. That is not correct. According to your system one item is saying the refund is processing but not the other. Considering they were returned in the same parcel that is not possible.
I have been satisfied with quality on about half of my products. Some cottons are very poor qulity and shoes and handbags are disappointing.
Ptrobably wont buy again unless my refund is made promptly.

Did not appreciate you telling me my tracking details for a return were not correct. That was not the case.

Reason I chose this product:

They appeared good on website but reality was a different matter.

Service
Quality
Three significant orders of at least 6 items in each
August 19th, 2023
Verified site experience
• Previous review

Three significant orders of at least 6 items in each. Only have the first one but quality was so good i had confidence to order more. It arrived very quickly so looking forward to my next two orders.Going into summer in
Australia so discounts helped to offset the poor exchange rate for me.

Thumbnail of user rebeccar1006
1 review
0 helpful votes
August 9th, 2021
Verified purchase
• Updated review

Expectation - Hope fabrics good quality, look nice on site, will review on receipt of order of 5 dresses

Minimal cotton content 1% if any, feels like cheap nylon
One dress somewhat different from picture, others okay
Service good, shipping very slow, good contact from company throughout, would not order again

Reason I chose this business:

Dresses looked nice on-line
Prices were affordable

Reason I chose this product:

Liked the style
But materials not what I wanted

Quality
Thumbnail of user affj
aff j. – JustFashionNow Rep

We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
Sorry that you did not have a good shopping experience with us. We hope you could have a better shopping experience and will try our best to improve our products and services.
Please don't hesitate to contact us by email or chat if you have got any question. We stay always at your service.

Hope fabrics good quality, look nice on site, will...
June 10th, 2021
Verified site experience
• Previous review

Hope fabrics good quality, look nice on site, will review on receipt of order

Thumbnail of user isabellap234
1 review
0 helpful votes
September 11th, 2023
Verified purchase
• Updated review

Website is ok, works except when you try to return anything. You never receive the authorization and address to return items, soon it is too late to send back. Will not be ordering from JFN any more.
Shirts/tops are acceptable, but dresses are not sized for anyone with c cup breasts. Bodice lines end at nipple line, not under breast as shown in photos.

no response back to returning items.

Service
Quality
Good website easy to use
July 9th, 2023
Verified site experience
• Previous review

Good website easy to use. Like the diversity in items

Cute clothes, great prices, easy website
March 10th, 2023
Verified site experience
• Previous review
Thumbnail of user margareti356
1 review
5 helpful votes
September 24th, 2021
Verified purchase
• Updated review

Actual shopping experience was fine. I've ordered things from China before and the quality was terrible. Gave them all to charity. Hoping that this experience will be different.

Follow up... I received everything and several things won't work for me. Sizes are erratic, quality of fabric not sure. I'm going to wash everything and see how they all work out. One or 2 items are great, but the others...

If you need to return anything, forget it. You have to return them to China and I don't know what the cost is, so opted to just keep them and donate.

Reason I chose this business:

Items look nice on the site. Of all the 7 things I ordered, 3 do not fit. I'll just keep them and hope I lose enough weight to get into them, or will donate.

Reason I chose this product:

Looked really nice on line.

Quality
Thumbnail of user missw50
Miss W. – JustFashionNow Rep

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will strive to improve the quality of our services and products.

Actual shopping experience was fine
July 26th, 2021
Verified site experience
• Previous review

Actual shopping experience was fine. I've ordered things from China before and the quality was terrible. Gave them all to charity. Hoping that this experience will be different.

Thumbnail of user mariap1608
1 review
3 helpful votes
August 31st, 2021
Verified purchase
• Updated review

Shopping was easy but some information of the merchandise were incorrect or did not agree with the picture (e.g. Color, pattern, etc.), quality and finishing of the products is not great but it's ok for the price.
I ordered several items for my size, some were the right fit, others were too large yet others were too small
It took more than 2 months since I placed the order before the merchandise was delivered

Reason I chose this business:

The wide range of products, colors and styles makes it hard to resist buying them

Reason I chose this product:

Simple, stylish and affordable

Quality
Thumbnail of user missw50
Miss W. – JustFashionNow Rep

Sorry that you are not satisfied with the item(s).

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We commit to providing a better shopping experience to consumers.

Shopping was easy but some information of the merchandise...
May 22nd, 2021
Verified site experience
• Previous review

Shopping was easy but some information of the merchandise were incorrect or did not agree with the picture (e.g. Color, pattern, etc.)

Thumbnail of user patsyc117
2 reviews
0 helpful votes
August 31st, 2023
Verified purchase

These people are crooks! They sell cute looking clothing but when you receive them the fabric is inferior and sizing is not like clothing we have here in the US. Then when you want to return the items you give up that idea even though they advertise "fast and easy returns" because shipping back to them would cost a fortune. So they offer you a percentage refund like 25%. Really rediculous. They tell you to keep the items but you can't wear the items so they are only good for donations. I think companies like this should be banned from selling to people here who fall victim to their cute looking clothes.

Service
Quality
Thumbnail of user andreau165
1 review
0 helpful votes
November 10th, 2022
Verified purchase

Your discounts are hard to understand. Sale items,? Final sale items,? So I added different items just to be able to get free shipping... That didn't work when I added more items so I just discarded that whole order on my phone. I wasn't going to order from you ever again because the last time I tried to return a few things, it cost more for shipping than what the tops cost! I'm giving your store one more chance. I hope all of these tops fit.

Service
Quality
Thumbnail of user carolm2970
1 review
0 helpful votes
February 27th, 2023
Verified purchase

I have tried on a few occasions to use coupons w/o luck. Have one now for 20% off, code TY20 that expires 02/28/2023. Frustrating.

I wasn't happy with my last order as much. Will be returning some items. Or maybe not as postage for returns to China is expensive! I'm finding info on some clothing is incomplete, or different than what I receive. Sizing is hit or miss. And items that look like sweater material online, are not, and that changes the whole look. I really want to love the clothes, but they don't always translate from photo to real life.

Service
Quality
Thumbnail of user gaile63
2 reviews
0 helpful votes
June 3rd, 2022
Verified purchase
• Updated review

My order included two pairs of shoes, and due to the EU measurements both pairs were way too big for me. When I asked to exchange for the correct size I was surprised to find out that there is a 'no exchange' policy for this company; however, more disturbing was finding out that all returns must go to China at the buyer's cost. Instead, the company offered a 15% refund on my shoe purchase ($7.98 out of $53). Given the cost of shipping to China I really had no choice but to take the 15%.

The lack of return information on the site (warehouse is in China, no exchanges) I found the experience and the 15% refund offer so bad I will not use this site again.

Reason I chose this business:

I liked the selections of products offered. Sadly, the return policy will prevent me from ever buying from this company again or recommending it to anyone.

Reason I chose this product:

I liked the variety and styles offered. I was looking for shoes but found other clothing that I liked enough to purchase.

Service
Quality
Large selection with great prices
April 3rd, 2022
Verified site experience
• Previous review
Thumbnail of user jessicav504
1 review
1 helpful vote
June 13th, 2021
Verified purchase
• Updated review

After having to use PayPal which I hadn't had, the order went through and arrived in a fair amount of time, I liked the dress but it was way too small and I couldn't get it past my head! It is marked with my correct size. Then instead of returning it for another size or a refund (minus shipping) I was informed that it would have to be sent back to China and was offered a few dollars to keep it. I would not order anything else from them.

I replied on line and was discouraged from returning it because of the Chinese location and probable costs of shipping, customs, etc. No figures were given and no address. A 15% of dress price was offered which would be less than $3.00. The dress was cheap to begin with.

Reason I chose this business:

It was online and I liked the look of the dress.

Service
Quality
Thumbnail of user affj
aff j. – JustFashionNow Rep

Sorry that your are not satisfied with the items. Our representative has contacted you by email, please check our inbox or spambox. Hope we can find a better solution for this case. We stay always at your service.

Disappointed
May 15th, 2021
Verified purchase
• Previous review

After having to use PayPal which I hadn't had, the order went through and arrived in a fair amount of time, I liked the dress but it was way too small and I couldn't get it past my head! It is marked with my correct size. Then instead of returning it for another size or a refund (minus shipping) I was informed that it would have to be sent back to China and was offered a few dollars to keep it. I would not order anything else from them.

I replied on line and was discouraged from returning it because of the Chinese location and probable costs of shipping, customs, etc. No figures were given and no address. A 15% of dress price was offered which would be less than $3.00. The dress was cheap to begin with.

Reason I chose this business:

It was online and I liked the look of the dress.

Service
Quality
It took way too long to pay with my credit card
May 14th, 2021
Verified site experience
• Previous review

It took way too long to pay with my credit card - in fact it only went through when I switched to Pay Pal and changed the email address I used - which I didn't want to do.

Thumbnail of user lindat2106
1 review
0 helpful votes
January 2nd, 2023
Verified purchase
• Updated review

Shoes were cute, but site didn't mention that they are manufactured in a foreign country, or I never have ordered. These countries don't use the same sizing scale as USA, so these were totally too small. They are going back. Also, delivery was more than 3 weeks, and I think they should again mention that their goods are coming from another country.

Reason I chose this business:

Cute styles.

Reason I chose this product:

Style looked good.

Quality
Very efficient website
November 2nd, 2022
Verified site experience
• Previous review

Very efficient website. Easy to navigate.

Thumbnail of user arianad24
1 review
3 helpful votes
February 18th, 2021

The package arrives very quickly, everything is correct with my order and is as requested. The prices are consistent, they also make discounts worth taking advantage of, and the clothes are really beautiful. You have to think about the size that is requested, the delivery time of the order is the only thing that I would try to improve. Sometimes it is difficult to find the correct size on the Internet, but here I did not have any problems.

Thumbnail of user affj
aff j. – JustFashionNow Rep

It is really nice you love the items. We will do our best to serve our customers better. Have a great day.

Thumbnail of user scottg1523
1 review
5 helpful votes
July 17th, 2022
Verified purchase

I just ordered a item for my GF I didn't realize they won't ship to a PO BOX! Anyway they sent me an email moments after order number was given saying they don't and to respond 7 days or delays. WELL, I have written many emails with corrections on address. They send same emails with URGENT I send them correct address to ship and state ACKNOWLEDGE you received it …… no response after paying expedited. Very irritated! 6/16/22

Tip for consumers:
Check shipping . No PO BOXES

Products used:
Haven’t received yet

Shipping
Thumbnail of user jordanp291
1 review
3 helpful votes
March 9th, 2021

I like to shop on Just Fashion Now, but a lot of their prices are really high. I love just scrolling through and seeing all of their selections of different clothing styles for different styled people. It is very fun I have not officially ordered anything so I cannot really say anything for how everything fits and everything but this is what I would like to order. This business is very helpful to categorize things to see where to look for certain things. I am a very young active girl who loves to go out and hang out with friends and just be unique.

Tip for consumers:
Always be discreet

Products used:
I have not officially bought anything yet but I am planning to.

Service
Value
Thumbnail of user affj
aff j. – JustFashionNow Rep

Thanks for your attention. Please don't hesitate to contact us by email support@justfashionnow.com or chat if you have got any before sales question. We stay always at your service.

Thumbnail of user saraht929
1 review
2 helpful votes
October 11th, 2021
Verified purchase
• Updated review

Very confusing... I received something slightly different, instead long sleeves, the dress has only short sleeves. On another occasion, I received pants made of polyester instead of cotton. Impossible to contact you, I am going to give those polyester pans to salvation Roy.
Very please with one of the dresses I obtained a few weeks ago. I would fate your services as 50%.
J. V.

Quality
Thumbnail of user missw50
Miss W. – JustFashionNow Rep

Sorry that you are not satisfied with the item(s).

Could you please send us some photos for the received items to check?

Your claim/complaint/feedback is very important to us and to our designers.

We will do our best to address your concerns and serve your fashion needs.

Dress
September 23rd, 2021
Verified purchase
• Previous review

Very confusing the to first time, better the second. Thanks

Could not return the dress which was small over my breasts so I still have it...actually I have 2 which I cannot wear

Reason I chose this business:

I like your dresses

Reason I chose this product:

I like them

Service
Quality
Very confusing
June 1st, 2021
Verified site experience
• Previous review
Thumbnail of user karenq377
1 review
1 helpful vote
August 22nd, 2021
Verified purchase
• Updated review

Problems placing the order. Tried three times before it went through. Nice looking tops, but I may not return since ordering experience is poor.

Reason I chose this business:

Had a look when ad popped up.

Reason I chose this product:

Lovely fabric designs.

Quality
Thumbnail of user missw50
Miss W. – JustFashionNow Rep

Thank you for your feedback and sorry for the inconvenience.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

We commit to providing a better shopping experience to consumers.

If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com

Problems placing the order
July 23rd, 2021
Verified site experience
• Previous review

Problems placing the order. Tried three times before it went through. Nice looking tops, but I may not return since ordering experience is poor.

Thumbnail of user karenn824
1 review
3 helpful votes
September 7th, 2021
Verified purchase
• Updated review

Not all things are as they seem. I very much dislike fabric that is susceptible to static cling. MOST of these items are, "cotton blend" but it feels more like a nylon. The fabric swishes when you move, it clings, and I'm sorry, but I don't like it. Having said all that, the "cotton" items are really comfortable and fashionable, just check the material before you buy. I LOVE the shoes I bought and the belt is great too.

I was given the option of returning items or taking a PARTIAL refund. I spent over $100 and my refund was around 10%.

Reason I chose this business:

I was drawn in by the pictures of the items they sell.

Reason I chose this product:

Cute, fashionable, pretty things.

Service
Quality
Thumbnail of user missw50
Miss W. – JustFashionNow Rep

Sorry that you are not satisfied with the item(s).

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.

If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com

I love the clothes, I just need to get them all now...
July 7th, 2021
Verified site experience
• Previous review

I love the clothes, I just need to get them all now and try them out. :)

Thumbnail of user francesb623
1 review
0 helpful votes
June 8th, 2023
Verified purchase
• Updated review

Products- mostly made for tall people with very long sleeves, which need to be adjusted and this is an extra cost. There is nothing for "petite" people, never mind pants, except some tops with short sleeves.
Services- some products is shown and it looks like is not in stock. I am still waiting for my one top with dots on it, ordered on 04/04/23. The shorts, which were sent to me just recently, are not the one I have ordered; very disappointed. And your returns are costly and not easy.

I contacted your customer service on 05/05/23 about two unshipped items, but so far no answer. I received one item - shorts, which are not the one I have ordered. I am still waiting for one of my tops. Very disappointed.

Reason I chose this business:

Wanted to try shopping.

Reason I chose this product:

The pictures of product are well done, so one want to try.

Service
Quality
Many products and good prices
April 4th, 2023
Verified site experience
• Previous review
Nice products
November 16th, 2022
Verified purchase
• Previous review

Very nice site, lot to choose from; will save it and shop again; thank you.
Hildegarde

Service
Quality
Thumbnail of user joellenh3
4 reviews
1 helpful vote
August 8th, 2022
Verified purchase
• Updated review

I'm worried about returning things. Is it difficult to do so, if needed? Love your fashions, though the sizing is not spot on.

Reason I chose this business:

Cute fashions.

Quality
I'm worried about returning things
June 9th, 2022
Verified site experience
• Previous review

I'm worried about returning things. Is it difficult to do so, if needed? Love your fashions.

Thumbnail of user dorothye277
2 reviews
0 helpful votes
September 2nd, 2022
Verified purchase
• Updated review

I did recieve my 3 pieces and none of which fit properly but don't know how to send them back!
Shopping was OK Shipping is out rages! That makes me not want to shop at this App.

Reason I chose this business:

Everything is beautiful but one has to be a size 8-10

Quality
Shopping was OK Shipping is out rages!
July 4th, 2022
Verified site experience
• Previous review

Shopping was OK Shipping is out rages! That makes me not want to shop at this App.

Thumbnail of user nancyz472
1 review
2 helpful votes
September 29th, 2021
Verified purchase
• Updated review

I wear a size medium so that what I ordered in the 5 items I bought. Each items was the size of an XL! So I wanted to return them. I have had awful experiences with overseas companies…. They never return your
Money! So this time I took the meager 15% they offered and gave $120.00 worth of clothes to Goodwill! I would never suggest this ( or actually any) overseas company. Hard lesson learned!

They offered me 15% refund which I took only because I have had issues with overseas companies before with items I have sent back and never received any refund or exchange so begrudgingly accepted a very small refund but will never buy from
Them again!

Reason I chose this business:

Saw their ads on Facebook.

Reason I chose this product:

They looked cute and comfortable

Service
Quality
Thumbnail of user missw50
Miss W. – JustFashionNow Rep

Sorry that you are not satisfied with the item(s).

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We commit to providing a better shopping experience to consumers.

It said $5.00 discount for using my credit card...
July 31st, 2021
Verified site experience
• Previous review

It said $5.00 discount for using my credit card... but it never was taken off my bill.

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From the business

JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124

Company Representative

Thumbnail of user missw50
Miss W.
Typically responds within 2 days

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