• JustFashionNow

JustFashionNow

Ratings On Other Platforms

Trustpilot
3.3 / 5
Better Business Bureau
1.5 / 5
Reviews.io
4.7 / 5

Overview

JustFashionNow has a rating of 3.56 stars from 11,515 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique, and good quality. JustFashionNow ranks 5th among Women's Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 68.2%
Positive
691
Neutral
108
Negative
214

Instant Feedback

348
See all photos

What reviewers want you to know

Positive highlights

  • I have never been disappointed in the products and their customer service is excellent.
  • Thank you for your well organized and friendly shopping experience.

Critical highlights

  • I feel like I was misled and cheated by this company's return policy.
  • Knowing that I was scared to go forward with requesting the return label and decided to cut my losses.
How would you rate JustFashionNow?
Top Positive Review

“Once I got my CC right everything went smoothly”

Margaret L.
3/25/24

Once I got my CC right everything went smoothly. Good styles and good prices. Hopefully will arrive before the end of summer.

Top Critical Review

“BEWARE. SCAM!”

Marilyn P.
6/4/20

Just Fashion Now clothes are cheap inferior synthetic material, bad sizing, poor fit. Descriptions lie when it claims fabric content is cotton. Such poor synthetic quality that these dresses cannot be worn in public. Wasted $125 and had to wait 2 months to receive order. Even the bra was a small, when I ordered a larger size. Obviously, it is Chinese sizing--not US standard. DO NOT WASTE YOUR MONEY! Marilyn P.

Reviews (11,515)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (939) return policy (527) shopping experience (1589) return label (111) credit card (483)
Thumbnail of user adenay1
1 review
83 helpful votes
September 3rd, 2020

Amazing website even for a person with chronic anxiety like me. My sister also bought here without problems, she loved it, she has amazing clothes and there is a better chance that it will fit me (I am SMALL, but my hips are a bit bigger), usually almost nothing fits me. I was surprised by the free shipping offers. Overall this was the best online shopping experience you could ask for. I would recommend this site to anyone :)

Thumbnail of user ediliah
1 review
0 helpful votes
September 27th, 2020

Very happy and satisfied with this website. Very good material of my dress, I had no problem with the sizes. What you have to do is be guided by the indications of measurements according to size. The design is very beautiful. Surprisingly, the day arrived that indicated it would arrive. A success without a doubt, it is already my favorite online store!

Thumbnail of user donnat1828
1 review
0 helpful votes
September 18th, 2022
Verified purchase
• Updated review

Nice looking top and earrings, seems well constructed. Haven't worn them yet as it is not yet Halloween season.

Reason I chose this business:

Reasonable prices

Quality
Pretty things!
August 19th, 2022
Verified site experience
• Previous review

Pretty things! I can say more once i recieve the items & take a look at the workmamship!

Thumbnail of user willx99
2 reviews
1 helpful vote
August 22nd, 2023
Verified purchase

I really appreciate you getting clothes items out quickly. It is refreshing to see that there are hard workers who take pride in their work. Your descriptions of each item, sizes, etc. are excellent. When an item is unavailable you let me know. I think I might have one more coming in, but I will have to look. I am very pleased with your tops, etc. Wonderful colors! Thank you!

Nancy S.

Thumbnail of user genovevac3
1 review
0 helpful votes
August 31st, 2020

I always go to this website to buy clothes that are in fashion! Super convenient price and great service. I never found any problem. Very happy customer!

Thumbnail of user bobs1883
1 review
5 helpful votes
July 29th, 2022
Verified purchase

My wife ordered a summer dress. Took 3+ weeks to arrive. Didn't realize that it was coming from China. Quality seemed OK, but too small. Just be aware that you're on the hook for return shipping and, and yes, it's going back to China. So, if your looking for a refund on a $30-$40 item, the return cost will nearly equal the item's cost. The seller knows this. Their solution is a 15% refund instead of a return. So she gets a dress that she can't wear and I get $5 back. Not my idea of a good retailer. So, it looks like this one is going to the local thrift shop. My advice is to avoid Facebook ads and stick to Amazon.

Thumbnail of user janetc46
3 reviews
61 helpful votes
September 4th, 2021
Verified purchase
• Updated review

I checked size charts and read reviews, etc before deciding to purchase. The clothes seemed well made but very thin material. However, the worst part was that nothing fir--it just didn't fit anywhere. Also, it did not fit my daughter or granddaughter. Then I discovered how problematic returns would be so I accepted $10.+ as a settlement.

I found out that returning an order would be filled with delays and problems, especially with customes.

Reason I chose this business:

The site had beautiful clothes advertised.

Reason I chose this product:

The items looked like what I would like to be seen wearing.

Service
Quality
Thumbnail of user missw50
Miss W. – JustFashionNow Rep

Sorry that you are not satisfied with the size.

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.

If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com

I did not travel the shopping site as well as I would...
August 5th, 2021
Verified site experience
• Previous review

I did not travel the shopping site as well as I would have liked to ---I need to learn the site better.

Thumbnail of user janets1827
1 review
0 helpful votes
May 11th, 2022
Verified purchase
• Updated review

Like your products and style of clothing.
Would like two tops to be shipped together under the one cost. Thankyou.
Tops were delivered same day., before expected delivery date. A nice surprise.

Reason I chose this business:

I love looking at your clothing sites.
Clothing is different, practical for me
And really nice. Young and fashionable dressing even for me at (68.)

Reason I chose this product:

Overall - I really like the appearance of the tops.

Quality
Like your products and style of clothing
April 11th, 2022
Verified site experience
• Previous review

Like your products and style of clothing.
Would like two tops to be shipped together under the one cost. Thankyou.

Like your products
April 11th, 2022
Verified site experience
• Previous review
Thumbnail of user daniellec393
1 review
21 helpful votes
November 8th, 2020

Excellent! This boutique online has a wide range of clothing, shoes, bags, jewelry, etc. for all needs. All the things I wanted but couldn't find anywhere else, I've found them here. The prices are very reasonable and with frequent discounts it makes everything quite cheap. The quality is always high quality and there is also free shipping! I love how the website is so easy to use and the layout is perfect and easy for when you want additional information.

Thumbnail of user marilynp172
1 review
0 helpful votes
June 4th, 2020

Just Fashion Now clothes are cheap inferior synthetic material, bad sizing, poor fit. Descriptions lie when it claims fabric content is cotton. Such poor synthetic quality that these dresses cannot be worn in public. Wasted $125 and had to wait 2 months to receive order. Even the bra was a small, when I ordered a larger size. Obviously, it is Chinese sizing--not US standard. DO NOT WASTE YOUR MONEY!
Marilyn P.

Thumbnail of user justfashionn
Justfashion N. – JustFashionNow Rep

Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.

Thumbnail of user lilienv
1 review
2 helpful votes
November 18th, 2020

I was able to easily buy clothes on the internet here. I loved your service. Very fast and professional. They deliver it to me in 2 weeks. Will definitely order again for sure.

Thumbnail of user rachelj618
1 review
0 helpful votes
August 9th, 2023
Verified purchase
• Updated review

Would like to see more tops and dresses with higher collars and longer sleeves for older women who don't want to dress like grannies but have loose skin "issues" --can't alter that without cosmetic surgery money I don't have! Returning clothing items because they are too big. Returning shoes because they are poor quality. Hope there are no return issues.

Still waiting to see if I get my refund for the items I returned. Find it unfair your site doesn't pay for return shipping. It cost me $40.00- more than I paid for individual items in my order.

Reason I chose this business:

Saw a "splashy" dress that caught my eye.

Reason I chose this product:

Liked the look of them on line.

Service
Quality
Thumbnail of user missw50
Miss W. – JustFashionNow Rep

Dear Customer,

Thank you for your feedback regarding our product offerings. We appreciate your input and will take it into consideration as we continue to expand our line. We understand the need for clothing options that are flattering and comfortable for you, and we will do our best to ensure that we offer a variety of styles that meet those needs.

Regarding your returns, we apologize for any inconvenience caused by items being too big or of poor quality. We strive to provide high-quality products, but we understand that sometimes issues may did not meet your expectations.

We responded to the email about the return application on time on July 6. If you have sent it, please kindly provide us with the return order number and delivery company, and we will continue to follow up and handle it for you as soon as possible.

Unfortunately, we do not cover the cost of return shipping, as stated in our return policy. We understand that return shipping may be costly and regret any frustration this may have caused.

Thank you again for your feedback and for shopping with us. We will strive to improve our products and services to better meet the needs of our customers. Hope to continue serving you in the future.

If you have any further questions or concerns, please do not hesitate to reach out to us via support@justfashionnow.com. We value your feedback.

Best regard,
Kary
JUSTFASHIONNOW

Would like to see more tops and dresses with higher...
June 9th, 2023
Verified site experience
• Previous review

Would like to see more tops and dresses with higher collars and longer sleeves for older women who don't want to dress like grannies but have loose skin "issues" --can't alter that without cosmetic surgery money I don't have! Love your website. Hope there are no return issues if needed. Thanks!

Thumbnail of user hecubaj
1 review
0 helpful votes
October 17th, 2020

I love using this online boutique for all kinds of events and just cute everyday pieces. Sometimes it is difficult to know how things will fit together, but it is very easy to return things when necessary! I have several really cool dresses from here that I love to wear!

Thumbnail of user llumc1
1 review
2 helpful votes
November 10th, 2020

Previously I wrote a review on this website in which I was worried if I would receive my order or not. My order has arrived and the material, skirts and quality are excellent. I love 5 out of 6 of them and the one I don't like has made plans to send me a refund. Sizes are small so be sure to order 2 sizes up. Other than that, I really enjoyed my shopping at this online boutique!

Thumbnail of user anne340
1 review
0 helpful votes
August 3rd, 2022
Verified purchase
• Updated review

I was hesitant about ordering at first. I expected super long ship times and poor quality merchandise. I was very pleasantly surprised that it only took a couple of weeks to recieve my order and everything (so far) appears to be well made. I will be ordering again. I WOULD like to see more CUTE styles in larger plus (US) sized clothing options. Plus size clothing doesn't need to look like circus tents. Big girls like to look and feel pretty too!

Reason I chose this business:

Product selection and price.

Reason I chose this product:

I fell in love with the printed sneakers! The eternity cross necklace is for a friend

Quality
Would like to see some larger plus sized clothing options
July 4th, 2022
Verified site experience
• Previous review
Thumbnail of user graces569
1 review
0 helpful votes
December 9th, 2022
Verified purchase
• Updated review

I love my Cat Fleece Sweatshirt and Pants. They were shipped promptly, packaged well, and fit perfectly. Thank you.

Reason I chose this business:

Excellent quality.

Reason I chose this product:

Cute Outfit. I love cats.

Quality
Shipping charges are excessive
December 9th, 2022
Verified site experience
• Previous review

Shipping charges are excessive. I thought it was Free Shipping on first order!

* JustFashionNow attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user bellas67
1 review
0 helpful votes
August 27th, 2020

I love this website. I had previously bought them for my brother's wedding before the pandemic and the dress was beautiful and perfect for the wedding. This time I bought a plus size shirt for another family wedding and was really impressed with how quickly it came. It is also beautiful and it fits me well. A little warning though, it's more of a purple pattern than dark blue, still it looks good and I'm happy. Some tips when shopping online to avoid disappointment: always add a size to your usual size, then the clothes will fit you well.

Thumbnail of user nellj3
1 review
46 helpful votes
February 9th, 2020

An advantage over the website is that it can filter by body type (for example, without waist, small, full figure), color, occasion, personality, etc. They also feature fully stylized outfits (for example, top, skirt, shoes, accessories) that give a little inspiration. Even if you don't buy the full outfit, you might see a cute top with a pair of shorts similar to the ones you already have and think "Oooh, that looks good!". I love!

Thumbnail of user vianeye4
1 review
8 helpful votes
June 27th, 2020

I bought 2 satin miniskirts and a shiny top! He had so many compliments! Glamorous, beautiful and dazzling! Perfect outfit for parties! It fits very well and excellent prices for the product! This boutique published it very fast and I had it in two weeks! The website is super easy to use and they always send emails that update it on their purchases and what I love! Great service! Good product!

Thumbnail of user wandah254
2 reviews
0 helpful votes
November 27th, 2023
Verified purchase
• Updated review

Would like to look at more items on 1 page instead of flipping through. 10 - 15.
I get WAY too many emails in a day, for this reason I am not ordering anymore.
Product seemed fine although material is thin. Love the styles

Asked about getting less emails, they said it can’t be changed.

Reason I chose this business:

Just thought I’d try.

Reason I chose this product:

I’ve been looking at your items for several months & finally decided to try them

Service
Quality
Would like to look at more items on 1 page instead...
November 4th, 2023
Verified site experience
• Previous review

Would like to look at more items on 1 page instead of flipping through. 10 - 15

Reason I chose this product:

I’ve been looking at your items for several months & finally decided to try them

Thumbnail of user gloriat439
1 review
0 helpful votes
March 31st, 2023
Verified purchase

Hopefully when I receive both orders I will be happy with everything and would shop again here. Thank you

Service
Quality
Thumbnail of user sofiag42
1 review
0 helpful votes
October 4th, 2020

While doing some internet shopping late at night, I was very grateful that my question was answered in a matter of minutes by a lovely lady from this online boutique who was so helpful. I was able to complete my purchase that night instead of waiting until the next day! Unbeatable customer service. Can't wait for my dress to arrive :)

Thumbnail of user katherinai1
1 review
0 helpful votes
June 10th, 2021

Very happy with my purchase on this website, the long dress I ordered fits perfectly in its place and gives me a soft silhouette. Ideal for every day or a special occasion.

Thumbnail of user acaciaw2
1 review
16 helpful votes
July 4th, 2020

These blouses are perfect for me. I bought both black and pink in the '2 for $ 60' offer, which is a good deal. High quality material, thicker than expected, ideal for offices that have the air conditioning on all the time. I could have bought the XS since the cardigan is a bit loose, however wearing the S with bras is good because there is a little more room in the arms. I highly recommend it for a basic item that doesn't break the bank.

Thumbnail of user ralphi69
2 reviews
1 helpful vote
June 15th, 2023
Verified purchase
• Updated review

I simply loved working and Buying from JustFashion Now. The crew were so easy to help me get my items. Not anymore.
I had, a head on, an Auto accident from a drunk driver; and "JFN " has given me my self confidence back. Now. I look fantastic, wheelchair and all.
NOW that has all changed. They have charged me twice for items, sent things I did not order, sent poorly sewen clothes. It is a Hugh mess. I asked them to call me so we could strengthen things out. They have not. BIG MESS

I contacted them on many item, many times, on many occasions There was none.... No communication from them.... On many occasions....

Reason I chose this business:

I did like. Not now.

Reason I chose this product:

I did like. Not now. This won't get posted I know it. But maybe they will see it

Service
Quality
Thumbnail of user missw50
Miss W. – JustFashionNow Rep

Dear Customer,

We apologize for any confusion or inconvenience caused.

Please note each order is individual, if you ordered items twice in separate orders. Then, two shipping fees will be charged. Hope for your understand.

Sorry,We do not support telephone service currently. But we will consider this in the near future to meet the needs of customers.

Please be assured that we take such incidents seriously and will investigate the matter thoroughly. To assist us in resolving this issue about received item you did not order & item poorly sewen promptly, we kindly request that you contact us via email at support@justfashionnow.com

We would like to inform you that you may reach out to us either through live chat or email. Both methods of contact are valid and provide efficient communication channels for our customers. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.

Best regard,
JUSTFASHIONNOW

I have 2 orders with JFN and each are over the 109.00...
May 17th, 2023
Verified site experience
• Previous review

I have 2 orders with JFN and each are over the 109.00 for free shipping. I was charged 35.49?$$ for the first order and 35.49.?$$ for the other. What's up?
I love their clothes (they are I can afford) fit is awesome and I get so many wonderful compliments. I hand all their info to my other over 80 friends.

I simply love working and Buying from JustFashion Now
April 11th, 2023
Verified site experience
• Previous review

I simply love working and Buying from JustFashion Now. The crew are so easy to help me get my items. I had, a head on, an Auto accident from a drunk driver; and "JFN " has given me my self confidence back. Now. I look fantastic, wheelchair and all.

I am so REALLY Excited to have found your company
June 5th, 2022
Verified site experience
• Previous review

I am so REALLY Excited to have found your company. I can't wait ‼‼‼. This is a Happy time for me. I had placed an order it came just in time for my Great Grandson's first baseball game... I wore everything and received so many compliments I now have to keep this up. I am glad you have an on line as with Covid Still out there, it makes me fell safer. THANKS! Goooooooo just fashion now your 80 year old new FRIEND.

Love looking GREAT at any age...
May 18th, 2022
Verified site experience
• Previous review

Love looking GREAT at any age... 88... Thanks for the opportunity. Lot of fun things to choose from.
I am a fine catch now.

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From the business

JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124

Company Representative

Thumbnail of user missw50
Miss W.
Typically responds within 2 days

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