JustFab has a rating of 3.47 stars from 8,250 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, timely manner, and fast delivery. JustFab ranks 5th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I am so happy with my purchases from this company! I love that there's always new inventory to keep up with trends; I work in a boutique so being up to date on styles is very important to me! It also helps that the prices are very affordable! I just bought these tan mule clogs recently and I've been receiving compliments left and right on them! I highly recommend this company if you're considering signing up for any sort of online retail membership!
Prices increasing as quality decreases makes it not really worth buying anything. Tried to use my credits up to cancel, then got charged a credit for the month anyway. Can't cancel with credit balance.
I am so happy with my purchases from this company! I love that there's always new inventory to keep up with trends; I work in a boutique so being up to date on styles is very important to me! It also helps that the prices are very affordable! I just bought these tan mule clogs recently and I've been receiving compliments left and right on them! I highly recommend this company if you're considering signing up for any sort of online retail membership!
My first review after ordering many times. Shipments arrive in good amount of time. This item is a nice material. True to size.
Hello Latrice,
We're glad you’re enjoying our products and delivery timeframe! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Everything is so cute and it fits so nicely. The package got to me in a fast time frame.
Hello Elizabeth,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I have always been please with my purchases. Yes, there are times when things aren't what they should be. But it very rarely happens and when it does, customer service is always ready and willing to step up and resolve any issues that I have had. Returns are free, and easy. I have been a member for years now. I wish they would bring back a few of the styles, You can't find them anywhere else. I have hundreds of shoes! 99.9%of them came from JUSTFAB!
Hello Geriann,
Awesome! Thanks for writing a review! JustFab promises to provide high-quality and affordable products for you as well as an outstanding member service experience. Have a great day!
Best,
Nelle
Ordered was received way sooner than expected and went beyond my expectations! The boots I bought were so cute! True to size & I'm beyond obsessed! Definitely will be purchasing much more shoes from them <33
Hello Vanessa,
What an amazing review! Thank you for sharing your feedback about the shipping and the merchandise. We'll do our best to keep the ball rolling. Have a wonderful day!
Best,
Bonnie
I've been ordering clothes here for a long time and had only the best online experience so far. Her clothes always fit her well, the material is of good quality and she is very chic and fashionable. Everyone asks me where I buy my clothes. SheIn is my first choice when I want to go shopping on the internet. Customer service and delivery are fantastic too! I highly recommend this online store.
Hello Олежа,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Shopping with you guys is enjoyable, there's so many beautiful items and very happy with the ones I purchased.
Hello Priscila,
We're glad that you are loving your purchase! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
I started shopping at ShoeDazzle.com at first, then was turned on to JustFab. Such great quality, I'm still wearing boots I bought the first time I ordered. The clothes fit like they were made for me, and I can't get a good fit off the rack, so another reason to not shop elsewhere. I didn't have to spend that much to become a Diamond VIP Elite member, and it's the discounts that make it so I can't afford to leave things there! At holiday time I give quality gifts from JustFab because my membership makes it affordable.
Hello Sandy,
What an awesome review! We are grateful to hear your honest feedback about our merchandise, promotions and the VIP membership. Members like you always inspire us to do our best. And so, it becomes our prime duty to keep our members satisfied. Thank you, and we value you!
Best,
Bonnie
As someone who is AMAB and gender fluid, this site has given me a great headstart to embracing some of my more feminine aspects. My first purchase was made at an impulse after dreaming about a woman sporting some cute high heels and thinking "Man, I just gotta have a pair like that!". And now, here we are. Their lineup of shoes and clothes are incredible and has spoken to me in a way that I don't think any other site could. Easily one of the best decisions I've ever made.
Hello Jay,
Wow! We're delighted to know that you had a great experience with us! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day.
Best,
Nelle
It's easy to check out hopefully the fit right. I have received them and I'm impressed by the material but it just didn't do anything to my body that made me feel they were worth the amount charged. They're still super cute and comfy. But they're something I could spend ten bucks on at a different store or site.
Hello Valeriya,
We're glad you’re enjoying our products! Your feedback about our pricing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Used my credit to get a dress and bag. I received them fast and they are just as advertised.
Hello Bridget,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
I was very impressed and satisfied with the speedy delivery of my recent purchase. Love all my items.
Thank you!
Hello Joanie,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
As a long-time customer, I've been consistently impressed with JustFab's shoe collection. Not only are the designs original and beautiful, but they also provide exceptional comfort. Whenever I wear my JustFab shoes, I receive numerous compliments. Thank you for making my feet look amazing!
Hello Joane,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I am very impressed with my purchase as a VIP customer. I ordered over $1,000 worth of items and I only paid less than $100. Though the purchase was done late November 2021 when there was a huge delays due to the flood in Vancouver, I was pleasantly surprised, as all my shipment was delivered by 1st week in December. I am very happy with the leather jackets, trousers, boot, sandals, shoes and other clothing. Thank you so much JustFab.
Hello Natallie,
We are happy to know that you are satisfied with your purchase! It is members like you that help keep our lights on, and we couldn't be more grateful. Stay fabulous!
Best,
Renz
I have purchased several pairs of footwear from Just Fab; boots, booties, heels, sneakers, and I LOVE every pair! From low platform sneakers to 4.5" heeled boots...I look forward to wearing them every chance I get. Most women typically pick footwear based on outfit, but I love my JustFab footwear so much I plan my outfits around my footwear! And compliments abound when I go out!
Hello Paula,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
LOVE my new caramel-colored ballet flats. They are a CLASSIC …. And cute!
Highly recommended for a good look.
Hello Lois,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for customers like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
Good customer service with great price and style plus so many different designs and colour choice is also amazing
Hello Navdeep,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I love JustFab!
Love their Shoes, Sales, and availability to make exchanges, Returns.
Customer Service is always the best to help you with your account, orders, etc.
Hello Claudia,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love JustFab! I get most of my shoes from here. The shipping is always timely and arrives well. Most shoes are either true to size or the reviews and comments from people give a precise sizing, which helps me always get the right size for myself. I love the styles and sometimes I wish I bought a second pair of my favorites because some shoes to sell out. I have never been disappointed or let down by JustFab and plan to continue to purchase from them.
Hello Alejandra,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Great quality! Love them & Will Order again from just fab! True to its size! I would recommend it to anyone & they also have kids shoes too!
Hello Adriana,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I've purchased lots of shoes from JustFab. The price and product ratio is totally amazing. Please adding more popular-asian styles, so that I would love to continue purchasing.
Hello Angel,
Wonderful! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Long-time member & never disappointed in the quality or service. Products are fresh & price point affordable. Always satisfied with my justfab experience!
Hello Terri,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Since I've been with Justfab I have had excellent service. My orders always come in a fast timely manner.
Hello Susan,
Thanks for sharing a positive review of our services! We are truly grateful to you for choosing and doing business with us! Hope to hear more from you in the future!
Best,
Mary
The membership is so worth it! I get the best deals from just fab. Plus, you can skip the month very easily and returns are easy as well. I haven't had to speak with customer service very many times, but when I have they are quick to answer and very helpful. The only thing I will say is that I use Just Fab primarily for buying boots. I've found that I don't like their tennis shoes and flats as much, but their boots are very cute and quality! I'm very satisfied with my membership.
Hello Madisson,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in JustFab! Hope to hear more from you in the future!
Best,
Lia
It is great to be able to order shoes that I know will fit. I have a hard time finding my big size in stores. I've recently ordered 3 very different pairs of boots and they all fit! It's not hard to skip the month when I don't need anything. I really enjoy this site.
Hello Laura,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Chloe,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth