JustFab has a rating of 3.46 stars from 8,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, timely manner, and fast delivery. JustFab ranks 5th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I am so happy with my purchases from this company! I love that there's always new inventory to keep up with trends; I work in a boutique so being up to date on styles is very important to me! It also helps that the prices are very affordable! I just bought these tan mule clogs recently and I've been receiving compliments left and right on them! I highly recommend this company if you're considering signing up for any sort of online retail membership!
The item is fine, but the choices for plus sizes is pathetic. If I didn't have credits I still need to use, I would have unsubscribed. Now I have credits, but can't find anything that fits. And I have not received my email for this month, so that I can skip it, so I imagine that I'm going to be charged again. I was very happy with this program for a long time, but not any more.
Bought 2 pairs of jenala wedges — 1 ivory & 1 black… the black pair were brand new with packing materials, but the ivory pair were clearly worn before & thrown in a box with no packing materials. I could tell from the difference in the fit. I'm a true 8.5, ordered an 8 based off reviews but wish I bought my usual size. My skinny, narrow feet (I had to wear special shoes growing up bc my foot would slip out of any slip on) fit just fine in the toe box — no complaints there. Canvas WILL stretch so I'm hoping these fit perfectly after a few days of wearing them around the house.
Heel heights says 4.72, but it doesn't feel like that at all, more like a comfy 4 inch heel. I was shocked at how comfortable they were (again, the reviews were misleading) but if I was wearing them out for several hours, I would probably put a ball of foot pad under my foot.
Very happy with black shoes, not happy I got a used ivory pair.
I found the most Amazing pair of fall boots that I had to have. On top of the other two gladiator heels and some nude pumps. Unfortunately the other two didn't fit so they are a little on the small side. So size up if you're interested in those. Or maybe I just have a wide foot. Lol however returns are fairly easy and hassle-free so it's no biggie.
Hello Brenda,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Justfab/shoedazzle (they're really the same company) is great overall. When they have sales, it's totally worth it. Cute and fun shoes. Sometimes the quality can be better, but if you're getting the super sale price, who can complain? Most of my shoe closet is from their inventory! Great customer service as well!
Hello Mariya,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
I really like the products even though often the things I like sell out in my size very quickly. They have a great return policy which is great for online ordering. The only issue I think could be better is I never get reminder emails that I need to make a purchase, I get one after my credit goes thru. I'm very busy and can never remember what day I need to make a purchase by so I almost always miss the deadline.
Hello Jennie,
Thank you for writing a review! Glad to hear that you like the products we have on our website! Apologies for any inconvenience. Our Member Services team will get in touch within 48 hours for further assistance.
Best,
Nelle
I wish there would have been a bigger selection of shoes in my size. Some were ugly but overall cute.
Hello Toni,
Thank you for sharing your experience with the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
JustFab is very good and has amazing deals and products! I just wish the skip the month option was longer than the first week and I would give a 5 star if my product exchange came faster. But overall great store with amazing shoe selection.
Hello Anna,
Thank you for your purchase. For assistance with the skip the month, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I really like JustFab. It's an easy to use and search website, clothes are great and at first I got some really amazing deals. They also have good customer service. However, my main complaint is that as a member you don't get to take advantage of the sales and deals! I pay $40/mo and it becomes a credit--credits then are applied (subtracted) according to dollar value for only the full price. So, if you want the good deals, don't become a member. (In addition if you return something they charge you for S&H).
Hello Robin,
Thank you for bringing this to our attention! We are very sorry to hear that you are disappointed with our credit usage policy works. Your feedback is important, so our Member Services team will email you shortly for further assistance.
Best Regards,
Nelle
The clothes are amazing as always. I got a massive deal thanks to some credits, which is always nice to have. The downside is that I kept getting inaccurate delivery times from the tracking numbers. At first it would say *delivering today* and it would then say *arriving on Friday* when Friday has passed. Please fix your deliveries.
Hello Wynn,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
These shoes are amazing. So comfy and fit perfect. Ordered them on a Saturday and didn't receive them for almost 2 weeks tho
Hello Brandi,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
So far great experience, but the fact that I can't edit one of my reviews is absurd. So it's potentially causing disinformation when people are trying to read reviews for guidance on sizes.
Hello Rachael,
Thank you for your feedback on our service. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.
Best,
Clark
The product was great. However it seems that based on the style you have to order one Size up
Hello Tanesha,
Thank you for your honest review. We appreciate the feedback you shared regarding the sizes of the items we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I like them, fit almost perfectly. They are really comfortable. I probably order a second pair
Hello Jessica,
We're glad you’re enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
The boots themselves are very cute. I'd hoped the wide heel wedge and the more squared toe area would be less uncomfortable than other heeled boots but no such luck. The box it came in was damaged but luckily the boots seemed unharmed. Overall the price was right for what I received.
Hello Angel,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I love the shoes and perks that are offered to me. I will be extra happy if when my shoes are on sale, I still have a portion of the $39.99 left after purchasing the shoes. However, the entire price is abstracted, therefore I am not enjoying the sales. I would like to see a better shoe selection. Otherwise I am very happy.
Hello Barbara,
Thank you for taking the time to leave a review. Your feedback about credit usage is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I love every pair of shoes and article of clothing I've purchased. They are very trendy and fair prices. Customer Service is outstanding. My only criticism is their shipping partner Pitney Bowes sucks. They take literally about 2 weeks for shipment to arrive. I have waited up to 1 month for a package to arrive which was not in back order.
I really enjoyed the styling of the shoes but the sizing seems not consistent. I got Illona Combat Boot
In Bone and Sofia Lace-Up Heeled Oxford in Black Caviar. I got them both in size 6, but only the boots fit properly and the Oxfords were too small/tight. I ended up exchanging the Oxfords. As for the exchange process, there was a glitch on the website and so I had to request a return label through Facebook Messenger. Other than that, the Oxfords fit well now but they have started to crease. As for the boots, they are still good.
Hello Shana,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I was a bit disappointed in the amount of selection offered this year. I was a member about two years ago and stopped it. I signed up again to purchase clothes and shoes for Fall and Winter for myself and my two grown daughters. Very few blouses, if any, few sweaters, no slacks, and very few offerings with shoes - seems like just boots. - problems as well getting in my and my daughters size 11 shoe
Hello Margaret,
Thank you for taking the time to leave a review. We are very sorry to hear that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
I have bought many shoes, sandals, boots, and clothes from Just Fab. I have usually been very satisfied with my purchases. The website is easy to navigate. The items are shown in several poses, which helps
Hello Christine,
This is awesome to hear that you are loving our stylish products and the website. Thank you for taking the time to write a review! Hope to hear more from you in the future!
Best,
Mary
I love these! I got so many compliments when I wore them to a wedding! & pretty comfortable too! I was expecting to be in pain all day but they really were the perfect height of heel to walk around in! I also really liked how the strap was adjustable so I'd be sure that heel strap wouldn't slide off. My only complaint is with shipping, I paid for 2 day shipping and I got them a week later. If it weren't for my friend whose flight was a few days after mine, I wouldn't have had them on time for the event.
Hello Hannah,
We're glad you’re enjoying our products! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I got a promo code from a friend; I wouldn't have tried JF without it. The items in my package were pretty alright, for the most part. There were a few a really liked and some I knew I would never use. I suppose that's how it goes with these subscription boxes. My problem with JF is that it is more expensive than others and doesn't offer more personalization.
Hello Ali,
Thanks for writing a review! We are sorry to hear if you're not pleased with our prices. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Love the shoes, the styles of the clothing ect. Only thing I wish they would work on is their sizes, I wear a size 8-8.5 I have bought pairs in exactly my size and they feel like a size 5/6 they need to come up with more average size wide width. Otherwise I love everything that Just Fab has.
Hello Mauriel,
Thank you so much for loving our brand! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I've been loving these shoes! The colors are fun, and they're surprisingly good quality. My only two hang ups are that the bottoms are soft and slippery, so I just bought those non-skid shoe bottom sticker things, which has worked great. Also, the sizing is inconsistent. My first haul, I bout in my size 7.5 and they all fit. My second haul, the 7.5s were too big, so this time I ordered 7s and they are too small. So far exchanges have been fine, but they take a little while. Overall I'm enjoying it.
Firstly, let me say I am very pleased with my purchases.
Secondly, pre - covid there was a wider range of items available to choose from. This is no longer the case.
Finally, the prices have increased drastically.
So there are limited choices at increased values. As such, my purchases would be limited to items on sales only. In this regard I am truly disappointed.
Products used:
Shoes
Hello Nicole,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our selection and prices. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
It's a high or miss when ordering shoes, I think they combine the two together shoe dazzle has much more variety of newer styles
Hello Bretarsha,
We're glad you enjoy our unique styles! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I purchased 3 items for some very low prices. The items arrived in approx 5 days, I was pleased with that. I was not too happy with the yellow top. The picture did not show how short the top really was. The jury is still out on the white T-shirt dress. The jeans were great. I suppose I could have returned the 2 items, but shipping charges would have wiped out any savings. So, as rated and titled, I am "somewhat satisfied".
Hello Margie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Maxine,
Thank you for writing a review about our merchandise and your experience with your purchase. We value your feedback, and we appreciate you sharing your experience. Our Member Services will email you right away to help you further.
Best,
Bonnie