About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Very nice fit of this boot, the sole of the boot gives a slight hint of cheapness,
Love your service so far everything came before the date given and came exactly correct as described
I was asking for a refund because my item didn't get back to me but they can't refund the shipping cost and the tax even if I never got the item. Rip off.
Muy buena experiencia, y los zapatos de muy buena calidad, y llegan igual que lo que vimos en los catálogos. La entrega a tiempo y en muy buen estado.
Didn't get the shoes that I ordered. I will never order from here again
Hello Aniece,
We're sorry to hear that you didn't receive the shoes you ordered. We understand how disappointing this can be, and we regret that your experience was not as expected. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Sizing exact. Colors bright. Takes a lot to break the stiffness.
Easy to use website. The price was amazing. My sister received her pkg in reasonable amount of time. She loved the boots and said they were really good quality.
Boot was unable to zip up and my calf's aren't even fat. I was so disappointed because I couldn't not wear it with the dress I wanted to wear it with
Hello Mandy,
I'm truly sorry to hear about your recent experience with your boots, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Quick shipping but just a bit tight fitting but will easily stretched to fit looser. Had to order another pair but don't like the subscription cost it should cover the next order.
This was fault not anyone else's. I ordered a wide calf when I should have ordered a regular size calf.
I bought four pair of slippers for myself and daughters for Christmas. Thank you for the sale.
Excellent product quality, very fast and safe delivery service, I am very pleased and will definitely buy again, I recommend it 100%
Thanks for the quick turnaround around. Item was excellent and perfect. Thanks!
Very bad very bad very bad very bad very bad very bad very bad….
Hello Chukwuma,
We're sorry for your negative experience. We understand how frustrating it can be when expectations aren't met, and we truly appreciate your feedback. We're committed to improving and will consider your input as we work to enhance the experience for all members. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
Mother $#*!ers saved my card and charge me $50 out of no where. $#*! these guys
Hello Dana,
I'm sorry to hear about your negative experience with your account and that you got charged. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I bought a pair of boots. The price was cheap. The product was okay. But after a few weeks, they charged me $49.95 as VIP credit! I discovered this after the translation was complete. I called and was able to get the money back. It is absolutely unacceptable that someone can charge me weeks after the purchase. If I was busy or unmindful, I could have lost the money.
Hello Md Khalid,
Thank you for your honest feedback. This is certainly not the kind of service we aim to provide. I am sorry to know that you're not pleased with the VIP membership. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
They're so beautiful in real life, true to sizes, and feels comfortable.
I like it and nice color and comfortable. And i advice any one to buy this and try on
Love my new boots, fit great and comfy! Would recommend!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kristina,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad