About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I love this site I highly recommend. Great quality shoes and clothes.
Shopping was easy, great styles at great prices, delivery was very fast.
I can fit the boots the wrong size just want to return the boots and get my money back
These are definitely not true to size. I'm a size 9 and could not even get my foot into the boot.
Hello Marissa,
Thank you for reaching out to us. We are truly sorry to hear that the boots you ordered were not true to size and that you were unable to wear them. We sincerely apologize for this inconvenience and the negative experience it caused. We understand your frustration and want to make things right, so we'll send you a private message now.
Best,
Allison
I hope their waterproof. If their waterproof! It's going to be perfect! As for now, it's perfect! Thank you! I'm going order more for my wife!
She seemed friendly but was a bit unclear as to what I was asking. It felt like I wasn't fast enough in my responses and she she wanted to end the chat. I understand it gets very busy but not everyone can type that fast. I'll try calling next time.
Hello Leila,
Thank you for your honest feedback. This is certainly not the kind of service we aim to provide. I am sorry to know that you're not pleased with our Member Services team. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
I was a member and huge fan of Just Fab years ago when they initially hit the scene but cancelled my membership after many months of skipping as a result of not finding anything on the site worth buying being that the quality of the products (shoes) really went down once clothing items got added to their website. I was recently "influenced" by a social media creator to make a purchase for the first time in about 6 or 7 years and when I got my order I immediately remembered why I cancelled my membership. The boots I ordered were cheap and screamed low quality, fake leather. It also took an extremely long time for my order to arrive in comparison to what I remembered from previous years as a customer. I'm glad I only paid $10 because that's about all they're worth. Cancelling again and NEVER COMING BACK.
Hello Veronica,
We are truly sorry to hear about your disappointing experience with your recent purchase and that it led you to cancel your membership again. We understand your frustration with the quality of the boots and the long shipping time, and we sincerely apologize for falling short of your expectations. We value your past loyalty as a long-time member and regret that your recent experience was unsatisfactory. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison
Currently, I am not sure of my satisfaction since I have purchased boots as Christmas gifts. I am hoping that the fit is good for each person because this is my first time purchasing from Just Fab
Hello Stephanie,
I appreciate you taking the time to write this review! We sincerely hope you enjoy your purchase, and after you have it, please don't hesitate to provide feedback. We hope that your experience with us in the future will always be fantastic.
Best regards,
Chad
Can't beat the prices! And the promos! I was able to find my size and unique fit, which is hard for me to find, usually. Super cute boots, great quality, perfect fit and they're stylish.
It was simple to just click, and wait for my delivery 🚚
Best shoes for affordable prices. Definitely worth the money
I received one but, which were very good quality and comfortable, and did not receive the other boot, which was a gift. I called customer service and the rep initiated a rush order for the other boot for me
Unfortunately, I made about 10+ purchases on Black Friday and the quality on all items purchased felt cheap and poorly made. I have bought from JustFab in the past and I loved my previous purchases but I'm very disappointed as to how the quality had dropped. Ended up returning all purchases.
Hello Soumaya,
I'm truly sorry to hear about your negative experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
My first package arrived quickly. However, my boots looked as if they had been worn. They also contained scratches. I am waiting for a package/my second package which has not been delivered yet. I have received several exception notices and at this point, I am over it. Thinking about canceling my Just Fab.
Hello Rose,
We're sorry for the condition in which your boots arrived and for the delays with your second package. We understand how frustrating this can be, especially when expectations are not met. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
She helped me well and answer all my questions. And also reply fast and it was really easy to talk to. She confirmed my package was getting in time.
Easy shopping with great affordable prices it was easy to check out and fine pieces i needed in my wardrobe!
Easy process and great deals! I love the selection.
Perfect size cute comfy and delivered quick true to size
Your ad is misleading. Just because you want people to buy a shoe set for $10 doesn't necessarily mean they should be auto enrolled for $50 a month. Not cool
Hello Cinde,
We're sorry for the confusion caused by the ad. We understand how frustrating it can be when enrollment details aren't clear upfront. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Order arrived in a decent amount of time, boots are great.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Norma,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to receive a pair of boots that don't fit. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad