About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Good and nice… lot of choices except in skipping months, it takes forever
Do not order
This site is a scam
They took my money and never received my order
Ordered a bunch for Christmas...all got here ( still waiting on a few item)overall very happy!
They suck. Customer service sucks. They just try to get money out of you. And their shoes are cheap. I ordered something an it never came and I had to cancel it, which was a hassle for no reason. That's it.
Hello Sophia,
I'm sorry to hear about your dissatisfaction with our products and shipping service. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Experience has been good so far. Hope that stays that away. Will have to see if the cheaper leather last ad long. The site has some good selections
I never received my order even though it showed that it was delivered. Post office was unable to track it.
Hello Heather,
Thank you for reaching out to us regarding your missing order. We're truly sorry that you haven't received your package, especially when the tracking information indicates that it was delivered. We understand your frustration, and we want to assure you that we're here to help address this for you, so we'll send you a private message now.
Best,
Allison
My card was charged $49 12.12.24 in addition to the purchase of shoes. I didn't give any consent to this! Return the money or I will contact the police and there will be a story on all social networks about how Justfab steals money!
Hello Andrei,
Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration the unexpected charge has caused you. We understand your concern, and we assure you that we take such matters seriously. We certainly never want our members to feel that their information is being mishandled, and we're here to help address this issue as quickly as possible, so we will send you a private message shortly.
Best,
Allison
Costumer service was very good. It was a little difficult to get a hold of someone but after I did they were very helpful.
I placed my order a month ago and it still hasn't come.
Hello Corene,
We're sorry for the delay in receiving your order. We understand how disappointing it can be to wait longer than expected, and we truly apologize for any inconvenience this has caused. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Gifts arrived just in the nick of time and were pretty much exactly as I expected.
Shoes did not fit well. Was supposed to get replacement but never sent.
Hello Barry,
We apologize that the shoes you received did not fit well and that you did not receive your replacement pair. We understand how frustrating it is to have a product that doesn't fit and to experience delays in receiving a replacement. We're committed to providing a positive and hassle-free shopping experience for all our customers. We'll review your order and the status of your replacement request. We'll work to ensure that you receive the correct size and that your future interactions with us are smooth and efficient. We appreciate you bringing this to our attention and will work to resolve this issue promptly. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Cant refund my money got charged 49.95 didn't want to join anything
Hello Darrell,
I'm sorry to hear about your negative experience and that you got billed. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Good experience shopping. Only problem is I thought I had more credits thenni see but overall was a good experience shopping.
They charging more then the showed price. I ordered the 10 dollars boot after 1 week they charged me 49 dollars more!
Hello Mostakim,
We sincerely apologize for the unexpected charge you experienced after purchasing the boots. We understand how frustrating it must be to see a price discrepancy, especially when you initially ordered an item for a much lower price. Please rest assured, that this is not the experience we want for our customers, and we take such matters seriously. We will send you a private message right away to address this promptly.
Best,
Allison
I ordered shoes and the. U double billed ke without my permission
Hello Kathryn,
We sincerely apologize for the inconvenience you've experienced regarding the double billing issue. We understand how frustrating it must be to be charged unexpectedly for an order you did not authorize. Please know that this is not the experience we want for our members, and we take your concerns seriously. We're here to help address this matter as quickly as possible, so we'll send you a private message now.
Best,
Allison
I am extremely pleased with my order. All three items are beautiful and fit beautifully. I was surprised to see the quality of these items. I will be buying again! Thank you!
I ordered the shoe from them and got the shoes delivered but after 2 weeks they charged me $49.95 even I didn't purchase any order. Chinese Company never safety
Hello Ken,
We are truly sorry to hear about the issue you've encountered with the unexpected charge after your purchase. We understand how concerning it must be to receive a charge after receiving an order, especially when you didn't make another order. Please know that this is not the experience we want our members to have, and we take situations like this seriously. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
I still dont receive my purchase. I still dont receive my purchase. I still dont receive my purchase. I still waiting for my purchase.
Hello Alondra,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to still not be able to receive it. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Convenient and reasonable. Delivered on time, no complaints. Love the service.
I introduced my aunt to this site. Her first purchase was on me.
Ordered 1 turtleneck sweater, a v-neck sweater, a jacket and a pair of boots all a size S. Everything came out at least 2-3x more large than expected.
Hello Meher,
We appreciate you for sharing your feedback. We are sorry to hear that the items you ordered all arrived significantly larger than expected, even though you ordered a size small. We sincerely apologize for this sizing discrepancy and the inconvenience it has caused. We understand your frustration and want to make things right, so we will be sending you a private message shortly.
Best,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ronald,
We're truly sorry to hear about your experience and understand how upsetting it must be to feel that way. We take your concerns seriously and sincerely apologize for the frustration caused by not receiving your order. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth