About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I surprisingly loved each shoe that came in my order! I was a bit nervous because they were all on sale and I never know if a show will work unless I try it on... and I loved all three pairs! I've already worn all of them multiple times.
Started off really happy with items. Now have hard time anything I like and quality has dropped considerably
Hello Shelley,
We value the comments you made about the items we have. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
The purple wanna be Crocks and not even legit, I bought a size 11 I ware a 10 and still couldn't fit them, it like the sewing of the soft product endned at a smaller size. They're not aligned right at all
Hello Anetra,
We regretfully note that we received your feedback regarding our products. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Got 1 item out of my order of 9 items. Still waiting on the other 8 items, they have "been in Texas" for weeks now
Hello Haley,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I ordered a medium tank top and their medium is basically an extra large. I also ordered a pair of boots and sized down one size as the reviews recommended, and they were still about one size too large.
Hello Esther,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Followed product reviews and ordered half a size bigger for comfort, but they ended up being too big. The exchange process was SO easy and efficient, and the shoes are GORGEOUS, great quality, and so comfy! So happy with this purchase.
Hello Julia,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. We look forward to hearing from you in the future! Have a fantastic day!
Best,
Lia
Hello fellow consumer,
I'll give you the short version first. Do not buy! I give it a thumbs down and rate it negative -2 out of 10. Human to Human- please let me save you the headache. I've already made the mistake for us, no need for your head to hurt too. Keep searching, it's not worth it, the products are low quality that wear out quickly, and you can definitely finder it cheaper somewhere else.
(Longer-ish version-ish continued-ish) In order to receive the "amazing" discounts they offer, you must be a member. ( which you pretty much sign up for the moment you make your first purchase. They offer a promotion that lets you pick almost any item at almost any price and pay only $9.99 for it. Whattttt, I'm thinking this is great! Fu*k not.) That new membership comes with an agreement to logging in monthly or your card being charged for a *credit*. The credits have a lot of fine print that goes along with them. Only able to use with some sales, only use on an item priced at the membership cost of $39.99. I found an item priced at $29.99 and when I go to check out, I notice that they had already automatically applied a *credit* and it appeared I owe nothing. I'm like huh ok this seems great. But then immediately found a couple more items and go to check out expecting to use my remaining $10 balance from my *credit* that was used for my previous purchase. The credit being charged on my credit card that I pay with my hard earned money. It ends up that I used that *credit* as a whole and forfeited the remainder by not spending it in one transaction. Are you serious?! That's $10 dollars that I would have spent far more wisely had I realized sooner. Recently, their monthly subscription price had an increase in price. Going from $39.99 to $49.99! $50 a month? Why can't I use my money how I want on the site, it was charged to my account and I paid cash. There is nothing on this website that I would recommend. The products are cheap and wear out quickly. I'd never spend $40-75 dollars on any one product which is what's required when redeeming the membership credit ultimately charged to your pockets. Id never spend $40 of my money on any one item. I'd only use this website for it's like 80% off sales with items priced from $6-$15. Look, overall I give this site a site a thumbs down and rate it at a negative 2 out of 10. There are a few other reasons I'd consider definitely going elsewhere. I also have a few places I like to browse through and would love to share them. I wish I could go into more details about why this site isn't so that I hopefully saved the headache for you But my baby just woke up and I'm tired af, so I must stop typing. Hope this helps! :)
-A fellow human being
Hello Angela,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. We would like to discuss further our promos and product quality. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
My experience with JustFab was amazing. My boots where beautifully packaged and they arrived early. Saying I'm one happy customer is an understatement but this gal is one happy customer
Hello Leeta,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Not good at all I need my money to be refunded as soon as you can.
Hello Destinee,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I got 2 pairs of shoes for $15 A PIECE! And they looked like the picture and fit perfectly. But I could be biased but I love every pair of shoes I've gotten from JustFab!
Hello Domonique,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I have not wore them yet but love the look. Needs more colors
Hello Christi,
We're glad you enjoy our unique styles and selections! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I am please with most of the shoes I purchased with the exception of the white one. They are already ungluing from the side of the sole.I really like the shoe, but I won't be able to ware them for long.
Me están haciendo dos cobros en tarjetas diferentes por la cantidad de $49 dlls necesito mi reembolso
Hola Beatriz,
Todos los comentarios son importantes para nosotros, por lo que apreciamos el tiempo que se tomó para informarnos sobre los cargos en su cuenta. Nos esforzamos por brindar un excelente servicio a los miembros, por lo que un representante de nuestro Equipo de Servicios para Miembros se comunicará con usted de inmediato.
Mejor,
Ivy
I love all the boots and shoes I have purchased. I have also bought for gifts.
Hello Joy,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a great experience with us in the future!
Best,
Mary
Haven't wore them yet, waiting on the outfit I ordered.
Hello Billy,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
The system closed the chat before I could even chat with anyone.
Hello Tien,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
THE SHOES LOOK BETTER IN PERSON! IT WAS WHAT I WANTED, BUT NOW THAT I HAVE THEM I LOVE THEM. THEY ARE VERY COMFORTABLE!
Hello Richina,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
Generally, it's pretty good. Customer service is usually knowledgeable. My last experience wasn't that good. Although pleasant.
My name was changed to Brown due to a card purchase, with that name, which was frustrating, and the representative would not change. Subsequently, I canceled my connection with JustFab!
Hello Deborah,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I have yet to be refunded for my return and their excuse is that my second return hasn't been received yet. There's also no way of tracking anything with their return labels. They should be providing an up to date status of where your return is and the status of the refund.
Hello Karen,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our return process. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Breyanne,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth