About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I have at least 9 months of credits and I struggle spending them because there isn't much to choose from. I don't see staying once the credits are all gone and I'm making damn sure not to be charged going further. It's fairly easy to order, and the package arrived with 10 days. SHEIN has similar products for under $10
Very good experience. Love my shoes.
I will continue to enjoy the service.
Hello Rafaela,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I wear them everyday. They are true to size & I love them. I wish I'd gotten more colors. They're comfy & perfect for my ankle I hurt because I need support but something that can slip on easily.
Hello Neesh,
Glad to hear that you had a wonderful shopping experience! Check out our new selections on the 1st of the month and we encourage our members to shop at the beginning of the month when the new styles are usually released to ensure availability. Have a fabulous day!
Best regards,
Chad
Very good experience and the quality of my shoes are excellent
Hello Kimona,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The online process went smoothly! Package arrived quickly!
Hello Dolores,
Thank you for taking the time to share your awesome shopping experience with others! We always welcome feedback; it helps us know where to improve! We strive for 100% satisfaction, so our Member Services Team will reach out to you you right away to help resolve any concerns you have.
Best,
Chad
I have yet to receive my order, so can't really rate my experience or the quality of merchandise yet, since I still don't have it.
Hello Linda,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our delivery service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Very easy to search for new and clearing items and yo check out
Hello Mildred,
We are happy you are enjoying your online shopping experience! Thanks for your fantastic feedback and we're glad you are enjoying our website. We love hearing from awesome members like you!
Best regards,
Chad
The shoes are very cheap quality. They are super loose on the ankle and pop out with every step. Also they were worn once and started to tear significantly on the inside, with foam now coming out.
Hello Alyssa,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the quality of our shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Quick and fast. The ahora I wanted were sold out. I signed up to be notified when they were available. So I was notified when they became available. I ordered them and were received very expeditiously Great service! Will order again.
Hello Anabey,
Glad to hear that you had a wonderful shopping experience! Check out our new selections on the 1st of the month and we encourage our members to shop at the beginning of the month when the new styles are usually released to ensure availability. Have a fabulous day!
Best regards,
Chad
I love the all 3 pair of shoes I purchased. Everything fit good. And was above and beyond with standard delivery.
Hello Crystal,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I was given a specific delivery date no merchandise 2-13-23 was date called on the evening of the 13th was told maybe the 14th definitely the 15th received nothing called the 15th told 16th called today was told tracking said the 17th or I would get a refund tomorrow. This is terrible.
Hello Vanessa,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Muy satisfecha con mis pedidos y no se tardan! Estoy contenta
Hola Nayeli,
¡Muchas gracias por compartir su increíble experiencia de compra con otros! Nuestro objetivo es la satisfacción del miembro al 100 % y parece que lo logramos con usted. ¡Queremos que cada experiencia sea “cinco estrellas”!
Atentamente,
Chad
Items arrived promptly. Exactly as described.
I am quite satisfied.
Hello Cassie,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Found a beautiful bundle on sale, love each piece and it was a great value. The shoes fit a little tight but pro a ly just need to be broken in.
Hello Bonnie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Everything I purchased was to small on me
My calf's were to big for the boots
My feet were to small for the boots
My feet were to big for the heels
Hello Ashley,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I have been a member of JustFab for a long time. It's super easy to shop, buy, and even return items. The shoes are great quality, and I always get compliments on them! The only con is the automatic billing if you forget to skip the month.
Hello Amy,
Thank you for taking the time to leave a review and your feedback about our VIP program is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I ordered a summer leopard print coat and the photo of this print looks different than the coat I received. There are 2 different leopard prints. Once had a beige zipper with beige background behind the leopard print. The summer leopard print in photo shows a winter white zipper and winter white background behind the leopard print. I keep receiving the beige leopard print. I like the coat but I wanted the summer leopard print that I chose but what the photo shows. The regular leopard print photo looks like what I received even thou the packackage says summer leopard. Basically the photo does not look like what one receives.
Hello Melissa,
Thanks for sending your review! Your feedback about the item you received is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I purchased 4 pair of shoes and will return 3 of the 4 because they are just not comfortable. 2 pair (same style, different color); you have to untie the shoe to get it on and retie the shoe and I can never get the bow to look as cute as it did when it arrived.
Hello Melissa,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I so enjoy my boots. I live in a Sixty-two and up building, and people ask:where did you find those cute boots?'
I love sharing and telling them who much I paid. That's how happy I am with delivery and my boots.
Hello Louella,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Slthough the calf was eude as i attempted to try on boots my foot could not go osst the snkle therefore i could never get the entire boot on. I had to return the boots for this reason and i was dissappointed.
Hello Terry,
It is with great regret that we received your feedback regarding the items that we have. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kimberly,
Thank you for taking the time to leave a review. We are very sad to know that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad