About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
All of the items in my order were too big and i had to send them back. It is taking forever to receive my refund and i needed those shoes for a trip this weekend.
The boots came early than expected and was very satisfied with my new boots definitely will be returning soon
Hello Amanda,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I bought two pairs of size 6 pumps and both are a little too big for me. Unfortunately, the 5.5 would of been too small so I'm going to have to find someway to make the 6 fit.
Hello Gabby,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your pumps. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
3/4 of the purchase didn't fit so well.
I will be returning them asap.
Hello Blessing,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the fit of our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
A nine is not always a nine and it's always a guessing game on what size to buy. Also shoes are a little disposable you can wear them for a couple months
Hello Catharin,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the sizing of our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I ordered two pairs of shoes and both were the wrong size
Hello Bernez,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love how fabulous these over-the-knee boots look and how fast the shipping was.
Hello Salia,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
I sized up because I know some of the shoes are cheaply made. I usually wear a 9/12 - 10(Depending on the make of the shoe) but ordered a 11. Show arrived and STILL didn't fit. I attempted to look at the bottom of the shoe to be sure I ordered the size I thought I did and could not find a size sticker/imprint/ label. I searched inside and all around and there just simply was no shoe size indicated. So thst confirmed for me even more thst was not a size 11. I was so disappointed cause the boot was such a pretty color. I sent them back without hesitation! I thought shame on JustFab.
Hello Erika,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Never received my boots and wanting to know why I brought them for a trip and it said that they was delivered but never received.
Hello Lakisha,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Heels doesn't fit like a 9.5 debating on what I want to do
Hello Kyshondra,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the fit of our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The only thing I don't like about just fab is that it's a pay when you have to remember every month before the fifth to skip the month otherwise you get charge
Hello Lillian,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I keep placing an order to be sent to my sister and JustFab keeps canceling it. I spoke with 3 people about this and no one has helped.
Hello Jennifer,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your orders. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The right show was 1 size the left was a different size. Trying to explain this to the lady on the phone took 20 minutes and I'm still not sure she gets it...they sent me new ones. In the wrong color. Real mediocre at best.
Hello Kassi,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Absolutely horrible. My order was supposed to be delivered on February 4th. It is now the 16th and nothing. No updates from FedEx, and no help at all from JustFab when I contacted them. Wish I could give zero stars.
Hello Kelly,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Everything is great but the boots I ordered are too big
Hello Jenny,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Haven't ordered from just fab in a very long time but needed some sneakers for work since we are now allowed to wear tennis shoes. I got me three pair, cream, tan, and black, can't wait to wear them all.
Hello Sheila,
Thank you for taking the time to share your review! We hope you'll like your shoes and please feel free to give feedback once you receive them. Have a fabulous day!
Best regards,
Chad
I've owned the same exact pair of the black Remi thigh high boots before a few years ago and they were much better quality. I can't even wear these out because of what little care went into the inside stitching making it bulge out in multiple different spots along the leg. I'm disappointed extremely as I used to be obsessed and love my old ones,. You get what you pay for I suppose.
Hello Katie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our boots. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The delivery service provided by JustFab was awful, the address and location that I gave is public knowledge there is no way you could have missed this entity, very disappointed very very disappointed if I could give a zero I would, they sent my boots back because they could not find this location, smh...
Hello Tessie,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our delivery service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I had to pay for express shipping because I needed to get the shoes in a hurry, but I was happy with the service. And my shoes are just amazing
Hello Sasha,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Easy to pkace mynirder. I'll be frturning one item that I ordered - wrong size. I will return snd request it be exchanged for s (smaller) size.
Hello Cheryl,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Felicia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad