About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I can get the shoes on but it's like I'm wearing a half size smaller when they're my size, I was just fitted for redwing shoes a month ago so I know it's the right size
The style of the coat is elegant the color is perfect, the size running a little small, the quality of fabric is ok for the price, I like the lines simple and elegant
Hello Maria,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with the sizing of your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The site is ready to navigate and there is a wide selection of shoes.
Hello Tamara,
Thank you for taking the time to share your awesome review! We hope you'll like your purchase and please feel free to give feedback once you receive it. Have a fabulous day!
Best regards,
Chad
Me gustaron los zapatos y muy rápida la entrega, muchas gracias
Hola Romina,
¡Gracias por tomarse el tiempo para compartir su increíble evaluación! ¡Nos alegra que estés disfrutando de tus zapatos! Siempre nos esforzamos por brindar a nuestros valiosos miembros los mejores estilos y calidad. Vuelva y visítenos pronto. ¡Tenga un dia fabuloso!
Atentamente,
Chad
After waiting an extra 2 days for my shoes to arrive, they do not fit. Atleast 50% of the shoes I buy over the last 9 years? I have to return or exchange. Its an endless look/cycle of annoyance.
Hello Charlene,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The website has a small window for cute wide/extra wide shoes, according to the website a certain with is considered wide so I purchased 2 shoes even though they didnt say wide/narrow because I used a size chart - the first pair I couldn't even get on my foot where are the second pair I was able to get on but they were so long my feet didnt reach the top - got a refund and thats about it
Hello Kayla,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our product. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I have ordered over the knee boots several times before trying to get the right fit, so I have been just blessing my friends with boots. My blessing came back to me with my last purchase, I love my boot and cant wait to wear them! Thanks Just fab!
Hello Marie,
Thank you for taking the time to share your awesome review! We hope you'll like your boots and please feel free to give feedback once you wear them. Have a fabulous day!
Best regards,
Chad
Great experience; gorgeous shoes that looked EXACTLY as they did in the pictures. Colors were exact; that's so important! I ordered a sexy clear-heel tiger print sexy shoe...everyone will notice them! I ordered a denim shoe for my nice straight-leg pants & capris. They have a high wooden heel; adorable Spring look. I also ordered a green wedge-heeled shoe & they are just too cute. The color is exactly as shown; I bought a green crossbody w/leopard print shoulder strap. The shoes & purse match perfectly! I was blown away by the great quality! Thank you, Just Fab
Hello Becky,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Forgot to skip month so had to buy, going to cancel membership
Hello Linda,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our skip-the-month feature and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Absolutely great customer service. I had to change my order and I contacted Just Fab and it was promptly taken care of. Very knowledgeable and helpful. My order arrived in a great time. The sale was great.
Hello Stephanie,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
I am in love with JustFab customer service is always there for me. I no longer buy shoes and boots at other stores.
Hello Debbie,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Saddened by the fact that my order is missing the pajama set that I ordered. The email that was sent to said that the order would have it included but it was not in the box either the 3 pair of shoes that it should have been shipped with. Please contact me with further instructions of how I can receive my missing items.
Hello India,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Perfect and easy so many awesome shoes to choose from.
Hello Phyllis,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Good Service, I am very satisfied with your products.
Hello Sherry,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
I bought an amazing pair of leather black shoes with block heels for just u der $20! I got them delivered to me within the next week and a half! Incredible! Thanks JustFab!
Hello Debora,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Although this is my introductory pair (at a significantly reduced price)...the value for the $ is excellent. The boots are just like pictured.other than the fact that they are not appropriate for snow or wet conditions due to the cutouts.
Hello Bonnie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
First purchase was worth my time and money, so far so good!
Hello Corrine,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Thank you once again I always have the most pleasant experience with the staff.
Hello Joann,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
The clothes are ugly. That's all there is to it. This is definitely not a site for the average woman. I ended up just ordering shoes and a bag, and pretty much every shoe I've ordered was wildly uncomfortable. Fortunately I was able to use some of my credits toward children's clothing. But those have gotten really ugly too. The site, and the ordering process are fine. Cancelling my subscription.
Hello Kendra,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our clothes and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The boots was to wide for my calf's so I didn't like the way that they looked on me so I had to return them
Hello Shay,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your boots. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kelsey,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with the sizing of your shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad