• JUSTFAB UK

JUSTFAB UK

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Overview

JUSTFAB UK has a rating of 1.23 stars from 256 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about JUSTFAB UK most frequently mention vip membership, bank account, and customer service problems. JUSTFAB UK ranks 111th among Subscription Shopping sites.

  • Service
    29
  • Value
    27
  • Shipping
    25
  • Returns
    22
  • Quality
    26
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
11
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I didn't register for VIP membership and they didn't inform me about any other charge.
  • After checking my bank account and noticing this, I called them and had this cancelled immediately.
How would you rate JUSTFAB UK?
Top Positive Review

“justfab.co.uk”

nicola G.
6/27/20

I just want to say that I ordered 2 pair of shoes checked out as a member and became a VIP. I panicked as I did not want to pay £35 each month and instantly emailed. I called them when they opened and they were brilliant, they cancelled my membership and also did not affect my order I already placed. So if anyone has any problems all you need to do is call them and they are happy to cancel they then send you an email confirming your no longer a VIP member. Hope this helps. It took me 2 minutes to get cancelled.

Top Critical Review

“Justfab”

Valeria L.
5/2/23

Good evening, I don't know what's going on, Justfab still wants to withdraw money from the bank when I already paid out as much as I had a long time ago, but you still want to withdraw 39 pounds, why is it doing this?

Reviews (256)

Rating

Timeframe

Other

Reviews that mention popular keywords

vip membership (41) bank account (29) customer service (27) credit card (13)
Thumbnail of user nicolag37
1 review
9 helpful votes
June 27th, 2020

I just want to say that I ordered 2 pair of shoes checked out as a member and became a VIP. I panicked as I did not want to pay £35 each month and instantly emailed. I called them when they opened and they were brilliant, they cancelled my membership and also did not affect my order I already placed. So if anyone has any problems all you need to do is call them and they are happy to cancel they then send you an email confirming your no longer a VIP member.
Hope this helps. It took me 2 minutes to get cancelled.

Thumbnail of user philomenad4
1 review
12 helpful votes
March 30th, 2017

I ordered a pair of boots and paid via debit card then they have taken £35 a month out of my account which i only found out about after it happening numerous times it says i have 2 VIP member credits but won't let me use them does anyone know how i can possibly get my money back from them i suffer severe anxiety issues and this has made me so poorly does anyone know what i can do please thanks In advance

Thumbnail of user louisem32
1 review
6 helpful votes
September 11th, 2014

Great company. I love the shoes and bags I have gotten so far and it's so easy to log on the beginning of the month and skip of I don't want anything or can't decide. Great offers and sales too. Very simple if you read the website.

Service
Value
Shipping
Returns
Quality
Thumbnail of user baudouinen
1 review
11 helpful votes
September 29th, 2014

AVOID JUST FAB AT ALL COST! THEY USE CRAP COURIER COMPANIES IN THE UK SUCH AS DPD I ORDERED A JACKET AND THE COURIER COMPANY COULD NOT BE BOTHERED TO DELIVER! I TRIED TO SOLVE IT ON THE PHONE BUT I JUST KEPT ON GOING ROUND IN CIRCLES. PLEASE LADIES DON'T EVER BUY ANYTHING FROM THESE SCAMBAGS

Thumbnail of user toys4
2 reviews
1 helpful vote
January 14th, 2016

I love this site!

Thumbnail of user chloec8
1 review
7 helpful votes
March 12th, 2015

JustFab provides an option for you not to checkout as a VIP member, You're NOT even routed directly to checkout page if you WONT select an option between REGULAR OPTION and VIP OPTION ( on the pop-up), and there are 3 pages of checkout before finally placing your order, and since you got so excited about their great deals ONLY FOR THOSE WHO SELECTED THE VIP MEMBERSHIP, you missed to read the most important details on all their 3 checkout pages and BLAME IT TO JUSTFAB, AGAIN YOU'RE PROVIDED AN OPTION NOT TO TAKE ADVANTAGE OF THEIR PROMOTION AND CHECKOUT AS A REGULAR MEMBER, and you still think that they tricked you, and robbed you,! Im not patronizing this company but for Goodness sake! STOP MAKING YOUR OWN MISTAKE AND BLAIMING IT TO THE COMPANY!

Service
Value
Shipping
Returns
Quality

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About the business

Welcome, Fabshionistas! Since you? ۪re here, you probably already know a bit about us. We? ۪re all about reimagining fashion to bring you amazing styles at a value you can? ۪t resist. Think of us as your online personal shopper! With this page, we wan...

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