JUSTFAB UK

I ordered a pair of shoes & they don't fit & they are uncomfortable. I am trying to return them & the tel # doesn't even ring. What is going on. Pissed off customer!

I signed up to the VIP programme 4 years ago and i was very good at 'SKIPPING THE MONTH' so I wouldn't have to pay £35 to the company if I didn't have something specific i wanted to purchase. However, a few times I did forget to 'SKIP THE MONTH' and my Bank account was debited £35 each time and my VIP program on this site was credited with 'shopping credits' - one credit = £35. It has been over a year since I shopped from this site, so I decided to cancel the scheme. Here's what I have learned that you should ALL be aware of:
1. None of the items being sold on this website are actually worth the price tag - not on the VIP scheme or otherwise. The quality is A OK but you can get far more for your ££ if you shop elsewhere. And i'm talking ANYWHERE else.
2. When there is a sale on the website - guess what - you CAN'T use your shopping credits to pay for the sale prices - oh NO, you can get sale prices if you spend more money with them! (INSANE!) So, example scenario: you forget to skip the month, they take £35 from you and they say 'you can use this as a shopping credit' but then if there is a sale - a pair of shoes for £20 - but if you decide to use your credit (ie. YOUR £35 they already took from your account) you MUST PAY FULL PRICE £49 - stupid or WHAT? I mean they have your money and THEY ARE DICTATING HOW YOU CAN SPEND IT? Ridiculous! SCAM!
Upon cancelling the VIP scheme with them i had in my account 4 credits - i. E. £140. I had been browsing for ages and nothing was appealing to me on this website - it had been over a year since I had purchased anything at all and to be honest I just wanted to be done with the whole bother of having to constantly remind myself to 'skip the month' on a website which had NOTHING appealing to me - with terrible consequences if I ever forgot to skip the month (ie. Loosing £35 of my money and gaining a vip credit). So i called them up and said i want to end the VIP programme and i had been with them for so long and I just wanted my money back as they haven't got anything that interests me on this website. The lady on the other side of the phone proceeded to say she is only authorized to refund me one credit (i. E. £35) but I can still use the remaining 3 credits (£105 of my money) to shop any time as they are unlimited and will never expire - but I will no longer be on a the VIP programme. This is what she failed to mention: when you are not on the VIP programme on this site you are not entitled to free shipping and guess what else? For something that they would normally sell on the website for say £29 they would be selling for £59 because you are no longer a VIP! I thought they were over priced ANYWAY and now they are selling merchandise (which isn't appealing to me) so heavily overpriced! So I called up again and said that this is insane - they have 3 of my credits still and now they expect me to pay even more for goods i thought were overpriced anyway - and isn't this illegal? How can you suddenly charge 200% more for a product you were already selling at ridiculous prices?
I kicked up a massive fuss and absolutely was not accepting this ridiculous turn of events and they hung up on me 4 times (or i miraculously got disconnected!) I called back 4/5 times and eventually was told that i will be getting a full refund.
Please please please be aware this is a scam and I wouldn't recommend this website or it's goods.
If by chance you do like something it's always out of stock and if you write up to them and say you would like that style back - they do not respond until months later saying it will never come back sorry!
ALSO! Last and not least - the way the lure you in is by advertising a £20 pair of really pretty ankle boots and say that if you are on the VIP scheme you can get them for £9 - guess what - when you sign up those boots aren't even on the site and if they are they are selling them for £35 down from £58 - advertising that it's a special for VIP members only. Its all a waste of time and money and I would advise against it - avoid avoid avoid this website - it's a scam!

My 15 year old daughter ordered some shoes using my credit card (which I allowed) and she set up an account to get the offer on the cheap shoes. My 15 year old and myself (a 47 year old woman) did not know that she had entered into a VIP agreement on my behalf in which they take £35 a month. She thought it was free in that you just signed up, like you do with a newsletter (no obligation) just to get a discount code. It was not clearly obvious in any way and although I received monthly emails I did not really understand what they were saying, I thought it was some marketing ploy that they put £35 in your account (and that this would be taken off a minimum spend of £100, for example - that's what I thought so I deleted them as I get enough junk email). I only noticed this on my credit card as a payment was taken when we were all overseas so I knew we had not ordered anything.
I spoke to a nice lady in accounts today and she explained that I have paid £140 to date. I was absolutely shocked as it is not at all clear this was a subscription (even the VIP benefit list online in the account section does not say it costs £35) and I was under the impression under consumer law this type of thing should be spelt out in very clear and highly visible wording. Anyway the lady spoke to the finance dept. and they have agreed to refund the money in full (£140.00). The only concern I have is that they cannot send an email confirming this. The phone call is recorded (I pressed the record option) but I would like a response from the company that they will be refunding the money.
I have had an email to state they have stopped the subscription following my phone call (you cannot cancel online or seem to contact the company online in anyway). My daughter orders from PLT, Boohoo and all high street online shops and this is the first time I have ever encountered this scheme which I (and clearly everyone on this site and other review sites) do not think is clearly detailed enough about what you are actually entering into. If Justfab can respond to this with an email address I will write to them asking for written confirmation of my refund.

Don't do it! Do not buy those shoes, step away from the computer! It is simply not worth the hassle. The cancellation process is far from fabulous. I have never had to repeatedly request that a subscription be cancelled SO MANY TIMES. Their phone call scripts are ridiculous and the call operators obviously have to speak through the whole shebang before they can cancel your account. Not fun. In the end i was laughing as I was saying 'I just want to cancel my membership', It became ridiculous. Thats fine mam, I will cancel your subscription. But wait! Would you like to take a look at our fabulous offers...' etc etc

Today I am giving JustFab 2 out of 5 stars for their service. First and foremost, I am a post-doc researcher who is conducting research abroad for 8 months in another country. To my dismay, I have had the unfortunate luck of purchasing a pair of black Timea about a year ago. The rubber used to cover over a tiny area comprising the heel on this pair of wedged shoes has worn out within 2-3 light wears. I know this because I am stuck with a third exchange in another country. And whether or not I received the shoes for half off, 43 credit points does not amass to my welfare (after nearly slipping and breaking my neck at a function), nor the fact that my £17.50 was hard earned. Whatever the payment, I expect to receive the same quality as I would at £35! Honestly, my advice to prospective members who are considering to join this JustDrab shoe company, go spend you £35 on a pair of leather shoes that are far better made and produced by the UK. Furthermore, the website does not let its customer provide photographic evidence detailing the damages incurred. This American company is American and therefore, an opportunistic cheat! Steer clear!

I received an email stating: "Get your first pair for free! That's right, your first pair's on us. It's our best deal ever. Shop free styles [with attached hyperlink]".
I have called them twice because every time I try to check out, I get charged. The last man I talked with asked me if I could see "free styles" in the tab selection, as if I were an idiot- as if every online store has a "free" tab. In case you're curious, there is no "free styles" tab. He told me that he would talk to IT and call me back.
Somehow, I doubt I'm going to get a free pair of shoes.
I guess what bothers me the most is that they sent me an email making claims they couldn't support. I will update this, hopefully, if my situation is fixed. If not: consider yourself warned.

They lure you in with an amazing "VIP membership, first purchase 75% off" and then take your money and not send your item. When logging into my account again they have completely removed my order from the order history tab, but have happily taken my money. And if I hadn't cancelled the membership they would of charged me £35 a month just to have this so called "VIP membership". I had been fooled from the TV advert, wish I had read others reviews first.