JUSTFAB UK

Good evening, I don't know what's going on, Justfab still wants to withdraw money from the bank when I already paid out as much as I had a long time ago, but you still want to withdraw 39 pounds, why is it doing this?

I have had my boots less than a year with hardly any wear as you can see by the heel. From a well known company I would have liked them to last,
You can see its separating from sole

I want to close my membership, I did not know before ordering goods that I would be billed money every month unless I let them know I don't want the goods. I am finding it very hard to do this as the chat line states it is closed and the number is not clear and you can not cancel your membership via email. Think very carefully before committing your self to these monthly payments.

Avoid at all cost they will scam you for £35 a month if you inadvertantly check out as a VIP to receive your first discount. This will also be the last discount you receive as a so called VIP as it is a dishonest marketing technique and of absolutely no benefit to you. You will find it almost impossible to get these credit backs or spend them and also very difficult to cancel membership. Avoid just fab at all costs there is nothing fab about it or its shoddy overpriced goods.

Despite cancelling my 'membership' - JustFab have continued to take £35 from my account for a year saying I have no proof of cancellation. I purchased one pair of cheap shoes from them without realising I was being scammed for card details. Customer service is appalling. NEVER use this company unless you have money to burn. They have left me in tears.

This is a scam they secretly saved my card details when I bought a pair of shoes for 13.95! When I tried to find where they saved it on my justfab account I could NOT find them to delete it, they charged me £39.00 in November 2021 & I was shocked how I had been enrolled onto this without warning after reading reviews I will be asking bank to dispute the payment & hopefully I get it back. JUSTFAB should be banned! For scamming & their call costs 66p per minute they will keep u on call more than an hour to make that money back whether they decide to give u the "vip membership" scammed cash back or not!

I ordered a pair of shoes & they don't fit & they are uncomfortable. I am trying to return them & the tel # doesn't even ring. What is going on. Pissed off customer!

Hello, another victim of the below membership charging issue, and was shocked when I saw 6 months of £35 fees from my bank account without my realising. I didn't get anywhere speaking to them on the phone to arrange a refund, and was told I couldn't be put through to management to complain. I then also emailed them at *******@justfab.co.uk and put a case through via Resolver - quoting that "The Consumer Protection from Unfair Trading Regulations 2008 give me rights to redress: the right to unwind the contract and the right to damages. And I will be following this due process to seek a refund."
They then emailed me back very quickly to confirm a full refund, and were much more responsive and helpful via the support email address.
So, in conclusion, persevere trying to get a refund if you're not getting anywhere!

I ordered 3 pair of shoes, they took the money from my acc and they send me after more then a month one pair totally different and very very bad quality. Total amount I paid for that it was £56.40. I send an email I didn't received nothing back. I'm also afraid to call them cause I don't know how much money is costing per minute.

You think you are getting a cheap pair of shoes. Especially now. I work for the nhs. Have 9 children and husband having to. Stay home. Not getting paid extra. But thos company take £35 from account. Now not enough to pay a bill. Angry. Why should u be able take a profit from.me when I put my life at risk for you?...

I signed up to the VIP programme 4 years ago and i was very good at 'SKIPPING THE MONTH' so I wouldn't have to pay £35 to the company if I didn't have something specific i wanted to purchase. However, a few times I did forget to 'SKIP THE MONTH' and my Bank account was debited £35 each time and my VIP program on this site was credited with 'shopping credits' - one credit = £35. It has been over a year since I shopped from this site, so I decided to cancel the scheme. Here's what I have learned that you should ALL be aware of:
1. None of the items being sold on this website are actually worth the price tag - not on the VIP scheme or otherwise. The quality is A OK but you can get far more for your ££ if you shop elsewhere. And i'm talking ANYWHERE else.
2. When there is a sale on the website - guess what - you CAN'T use your shopping credits to pay for the sale prices - oh NO, you can get sale prices if you spend more money with them! (INSANE!) So, example scenario: you forget to skip the month, they take £35 from you and they say 'you can use this as a shopping credit' but then if there is a sale - a pair of shoes for £20 - but if you decide to use your credit (ie. YOUR £35 they already took from your account) you MUST PAY FULL PRICE £49 - stupid or WHAT? I mean they have your money and THEY ARE DICTATING HOW YOU CAN SPEND IT? Ridiculous! SCAM!
Upon cancelling the VIP scheme with them i had in my account 4 credits - i. E. £140. I had been browsing for ages and nothing was appealing to me on this website - it had been over a year since I had purchased anything at all and to be honest I just wanted to be done with the whole bother of having to constantly remind myself to 'skip the month' on a website which had NOTHING appealing to me - with terrible consequences if I ever forgot to skip the month (ie. Loosing £35 of my money and gaining a vip credit). So i called them up and said i want to end the VIP programme and i had been with them for so long and I just wanted my money back as they haven't got anything that interests me on this website. The lady on the other side of the phone proceeded to say she is only authorized to refund me one credit (i. E. £35) but I can still use the remaining 3 credits (£105 of my money) to shop any time as they are unlimited and will never expire - but I will no longer be on a the VIP programme. This is what she failed to mention: when you are not on the VIP programme on this site you are not entitled to free shipping and guess what else? For something that they would normally sell on the website for say £29 they would be selling for £59 because you are no longer a VIP! I thought they were over priced ANYWAY and now they are selling merchandise (which isn't appealing to me) so heavily overpriced! So I called up again and said that this is insane - they have 3 of my credits still and now they expect me to pay even more for goods i thought were overpriced anyway - and isn't this illegal? How can you suddenly charge 200% more for a product you were already selling at ridiculous prices?
I kicked up a massive fuss and absolutely was not accepting this ridiculous turn of events and they hung up on me 4 times (or i miraculously got disconnected!) I called back 4/5 times and eventually was told that i will be getting a full refund.
Please please please be aware this is a scam and I wouldn't recommend this website or it's goods.
If by chance you do like something it's always out of stock and if you write up to them and say you would like that style back - they do not respond until months later saying it will never come back sorry!
ALSO! Last and not least - the way the lure you in is by advertising a £20 pair of really pretty ankle boots and say that if you are on the VIP scheme you can get them for £9 - guess what - when you sign up those boots aren't even on the site and if they are they are selling them for £35 down from £58 - advertising that it's a special for VIP members only. Its all a waste of time and money and I would advise against it - avoid avoid avoid this website - it's a scam!

Such a waste of money and rip off! The Customer Service is really bad, incompetent, each of them say a different thing, they are confused and can't really deal with Customers. I have been waiting for a refund for 3 months... yes... 3 bloody months, still waiting and I am wasting my time chasing them by they can't win! I would give zero star if I could!

After your first purchase you become a bio meme we and they take £35 from your bank account every month without your notice. FRAUD

Stolony money from your account!
I was charged £39 each month for Nothing!
Do not recomend at all!

See previous review. After being told there is no way I will get a refund and I must spend the £35 taken out of my account, my account has just been credited with £35, so if you were told the same ask for a refund and if no luck write to their MD - it works. Apart from all that they do sell nice products and are efficient in posting items - just please read the small print

I just want to say that I ordered 2 pair of shoes checked out as a member and became a VIP. I panicked as I did not want to pay £35 each month and instantly emailed. I called them when they opened and they were brilliant, they cancelled my membership and also did not affect my order I already placed. So if anyone has any problems all you need to do is call them and they are happy to cancel they then send you an email confirming your no longer a VIP member.
Hope this helps. It took me 2 minutes to get cancelled.

I ordered boots and trousers after weeks of waiting i called them many times and sent many emails to have my money back and they said that they processed the refund but until today after 2 months still waiting.

My 15 year old daughter ordered some shoes using my credit card (which I allowed) and she set up an account to get the offer on the cheap shoes. My 15 year old and myself (a 47 year old woman) did not know that she had entered into a VIP agreement on my behalf in which they take £35 a month. She thought it was free in that you just signed up, like you do with a newsletter (no obligation) just to get a discount code. It was not clearly obvious in any way and although I received monthly emails I did not really understand what they were saying, I thought it was some marketing ploy that they put £35 in your account (and that this would be taken off a minimum spend of £100, for example - that's what I thought so I deleted them as I get enough junk email). I only noticed this on my credit card as a payment was taken when we were all overseas so I knew we had not ordered anything.
I spoke to a nice lady in accounts today and she explained that I have paid £140 to date. I was absolutely shocked as it is not at all clear this was a subscription (even the VIP benefit list online in the account section does not say it costs £35) and I was under the impression under consumer law this type of thing should be spelt out in very clear and highly visible wording. Anyway the lady spoke to the finance dept. and they have agreed to refund the money in full (£140.00). The only concern I have is that they cannot send an email confirming this. The phone call is recorded (I pressed the record option) but I would like a response from the company that they will be refunding the money.
I have had an email to state they have stopped the subscription following my phone call (you cannot cancel online or seem to contact the company online in anyway). My daughter orders from PLT, Boohoo and all high street online shops and this is the first time I have ever encountered this scheme which I (and clearly everyone on this site and other review sites) do not think is clearly detailed enough about what you are actually entering into. If Justfab can respond to this with an email address I will write to them asking for written confirmation of my refund.

I ordered a pair of boots and paid via debit card then they have taken £35 a month out of my account which i only found out about after it happening numerous times it says i have 2 VIP member credits but won't let me use them does anyone know how i can possibly get my money back from them i suffer severe anxiety issues and this has made me so poorly does anyone know what i can do please thanks In advance

SCAM! I had absolutely no idea that I needed to log in and skip a month, nor did I realise that I was a VIP member. As it stands Just Fab have taken £210 off for me for services haven't received, I didn't want and was tricked into agreeing to. I have no idea how i'm going to cope financially. I've been paying as much as possible off my credit cards each month and wondering why the debt was not going down - it all makes sense now. Refusing to give my money back!

Don't do it! Do not buy those shoes, step away from the computer! It is simply not worth the hassle. The cancellation process is far from fabulous. I have never had to repeatedly request that a subscription be cancelled SO MANY TIMES. Their phone call scripts are ridiculous and the call operators obviously have to speak through the whole shebang before they can cancel your account. Not fun. In the end i was laughing as I was saying 'I just want to cancel my membership', It became ridiculous. Thats fine mam, I will cancel your subscription. But wait! Would you like to take a look at our fabulous offers...' etc etc

First thing, I am impress with the quality of their clothing! I bough their white mesh bodycon dress and the cloth feels very soft cotton unlike other brands that you buy in actual store. I bought a flat sandals too and its a bit small for me although its size 7 US and Size 5 in UK which should be the right size but for some reason its a bit small. Comfy rating of the sandal ill give it 3/5.

Secondly, package delivery it took atleast 5 days that includes weekends (sat and sun) which is pretty fast for normal delivery. If I have bought my stuff by monday, It will probably arrive at my door by wed or thurs.

Third and Last! I ordered my stuff on justfab before reading all the reviews and honestly I panicked about the company taking my money without my permission or scam. I mean who would want to get scam right? But I read their faqs and terms and condition again jut to make my mind clear and there I understood how justfab actually works! It clearly states there that skipping a month on the 1st-5th of the month will prevent you from taking a membership payment which is surprisingly for me that people dont actually read the faqs and also when you receive your package they will also place a piece of paper inside and on top of your stuff saying how VIP member works and skipping a month procedure. So for me, how could people miss that out? It just shows how people can be so stupid sometimes and easy for them to blame the company because they lost £35. If people use their brains and take a minute to read how VIP membership works, they could save their self from unwanted charges!

These are very fraudulent people. They do not make their terms and conditions clear. They should be ashamed of themselves. Karma awaits...