JustAnswer has a rating of 3.94 stars from 5,401 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention great service, quick response, and legal advice. JustAnswer ranks 1st among Question And Answer sites.
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This company responds to reviews on average within 2 days
I came home from work and saw that my dog ate a lot of chocolate muffins. I was freaking out starting to panic and spoke to the Doctor Who was extremely calming and informational. Not only did he guide me step-by-step on what to do next, but was assuring and made me feel 1 million times better about what to do and with having zero experience with the situation I felt I was able to overcome and handle it so much better. Definitely need more people like him!
Absolute scam artists. Quote that it will be a $2 refundable amount then charged AU $68. I didn't avail of any services. They then lock the chat so you can't communicate with them at all. Terms and conditions not accessible which is in breach of legislative requirements.
I asked a question on justanswer. Online and within 5-8 minuets i get a usefull answer, i chat with them for more query's and they give me answer, today i joined just answer Q&A community and now its open for read question, ask questions, and give answer to other users.
I came home from work and saw that my dog ate a lot of chocolate muffins. I was freaking out starting to panic and spoke to the Doctor Who was extremely calming and informational. Not only did he guide me step-by-step on what to do next, but was assuring and made me feel 1 million times better about what to do and with having zero experience with the situation I felt I was able to overcome and handle it so much better. Definitely need more people like him!
My Chihuahua/Dachshund rescue pup ate raisins. Dr. Black gave me clear, concise treatment options, walked me through inducing vomiting with precise instructions, and stayed available until the crisis had passed. So impressed with the speed with which I received help as well as the professionalism and caring shown to me and my dog. I was able to treat her in my own home and save a very expensive trip to the emergency vet on a weekend.
Fast, professional
I am a new JustAnswer user. Over the past few weeks I've found it to be very useful and worthy of a positive review. There was a bit of a learning curve, as the interface is not quite as intuitive as it could be. But once I posted several questions, received several very good answers, and got used to how it all works, I'm a fan! It's been great to quickly receive such excellent advice from high-level experts on a wide variety of topics.
I'd been curious about JustAnswer for years. When I hit a "brick wall" with a major tech issue I'd been struggling with, I finally tried JustAnswer. I'm glad that I did!
I was very satisfied with what the doctor told me bout my dog she would whine and carry her toys around and she would actually try like she was nursing her toys band the doctor was very professional tell me what was going on. A false pregnancy. This was actually not the first time she did this but it made me have concerns. But I was very assured that it was a phase that some female dogs go through. She is getting better without as every day passes. Thank you so much for the info
I seen it online and what I read made me believe just answers was a caring start.
Frank was very diligent and helpful, he followed up with me though it was into the wee hours of the night, 2:39 a.m. his time and gave me good answers.
My last experience on a problem and the other expert Tyrone has the same work ethics and also taking time and patience to explain the problems and situations for me. I m very impressed and thankful for their services.
Definitely recommend your site to others.
My query regarded possible sale of a property (unit) jointed only by HOA members: the legal means involved. I was referred to the Davis Stirling act (which governs such matters) and given some specific answers by two attorneys. I did not want to join a committee of two who will be researching this matter with our own attorney (or referral), but wanted a concrete answer "in my own court" when the matter comes up for discussion and an eventual vote.
I searched online and chose what seemed to be a good source of legal advice at a reasonable cost (for me). I didn't do a lot of comparison shopping, but am glad to know of this resource.
I needed background on choosing a hot water heater system in a uniques situation, and the expert talked me though all the scenarios to help me make an important and costly decision. He did this with informed, professional and unbiased knowledge about what my options were and what might work best, offering his own personal experience and recommendations upon my asking. This was after he had educated to me to a fairly sophisticated level on all the factors. I greatly appreciated it and will definitely use them again. So impressed.
I was prompted to by a particular brand I was investigating.
My inquiry was to find legal direction to advocate for an inmate in jail whose health because of being in jail has caused physical health deterioration and life threatening condition to his heart, lungs, and major organs. We are caught in the middle of political lack of funding to jail to provide adequate health care to heal and restore. It is very, Very, VERY serious Thank you for your compassion and guidance.
They answer my questions really fast and was very professional. Even if you feel like you don't need the extra information, it's great to have someone who can help you out.
The Dr. was very helpful and informative. My pup has had an itch problem due to flea allergies. His ears have now started itching too. I thought it was mites but I now know that it is very rare for dogs to have mites. It is a yeast infection that was probably induced by his allergies. He sent all the information to me for things to get to help get my dog some relief. I'm very thankful and would recommend this site.
I wanted to know if I could do more without the expense of a Veterinarian office visit.
To those hesitant in using this form of veterinary services, I would like to reassure those considering, it was well worth the minimal cost & leap of faith. As a retired veterinary assistant, I was provided the information best suited not only for my pet, but circumstances to options available.
Living in a rural area, this is ideal for those with limited access to veterinary care. 🐾Thank you so much Dr. Burn🙏. I'm sorry our conversation was accidentally cut short, as I had 2 questions I had hoped to get your input.
Was directed to automated system 🙁
Used once before.
They were able to give me sound advice that corelated with state statutes here in Iowa. They evaluated the facts of both sides, Gave me great advice to not let what they perceived as fraud be tolerated by my landlord. Told me to go beyond small claims to an actual lawsuit based on intentional fraud on his behalf Local attorney agreed. Excellent for me.
I received a email from one of the sales people on POSHMARK, she said that garment bags was going quickly and if I wanted them I need to purchase them now.
I had already purchased the bags, so I went the customer complaint page to fill out a request to remove one of the charges.
Somehow I was redirected to Just Answers, I was not aware that I was not on the poshmart site anymore, I told them that I was charged twice for the one items.
When Just Answer asked for my card security code I thoughts that they were going to refund my money back to my card.
So I told them that somehow I were on the wrong website, they said no problem they will work on getting everything fixed.
By this time I received a text from the sales person and she removed it extra charges.
I am now aware that I am on the wrong website and had been misdirected, and told them that.
I ask them what are you talking about and how are you going to fixed anything.
I didn't know that I was joining a membership, no one said that I was joining a membership until I told them that they I was on the wrong website.
Just Answers emailed me letting me know that they have refunded my $46.00 dollars back to my credit card.
They say they understood that I thought that I was on POSHMARK. And this is why they refunded my money back.
My husband left without a will and no executor. I was so anxious. We had some joint property and some owned individually, and in different state. I was matched with a very experienced estate lawyer who went through the properties as well as any other estate matters, including debt and my responsibility. All my concerns were answered and was given everything I needed to easily close this estate and save a lot of time and money.
It seemed like it was worth a try and it was. I did not have funds for an attorney and this turned out to be an excellent solution.
I have 2 original David Mann paintings and I've had GREAT difficulty getting them appraised. I guess "biker art" is just not mainstream enough for most appraiser. I decided to give this forum a try. I had no clue, are they worth $50 $500 $5K $50K? The process was quick and easy. I now at least have a ballpark figure about value. Allison was very helpful and even suggested I document the story on their back ground since slightly unusual. Thank you
Tried other avenues, so why not try one more!
I was inquiring on, actually, advice on how to be able to clip my super spicy cats nails. She's a tortie! Medications that might be used to calm her down. We discussed a few things to try, along with going over the things I have tried. Dr Yerke was extremely knowledgeable and understood my frustration. And she also "got" my sense of humor regarding the situation. She all reassured me that I wasn't doing anything wrong and in fact, I was doing things right.
I wanted a quick answer without having to "drag" my cat to the vet. I'd have to wait a few days for an appointment as she wasn't sick. Maybe, I just needed reassurance that I was doing things right. I don't know.
In the past, my experiences with ss have been difficult and stressful due to lack of people working there. I could never get through on the phone, resulting in standing in many lines. Once I did connect with a real person, everyone was wonderful, patient and helpful. This particular issue could be avoided by adding the option, in the letter, that there is no need to contact ss if I had no changes. The gentleman who helped me today was great. I just don't want to be charged for having to ask a simple question
Prompt and clear and quick
I thought it would be easier than going through my past experience of spending days trying to reach someone by phone.
I called about my printer's fuzzy output. When I asked for a phone call I got no response but discovered afterwards that somehow my WIFI blocked incoming calls and didn't even have them on the phone log. There was voice mail but my phone never rang. Still I was able to get advice through texting and the printer works fine. My phone has a problem now so I'll be taking it into Verizon to find out why there's no access to the 4g network.
To me it looked easier then contacting Canon and trying to register a product I've had for four years.
Very professional response, answered my questions and give me a number of actions to take. First time using the service and I was impressed.
It's a great comfort to know this inexpensive service is available to pet owners after hours!
I was concerned about my pup,& told "just answer",about my worry. A veterinarian gave me good advice,& a home remedy I could use,& save for next time. He really allayed my fears.Thankyou,"Just Answer"! - Diane
My private solicitor seemed to have dropped the ball in my opinion. My JustAnswer solicitor helped me better understand how solicitors work. My private solicitor could have handled things better but then, so could have I. The difficulty is for the inexperienced everyday person to understand what is important and what is not, when communication with your legal advisor. JustAnswer allowed me to trust the advice I am being given. Thank you for that.
I couldn't have been more stunned at the outstanding response and detailed knowledge of my issue with our Whirlpool gas stove. The technician called me within minutes of my reaching out on-line and in addition to his professional expertise he was so courteous and offered continued assistance once we figure out the part we need (he gave us links to order and video of how to install) if we run into problems with the "fix". I highly recommend this service for anyone needing an expert technician's services.
Option came up on line when looking for Whirlpool technical support.
My baby had vomiting, diarrhea, and lethargy. He's so important to me, but finances are so tight I didn't want to waste unnecessary money on a vet visit. I was quickly connected with Dr. Bob. He gave excellent advice and was very kind. My pup was back to his playful, silly self in less than 24 hours. They even contacted me to follow up and check on him. So very thankful for this service.
Cost and efficiency
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.