JustAnswerReviews 10,991

The site is not scam, however in my opinion, the experts, the professional one, violate professional ethics. The site in turn violates confidentiality making the answers available to anyone who did not pay for it. Medical experts should not be allowed to answer online questions since no one can be diagnosed over internet and without taking responsibility for that. I submitted my suggestions to the site, but no changes were made. Someone has to question the legality of licensed professionals answering questions on this site.

A total and absolute scam. Money up front (best use Paypal as you can cancel it). Could not help me with a computer problem for $38. I didn't press the helpful button which would have meant the chap got paid. Strangely, I was directed to the site by Microsoft Support. My own computer with Vipre antivirus blocks the site as being of potentially harmful content, but my wife's computer which had the problem has AVG antivirus. I get emails almost every other day saying "Hey, I answered your question where's my money" sort of language. NEVER give them your credit card details.

I have used this site numerous times, not because they are good, but really because I keep HOPING they will get better. When I had a question re: the law here in Arizona the stupid attorney was giving me information that did not even apply to Arizona and when I brought it to his attention he said I will have to look into Arizona law! Well I put in my question that I lived in Arizona! ONLY ONE TIME was I satisfied with the answer You can pay for Urgent but it still is not very fast. Today was an all time low and the last time I will ever use this site. I put forth a question last night regarding my sick bird that is not being vocal. I gave all the information and OVER 20 hours later I get a response from a Moderator that said, "We are still checking into this, have you found a solution yet" I was floored! I told them to forget it and how dissatisfied I was and no response only a deletion of my question! I really do not think this site has true Vets, Lawyers or anything, it's all a scam!

I proposed the" ANSWER TO MY QUESTION"; "upon submission" regarding "how to get soap out of my little puppy's right eye. (Note: The only time it has ever happened!). I made it very clear that if I was not given a faster and better answer than what I had mentioned; then I would just take the pup to the vet in a few short hours - I further explained that I did not plan to pay for "THE EXACT ANSWER, which I had submitted; as I already knew of ''that particular answer'! Their response was exactly what I told them I WOULD NOT WANT TO BE CHARGED; if they couldn't give me a BETTER AND FASTER RESPONSE! The answer was not acceptable! It was EXACTLY WHAT I EXPLAINED I WOULD NOT PAY FOR SOMETHING I CONSIDER "an unfair charge!" I specifically informed them that I would not be pleased nor would I pay for without a charge. I WILL NOT; AND NEVER REFER THIS WEBSITE TO OTHER PERSONS, In times of emergency! They DO NOT Practice with the hope of returning customers! They do not care about their reputation and repeat business. It is a shame that we (the customer) must pay the price - and a "business keeps making money; without giving real help for those of us who need it quickly in a form of emergency situation". It is a sad, sad world. A VERY UNSATISFIED CUSTOMER :( VERY SADDENED BY THIS PRACTICE.

I am very annoyed that Just Answer had debited my account 3 times, and had not responded to my question. Their web-site is designed to make it difficult to communicate without committing money and it has misrepresented the 2 times I re-accessed to obtain their response to my original question, as new questions, even though I was referring to my original question. This, incidentally remained unanswered up to the time that I decided to give-up on my £22 original payment. Imagine my annoyance when my bank statement confirms that the unanswered question has cost me 3 x £22.00 - £66.00.
I shall be doing something about this.

I called this service several days ago with a serious question about FIP in cats. I got a Dr. Will who states he is a horse expert as coauthor of some type of journal. Once the site got my info I was put in the 'waiting room' and informed that I would receive an email or text message when my question was answered. I waited and waited and then, to pass the time I look up reviews for Just Answer on the web. As soon as I saw the reviews I called my credit card company and had my account changed.
I went back to the site and saw that I was still in the waiting room an hour later and now my question was being reviewed by several experts. I closed the site and thanked God for seeing the negative reviews before I got ripped off.

DO NOT use this site it's a con PLUS they will steal from you once they have your card/bank details.

I watched as their mod changed her name – logged off as mod, logged on as ‘expert' – she forgot to alter her status from ‘mod' to ‘expert' silly cow, plus the timing was pretty obvious anyway.

Plus the ‘expert' made the same spelling mistakes she did.

Plus I was asking a question about my car engine and she'd no more idea than me how to fix it.

I waited four days, didn't get one (real) expert reply, still couldn't fix my car so asked for my money back – a long drawn out process involving a phone call, a long wait and a large bill.

They refunded my money, cancelled my account, waited a couple of months, then started drawing money from my card again.

I've asked for my money back, they're ignoring me. If they don't pay me back within 24 hours I'm reporting them to the police – UK, US, wherever.

Don't let them get away with it people xx You report them too.

And if you haven't used them yet, if you're considering using them, for pity's sake DON'T.

DO NOT GIVE THIS SITE YOUR CARD DETAILS THEY WILL STEAL FROM YOU.

Seems like a bunch of people miss the boat cause they either don't read the info or just panic when things don't go their own way. I never had a problem and got plenty of very good answers. The bad or not so good answers that I knew were a bunch of bull I got my money back, no problem, just call them and talk to a live person. Don't keep sending worthless emails to a robot.

READ the TERMS:
For Pay-Per-Question Customers, if you do not provide a star rating of 3,4 or 5, and are not satisfied with your experience on JustAnswer for any reason, then as your sole remedy and within thirty (30) days of when you paid to ask your question on JustAnswer, you may request a refund by calling Customer Service (available 24 hours a day, 7 days a week) at *******220. Please check your My Questions page before requesting a refund to make sure you have viewed the most up-to-date responses to your question. If you have provided a star rating of 3,4 or 5 or more than thirty (30) days have elapsed since your payment, you will not be entitled to a refund.

For Subscription Customers, you may cancel your subscription at any time and request a refund of that period's fee minus any monies already paid to Professionals by contacting Customer Service 24 hours a day, 7 days a week at *******220.

To cancel a subscription, you may contact Customer Service 24 hours a day, 7 days a week at *******220, or log into your JustAnswer account

I guess your experience depends on what expert answers your question. I have asked MANY questions on justanswer (mainly pet questions) and I have received excellent service within minutes of asking my question. I can even ask follow up questions, so if I'm not satisfied with the service I can ask until I am satisfied. These people are REAL and their qualifications are also real. In order to become a professional expert on the site you HAVE TO PROVE YOUR CREDENTIALS. Anyways, I recommend it highly. Sorry the rest of you had bad experiences.

I have to say that I am shocked! What happed here is the biggest breach of confidentiality I ever heard of! Imagine this; serial killer is contacting justanswers.com. He is talking with lawyer. He is admitting all crimes and seeking help…and what lawyer from justanswers is doing? He is posting entire CONFIDENTIAL conversation on line and linking this to his name! For God sake! Are you people crazy? I am not serial killer but my confidential conversation with lawyer was posted on justanswers.com website for MONTHS. Anybody who typed my name in Google was able to see entire conversation!
When I made this discovery I used my camera and recorded this from different computers and browsers …
I am preparing lawsuit!

I have perused the site several times. I was horrified to see many, many, many responses by one so-called EXPERT --- Kate McCOY --- who constantly intervenes in this particular customer's therapy sessions. I understand that it is the customer who keeps asking Kate about her sessions but then Kate constantly answers instead of being professional and telling the customer --- look by you keeping on asking me questions you are splitting things and you will NEVER work things out in your therapy. She should have told the customer that she should be bringing ALL these matters up with her therapist. If she feels that her therapist can't handle things then she should refer the customer to a new therapist, not constantly meddle in the customer's therapy. Of course, Just Answer doesn't flag this as unethical and non-professional because, of course, when the customer pays Kate McCoy, then Just Answer gets half the fee. If I knew the state that Kate McCoy practices in I would report her to her State Board for unethical conduct. Be that as it may, Just Answer should not accept Ms. McCoy's non-professional behavior and should ban her from the site.

I had a question about their FEES. I got nothing but a ROBOTIC RESPONSE. I read their "TERMS AND CONDITIONS" the phrase "double charge" comes up more than once... please read their fine print... RED FLAGS!
Sidenote: Plentyoffish.com as well as MANY other web sites directs you to go to this "HELP" (JustAnswer) and pay them $30.00. Because they can't answer /respond to a simple question you submit on line-----Because they have no "Customer Service" worth a can of beans.

Took my car to a dealership (Ford, Lincoln). They could not find the solution. Instead of taking the car to another dealership and spending more money I decided to ask an expert for advice on justanswer.com for $18. They say if you are not satisfied with the experts advice they will not charge you. They requested me to rate the experts advice. Guess what... I never received any advice from any expert. Insult to injury they charged me $18. Don't even get a glimmer of an idea to use this web site for expert advice, you will only get scammed just like I did.