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    Jumbo.gr

Corporate Values

Overview

Jumbo.gr has a consumer rating of 1 star from 1 review indicating that most customers are generally dissatisfied with their purchases.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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How would you rate Jumbo.gr?
Top Critical Review

“Very disappointed!”

ANDI A.
4/18/21

I've made a visit to Jumbo shop from Romania. Big mistake! First of all, the lady from the entrance told me to let my bag (it's a Samsonite bag) at her, but I explained to her that I have there personal documents and keys and money, so I will enter inside with my bag, like the other people which had no problems or discussions with her. Maybe, like a revenge, at the exit of the shop, 2 security agents ask me to open my bag! I asked them why me and not all other people which was there, and I refused to open my bag, considering this an offense and I asked to came the manager! The person which told me that was the vice manager of the shop told me that this is a security problem and they can ask me to open my bag! I asked to came the police, but I realized that was under my dignity to go down to their level and I've open my bag. Was nothing! With this bag I was from 2015 in all of Greece and Europe and also in Thessaloniki Jumbo shop, without any problems! I l I've tried to explain to them that they have security measures which can assure a discreet surveillance and is not possible to stop the clients as they want! I would like to know if this attitude is representative to Jumbo shops from Romania or only for this one?! Jumbo security works only like those 2 agents and the manager cover them? This is the representative personal for Jumbo shops?! They can't assume a mistake and say:"I am sorry, it was a mistake!" They said only: "Go from here"! Very disappointed for this attitude and for me is the last visit to Jumbo!

See critical reviews

Reviews (1)

Rating

Timeframe

Other

andia11
18 reviews
5 helpful votes
April 18th, 2021

I've made a visit to Jumbo shop from Romania. Big mistake!
First of all, the lady from the entrance told me to let my bag (it's a Samsonite bag) at her, but I explained to her that I have there personal documents and keys and money, so I will enter inside with my bag, like the other people which had no problems or discussions with her. Maybe, like a revenge, at the exit of the shop, 2 security agents ask me to open my bag! I asked them why me and not all other people which was there, and I refused to open my bag, considering this an offense and I asked to came the manager! The person which told me that was the vice manager of the shop told me that this is a security problem and they can ask me to open my bag! I asked to came the police, but I realized that was under my dignity to go down to their level and I've open my bag. Was nothing! With this bag I was from 2015 in all of Greece and Europe and also in Thessaloniki Jumbo shop, without any problems! I l
I've tried to explain to them that they have security measures which can assure a discreet surveillance and is not possible to stop the clients as they want!
I would like to know if this attitude is representative to Jumbo shops from Romania or only for this one?!
Jumbo security works only like those 2 agents and the manager cover them? This is the representative personal for Jumbo shops?! They can't assume a mistake and say:"I am sorry, it was a mistake!" They said only: "Go from here"!
Very disappointed for this attitude and for me is the last visit to Jumbo!

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