• Julep

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Overview

Julep has a rating of 3 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. Julep ranks 96th among Cosmetics sites.

  • Service
    4
  • Shipping
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
2
See all photos

What reviewers want you to know

Positive highlights

  • (I am really not into buying loads of makeup and beauty products, but this box lets me get the girly side of me out.)

Critical highlights

  • Customer service is impossible and more like customer handling.
How would you rate Julep?
Top Positive Review

“First time user”

Patti S.
6/13/22

I have been searching for makeup with healthy ingredients so I took a chance with JULEP! I am 69 years young and Never have I tried a mascara that did not make my eyes hurt and burn all day! I have been wearing With a Twist mascara all day now and the relief is amazing! I also bought three colors of eyeshadow I absolutely love (don't let that charcoal scare you away, ladies) I use it like an eyeliner ALL around my eyes AND as a brow filler! It is very soft and I do not look like a raccoon. Lol I also bought the Clay Matte & the Pearl Shimmer … just a perfect combination and so natural looking. And last, I got the concealer which I Love because it brightens your eyes without looking shinny or oily. I always had to use face powder and now, I do Not! I am getting ready to order more products, especially have my eye on the healthy nail polish. I am so thankful to this company because I can now wear makeup again without irritation all day long! And it truly does LAST! Thank you JULEP for a healthy product and at a very SWEET Price! Patti

Top Critical Review

“Very disappointed”

Barbi L.
4/27/23

I placed an order for amount 200.00 worth of make - up with the understanding it would be shipped out ASAP since I paid for express. It now has been 10 business days and still no word on my order other than it's being processed. They claim 3-5 business days... Yeah, right. I could go to Ultra or another shop and get the same items by another company without the bs this company is handling out.

Reviews (25)

Rating

Timeframe

Other

Reviews that mention popular keywords

beauty products (4) customer service (5)
Thumbnail of user pattis361
1 review
0 helpful votes
June 13th, 2022

I have been searching for makeup with healthy ingredients so I took a chance with JULEP! I am 69 years young and Never have I tried a mascara that did not make my eyes hurt and burn all day! I have been wearing With a Twist mascara all day now and the relief is amazing! I also bought three colors of eyeshadow I absolutely love (don't let that charcoal scare you away, ladies) I use it like an eyeliner ALL around my eyes AND as a brow filler! It is very soft and I do not look like a raccoon. Lol I also bought the Clay Matte & the Pearl Shimmer … just a perfect combination and so natural looking. And last, I got the concealer which I Love because it brightens your eyes without looking shinny or oily. I always had to use face powder and now, I do Not! I am getting ready to order more products, especially have my eye on the healthy nail polish. I am so thankful to this company because I can now wear makeup again without irritation all day long! And it truly does LAST! Thank you JULEP for a healthy product and at a very SWEET Price!
Patti

Thumbnail of user jennifern111
1 review
1 helpful vote
May 1st, 2018

The products are not small sample sizes. They are good quality and I like the fact I can choose what product and change it before they mail it to me. I had an issue with my address being off by one number and never received my first two boxes. I called them and they fixed the problem and resent the two boxes. Very nice customer service. You get your moneys worth with Julep.

Thumbnail of user jennifers411
5 reviews
6 helpful votes
October 12th, 2017

I love this site, it has so many great product and great deals. They are a little on the high end but each time you spend you get points that will cover the cost of products later. I've gotten a total of two boxes so far and love them!

Thumbnail of user dianneg12
2 reviews
4 helpful votes
May 2nd, 2016

I have placed numerous orders from this Company many times. Although they are an American Company, they ship FREE to Canada on all orders $10.00 plus. They always have a special deal for your first order. They offer many sales throughout each month. I always receive my orders promptly and have never had an error in any order I've placed. All products have arrived as shown on their website. Take a chance. It is well worth your while. I have tried most of their products. This is definitely a website that is of interest to the female population.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dregonflym
8 reviews
11 helpful votes
January 2nd, 2014

Wonderful product! Great customer service--quick to respond fully and friendly. Affordable! Ability to buy one at a time, subscribe and buy automatically monthly, skip a month, change "styles" which gives you a different option of items included in your monthly box.

I have loved every box I've gotten so far!
(I am really not into buying loads of makeup and beauty products, but this box lets me get the girly side of me out.)

Thumbnail of user cynthias17
4 reviews
15 helpful votes
November 11th, 2014

I love Julep so much! I'm a busy mom who doesn't have a lot of time to fuss over manicures, so the fact that these polishes STAY ON, CHIP FREE is great! The website/style quiz is so easy and I feel like they always send me polishes I like. I've never had a problem, and will continue with my subscription.

Tip for consumers:
The Rock Star hand cream is so great.

Service
Value
Shipping
Returns
Quality
Thumbnail of user emilyk11
4 reviews
11 helpful votes
March 5th, 2014

I have been a Maven for over 2 years now and I LOVE my Maven box! I have heard some complaints in the past, but I've personally never had a problem with them. I love the polish and for $20 a month, it's a great deal considering the polishes are $15 each! I love the beauty products that come along with each box. It's an absolute great deal and I highly recommend this subscription! You can always skip that month if nothing seems to suite you. There was 1 month that we had some "funky brushes" in the polish and they had quite a few people complain. About a week later I received 2 new bottle tops with a note saying they don't know what happened but they acknowledged the mistake and replaced them for me! I also had one bottle broken and they sent me a new bottle within a couple of days. To me, that's not a big deal considering how many beauty products I buy in the mail. They do a great job in packaging and the box always gets to me super fast and I love the whole process! Love being a Maven!

Thumbnail of user mackenzied
11 reviews
16 helpful votes
July 2nd, 2014

I love getting new polishes every month! They've really been able to nail down my style because I have yet to receive a single polish I didn't like.

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About the business

We are Julep, creators of innovative makeup, skincare, nail polish & customizable monthly beauty boxes. Every day is a chance to Brave Pretty.

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