• Julep

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Overview

Julep has a rating of 3 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. Julep ranks 149th among Cosmetics sites.

  • Service
    4
  • Shipping
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
2
See all photos

What reviewers want you to know

Positive highlights

  • (I am really not into buying loads of makeup and beauty products, but this box lets me get the girly side of me out.)

Critical highlights

  • Customer service is impossible and more like customer handling.
How would you rate Julep?
Top Positive Review

“First time user”

Patti S.
6/13/22

I have been searching for makeup with healthy ingredients so I took a chance with JULEP! I am 69 years young and Never have I tried a mascara that did not make my eyes hurt and burn all day! I have been wearing With a Twist mascara all day now and the relief is amazing! I also bought three colors of eyeshadow I absolutely love (don't let that charcoal scare you away, ladies) I use it like an eyeliner ALL around my eyes AND as a brow filler! It is very soft and I do not look like a raccoon. Lol I also bought the Clay Matte & the Pearl Shimmer … just a perfect combination and so natural looking. And last, I got the concealer which I Love because it brightens your eyes without looking shinny or oily. I always had to use face powder and now, I do Not! I am getting ready to order more products, especially have my eye on the healthy nail polish. I am so thankful to this company because I can now wear makeup again without irritation all day long! And it truly does LAST! Thank you JULEP for a healthy product and at a very SWEET Price! Patti

Top Critical Review

“Very disappointed”

Barbi L.
4/27/23

I placed an order for amount 200.00 worth of make - up with the understanding it would be shipped out ASAP since I paid for express. It now has been 10 business days and still no word on my order other than it's being processed. They claim 3-5 business days... Yeah, right. I could go to Ultra or another shop and get the same items by another company without the bs this company is handling out.

Reviews (25)

Rating

Timeframe

Other

Reviews that mention popular keywords

beauty products (4) customer service (5)
Thumbnail of user appys
2 reviews
46 helpful votes
November 20th, 2014

I like the quality of their nail polish. Didn't chip or lose shine for a week. You can customize your box or swap items, which is a plus. They have discontinued the option of skipping a box. You get that option only after getting 10 boxes in a row or something.
Unfortunately, 2-3 new nail polish a month is way too much for me. They have hardly any other beauty products, the ones they have are not very enticing, so I had to cancel. The cancellation process went pretty smoothly for me.

Thumbnail of user gailr9
1 review
1 helpful vote
February 28th, 2013

Julep had me at "nail polish maven". Seriously though. Julep is a great service and as a maven I get all sorts of deals on beauty products, and I get bonuses for referring my friends. I guess the only problem with all these beauty subscription services is that you get stuff every month and sometimes I feel obligated (or lazy!) to keep things I might not buy otherwise so maybe I spend more money. But I still love Julep anyhow.

Thumbnail of user heatherb32
15 reviews
57 helpful votes
January 30th, 2014

What I like about julep is the surprise I get every month and the colors really are very unique and always fashionable. The discounts are great and it makes a great gift for friends living far away. Here is what I do not like-- I do not like how you cannot sign up for just month to month :(

Thumbnail of user tracyw28
2 reviews
4 helpful votes
July 3rd, 2013

Good Service! Very nice people, although i was disappointed in the previous box. I loved the nail polishes but disappointed in the DD Cream( BB CREAM). It didn't match my skin, doesn't give any coverage, makes my skin feel sticky also the container was only half full. Love the packaging though.

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About the business

We are Julep, creators of innovative makeup, skincare, nail polish & customizable monthly beauty boxes. Every day is a chance to Brave Pretty.

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