• Julep

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Overview

Julep has a rating of 3 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. Julep ranks 96th among Cosmetics sites.

  • Service
    4
  • Shipping
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
2
See all photos

What reviewers want you to know

Positive highlights

  • (I am really not into buying loads of makeup and beauty products, but this box lets me get the girly side of me out.)

Critical highlights

  • Customer service is impossible and more like customer handling.
How would you rate Julep?
Top Positive Review

“First time user”

Patti S.
6/13/22

I have been searching for makeup with healthy ingredients so I took a chance with JULEP! I am 69 years young and Never have I tried a mascara that did not make my eyes hurt and burn all day! I have been wearing With a Twist mascara all day now and the relief is amazing! I also bought three colors of eyeshadow I absolutely love (don't let that charcoal scare you away, ladies) I use it like an eyeliner ALL around my eyes AND as a brow filler! It is very soft and I do not look like a raccoon. Lol I also bought the Clay Matte & the Pearl Shimmer … just a perfect combination and so natural looking. And last, I got the concealer which I Love because it brightens your eyes without looking shinny or oily. I always had to use face powder and now, I do Not! I am getting ready to order more products, especially have my eye on the healthy nail polish. I am so thankful to this company because I can now wear makeup again without irritation all day long! And it truly does LAST! Thank you JULEP for a healthy product and at a very SWEET Price! Patti

Top Critical Review

“Very disappointed”

Barbi L.
4/27/23

I placed an order for amount 200.00 worth of make - up with the understanding it would be shipped out ASAP since I paid for express. It now has been 10 business days and still no word on my order other than it's being processed. They claim 3-5 business days... Yeah, right. I could go to Ultra or another shop and get the same items by another company without the bs this company is handling out.

Reviews (25)

Rating

Timeframe

Other

Reviews that mention popular keywords

beauty products (4) customer service (5)
Thumbnail of user stephanies3263
1 review
0 helpful votes
July 20th, 2023

Absolutely loved the product and especially the smoky taupe shimmer colour but very disappointed that you have to sharpen after every use which is making it very expensive to use unfortunately

Thumbnail of user patriciag411
1 review
0 helpful votes
August 14th, 2019

I received my order today. I placed an order for 6 bottles of nail polish and nail decals. What happened to the pretty box? Mine came in a white envelope and return address said it was from AS Beauty. I have been ordering from them for years and this is a first. I don't want my items to arrive broken or crushed.

Thumbnail of user lesleys5
19 reviews
314 helpful votes
April 19th, 2014

The first time you use the site, you can get a trial version for 4.99 (free+shipping.)
Use code FREEBOX.
I like that you can answer questions about your preferences and the selection is somewhat personalized, however, you may get a shipment of things you do not want or need.
In one box, I received two small nail polish colors, a nail buff that is about 1 x 2inches and a cuticle serum. Meh. If I were to go to the store, I would have bought one of the polishes.
If you like a lot of extra items and want a shipment to come monthly, this is the site for you. If you don't like a lot of clutter and want to pick items based on what you would use, you may want to avoid this service.

The customer service line receives 5 stars. Quick answer, very friendly and easy to use prompts.

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About the business

We are Julep, creators of innovative makeup, skincare, nail polish & customizable monthly beauty boxes. Every day is a chance to Brave Pretty.

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