Jubiter.com has a rating of 3.83 stars from 12 reviews, indicating that most customers are generally satisfied with their purchases. Jubiter.com ranks 249th among Cryptocurrency Other sites.
Few months ago I invested $56,000 worth of Bitcoin with some brokers online after reading about their juicy benefits and a bunch of testimonies. After a couple of weeks, I wasn't allowed to make withdrawals until I upgraded my account with 10k which I did. Nothing changed. More fees were brought up, then I realized it was a scam and I had to seek help. After searching for a while, I came across Jim from (RECOVERCOIN at RESCUETEAM dot COM) who helped recover my lost funds. You can reach out to them if you have ever found yourself in a similar situation.
They canceled me an order and they said that i will get my money back for 5 bussines days and its been one month that im waiting and they didn t send me nothing they keep saying that is the fault of my bank, i gave them the proof that my money didnt come in and again they say that is the fault of my bank, there are scamers
Absolutely wonderful customer support, they made me feel cared for and special. I would recommend them any day...
They canceled me an order and they said that i will get my money back for 5 bussines days and its been one month that im waiting and they didn t send me nothing they keep saying that is the fault of my bank, i gave them the proof that my money didnt come in and again they say that is the fault of my bank, there are scamers
Hello Emanuel,
I have checked your account and I can see that from our end, the order has been cancelled. This ultimately means that we never accepted your funds.
I will have one of my colleagues to contact you and discuss this matter more in depth.
Thank you for your feedback, and I hope to hear back from you soon.
The support team is very kind, emails are answered immediately and they try their best to find a solution for my problem!
Hello Marcel,
Thank you for taking the time to write the review.
We are very happy to hear that you had a pleasant customer service experience. Feedback is much appreciated!
The staff are very friendly, emails are answered immediatly and they try their best to find a solution for my problem!
Hi Johanna,
Thank you so much for writing the review!
We appreciate the feedback, hope to see you again soon!
Fast, reliable customer support service. Emails,& phone calls answered promptly. Have been a great help with any enquiries I have made...
Hello Geoff,
Thank you for taking the time to write the review.
We appreciate the feedback!
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Good service with immediate response and typical in their procedures, highly qualified personnel and very polite too!
Hello Georgios,
Thank you for writing the review.
We are very happy that you are enjoying our services and that we have been able to assist you accordingly. We hope to see you again!
La transacción a través de Jubiter fue perfecta. Sin el más mínimo problema. Todo rapidez y facilidad.
Hola cristobal
Gracias por enviarnos sus comentarios.
¡Me alegra ver que ha disfrutado de nuestro servicio! Espero volver a verte pronto.
I went ahead with Jubiter for my first Bitcoin purchase and i was at a loss about some of the process of the purchase, Jubiter had a phone customer service that guided me about the process and patiently explained about the process and what to do.
Great job!
Tip for consumers:
Bitcoin exchancge for beginners
Hello Nadav,
We thank you for taking the time to write the review!
We appreciate the feedback and we hope to see you again soon!
Updated just now
Awful Don't Waste Your Time
Firstly every time you buy bitcoin they will make you load a selfie and ID and go through the verification process. Then after about a day or so they will claim that your ID is illegible and ask you to reload it... even though the image you loaded was crystal clear. So, after you already paid days ago, and after $#*!ing around for a few days they will finally release your bitcoin. Not out of the woods yet though! When you go to send your bitcoin they will hold and delay that transaction too... claiming batch release/liquidity reasons? Isn't that special? They might not even have your bitcoin to send out. They will tell you the bitcoin will be sent to blockchain in a "few hours" but thats a lie. A few hours? Try like a few days. This is the worst bitcoin exchange I've ever used. They are borderline fraudsters. Prepare for constant, and I mean constant, delays and problems instead of a quick easy transaction. In addition they like to lock you out from your account/ban your ip address if you bother them too much so lets add that to the list of grievances. I'd encourage folks to report their egregious business behavior to the Estonia consumer protection agency. Note that there's several positive reviews here that are definitely FAKE reviews. And, just take a look at some of the responses from this company shill on here. If you bought bitcoin before you know these responses are bull crap.
Hello Clark,
Thank you for your review.
We would like to apologize to you for the poor services you have experienced.
Our services are not perfect, we agree. With the Bitcoin rising in price, so has interest about it, which ultimately resulted in more orders than usual.
While this should not be an excuse, we are working around the clock to optimize our processes and automate as much as we can.
Regarding account locking, we are regualted by the Estonian FIU, and we must abide to their rules and regulations. However, most of our users are unaffected by this, and can carry out exchanging without any issues whatsoever.
We have verified most of the reviews on our platform, and we report false reviews, whether positive or negative on our Trustpilot page ( https://uk.trustpilot.com/review/jubiter.com/transparency)
We remain at your disposal for any further questions or queries, but please note that you feedback has been noted and we will be trying to improve on the aspects you've highlighted.
Thank you for your understanding, and from everyone here at Jubiter, we wish you a great week ahead.
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Few months ago I invested $56,000 worth of Bitcoin with some brokers online after reading about their juicy benefits and a bunch of testimonies. After a couple of weeks, I wasn't allowed to make withdrawals until I upgraded my account with 10k which I did. Nothing changed. More fees were brought up, then I realized it was a scam and I had to seek help. After searching for a while, I came across Jim from (RECOVERCOIN at RESCUETEAM dot COM) who helped recover my lost funds. You can reach out to them if you have ever found yourself in a similar situation.
Buy bitcoins using your credit card. It has never been so simple
Hello,
Thank you for your review.
Your kind words are much appreciated.
From everyone here at Jubiter, we wish you a great weekend ahead.