J.R. Dunn Jewelers

I have called repeatedly on the service phone line and the mailbox is full and I can't leave a message and no one answers. I have received a response from Cheryl P who says she sent me a RMA # and and return label and to check my emails for Sept 6. I did this in both emails in Junk, trash and regular. No return label no RMA # after 2 other emails I have received an RMA # with a message that I would be sent a return label in a few seconds. That was 7 am this morning and it is now after 5 pm. No return label. It s very frustrating for me and high labor on my part. Not to be recommended. The shipment out to me was beautiful. The return process absolutely sucks.

The Gucci Ghost sterling silver ring came with permanent blemishes that I have tried to clean off, used sterling polish, and tried using baking soda and vinegar, and the ring still has a sizeable imperfection on one side of the ring

Had issues trying to pay with a card. However Paypal options worked.
But your support was very helpful

The ring was perfect and my girl was delighted to see it. She said yes even before she caught glimpse of it, and over all it provided a unique engagement ring and a beautiful addition to the jewelry she enjoys wearing. Thank you!

Originally did not order because of requirement to sign for delivery, which is difficult for me. Was told that I could pickup from UPS store. When i picked up my order I had to pay $10. I would never have ordered if I had known that. Love the necklace, but not John Hardy's delivery policy.

Your website was frustrating. There were screen sizing issues. I have an iPhone. Also I purchased because of cost.

I had trouble completing the order. I tried first using PayPal, and it did not go through, even though I assumed it went. A few days later, I checked on the order, and realized it hadn't gone through. Thankfully, I was still able to use the promotion code and get it sent by using my Visa. Crossing my fingers it gets here on time.

Wanted the other male phillip stein sleep band but your web site would not put any of the 3 in my shopping basket. Switch this one with the other if possible!!

Steve was great... the picture on the website (medium width band) did not march the description ("slim" width). Steve assured me this was a medium width (9mm) band.

Watch received was not set to correct time. As there is a separate second, date and day dial, it was difficult to set. No booklet or paperwork was included with the watch. I called for assistance, and was very disappointed in the lack of compassion for my issue. She kept telling me that normally they send the watches out correctly, but this was a mistake. Like it was no big deal. I could go through the hassle of shipping it back and being home to sign when it was returned or I could take it somewhere to be set. I explained there would be a charge for this. She insisted there would not be. I took it to a local jeweler after calling a few. They ALL charge to set a watch not purchased from them. Additionally, I found the EXACT same watch for 1/2 the price while I was searching for a manual (the day it arrived). I explained this to the sales woman at JR Dunn and she explained that the service if there was an issue would not be the same as it may not be an authorized Michelle dealer....I should have purchased it for half the price as she was not helping me either!

Did not care for discount codes offered and not working. Texting for help and possibly incurring fees through the answering service was not a positive. Like the products and free shipping.

First lady I talked to there said no way this bracelet would this fit my case. Called Philip Stein and they said, yes, it absolutely would. She was grossly misinformed about this product. Them got a sales rep who knew his stuff. Other than that everything ok.

Ok. But I would really like to know why the bling10 coupon did not work. I tried multiple times. I would have given 5 stars for every question had it worked.

It's OK, I have shopped with them before and the product is so nice, that goes more towards John Hardy. His jewelry is GORGEOUS. Sometimes J.R. Dunn will be running a sale, while no one else is.

Although I was initially buying for the deep discount, I had difficulty making the purchase and had to ask for help via chat. The person informed me that the necklace I wanted was excluded from the discount but gave me a different code to enter. Although it wasn't the 20% I had been offered, was still happy they were willing to offer me some discount to move the merchandise.

I was able to text you guys about the coupon code and you had me put another one in there and it worked

This would have been a great experience except for the fact that there was a delay due to the fact that you had to order the strap, and that was not communicated to me. In fact, I found out the status of the order when I checked it online and had a live chat. So it took and extra 10 days to get delivered.
The packaging was nice, and the band is really pretty.

I don't understand the points program. It seems that your earned reward dollars should be usable toward any purchase as they were earned from previous purchases. When I placed my order it would not let me use my rewards together and also would not let me use them in conjunction with a promo code. If they are truly rewards, then you should be able to use them like a payment method and not a promotion.

You carry the Philip Stein bracelets for their watches which is why I shopped with you. It took me 3 days to reach a representative which was frustrating. I'm a gemologist and worked as an account executive for Tiffany & Co. in their N.Y. store - your merchandise is beautiful but your online ordering process and ability to reach a rep. by phone needs improvement. When I did speak to Cheryl she was helpful but told me the bracelet I wanted to order might not fit my watch - I've already order a bracelet for a Philip Stein watch from another vendor and it fit just fine. She was trying to be helpful but might be misinformed. I decided to order the bracelet anyway and if it doesn't fit I'll return it - thank you. Eve

I still don't know the details about the return policy because the link to the information was broken on the website and it was too late in the day to have a live chat with an Expert. I trust there will be no re-stocking fee if the Michele band I bought does not attach properly to my watch head (as has happened before with another retailer) and it needs to be returned?

I tried to take advantage of free shipping but your website blocked me from signing up, then when I tried to adjust my order you added another duplicate bracelet which I didn't want, then it took 3 attempts to readjust the quantity back to 1. I was looking forward to buying more, not sure I will @ this point. Will see if item arrives as described & within the time frame I've now had to pay extra for!

I went to the site because they carried a ring I was looking for as a gift. The site offered free overnight shipping, but the promo code did not work. They also offered a 10% off first customer discount, but the promo code did not work as well. I waited a week and a half for ground shipping only to receive the item that was not the correct size. Return policy is terrible, if I am spending over $300 they should offer free returns and assist through the process. I contacted Customer Service only to never receive a follow up. It was a gift and the receiver decided they still liked it so I didn't opt to return.

Sooooo disappointed with the 555-888 text and we'll help. You asked name and email then nothing. Only a 10% discount. Should be at least 30% first purchase or January sales.

The selection brought me to the website.
The Amazon payment makes it very secure in my view.
The only drawback in my instance is a delay of just about two weeks on processing the order. It turns out the delay was a normal thing but lack of update or information about the delay caused some concern on my part.