• J.R. Dunn Jewelers

J.R. Dunn Jewelers

Overview

J.R. Dunn Jewelers has a rating of 4.86 stars from 9,279 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service, shopping experience, and return policy. J.R. Dunn Jewelers ranks 7th among Engagement Rings sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 95.8%
Positive
23
Neutral
0
Negative
1
9
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What reviewers want you to know

Positive highlights

  • I was very pleased with my shopping experience with J.R. Dunn.
  • The return policy made me feel even better about the purchase.

Critical highlights

  • I reached out to customer service and had the most obnoxious interaction ever.
How would you rate J.R. Dunn Jewelers?
Top Positive Review

“Great Experience”

Margaret S.
1/4/24

I ordered a Roberto Coin initial necklace from J.R. Dunn. They were very helpful. The gift arrived quickly and was well packed. My granddaughter loves her new necklace!

Top Critical Review

“Defective watch”

Emmanuel F.
3/15/23

The watch, supposedly checked before delivery, arrived with a major defect and cannot be correctly timed. Despite the contacts, no real solution was offered to me. I am told a delay of several months for a repair and still it is not sure that there are parts because the limited series is over. It's a real scandal and I'm still waiting for the solution. I sent the photos and they sent me a user manual denying the whole problem. Since more news, I am told to fend for myself.

Reviews (9,279)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (34) return policy (28) steve pryor (15) customer service (173) coupon code (16)
Thumbnail of user marcusn22
Marcus N.
2 reviews
1 helpful vote
May 13th, 2018
Verified purchase

I attempted to make a purchase 4 times with no success. Fortunately on the 5th attempt on the 3rd day it went threw.

Thumbnail of user davidc1281
2 reviews
4 helpful votes
January 22nd, 2021

I usually don't write reviews, but I have no choice.
JR Dunn advertises on south fla Radio's and take pride how they built the company based on great customer service.

I contacted Sales Representative Christina as I had purchased a brand new Rolex Yatchmaster 5 years ago.

Right now there's a promotion 5 years interested FREE, I was looking for a particular BREITLINg (Green Dial) 8,100 MRSP.

Christina advised me it would be 8100 I am like I am returning customer can I get a better price?

Christina was like no Full Price, I am like how about discount me 1100 I would put down 1000-2000 deposit Finance me 5,000 and make it 5 years interest FREE.

To my Dismay I was Declined, I am k.

Very Disappointed how Management would not accept a 10/15% off MSRP.

I ended up buying a Breitling the following day at SEYbold building.

I feel bad for Christina as it is not her Fault, never again would I ever recommend or shop at JR Dunn.

David
Hialeah
January 22,2021

Service
Value
Quality
Thumbnail of user teresam847
1 review
0 helpful votes
February 26th, 2021

I was given a hello20 code for my first order. It didn't work. They also had a bling15 code and it didn't work either. The earring I wanted to order were not on the exclusion list either. So disappointed I didn't order the earrings.

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Jen R.
1 review
0 helpful votes
December 21st, 2019
Verified purchase

J.R. Dunn has a beautiful assortment of quality jewelry. I have made 3 purchases from this jewelry store and it is always a great, easy experience.

Thumbnail of user briant804
2 reviews
0 helpful votes
February 15th, 2021

I stop by maybe once a year to see if they have new items. When I went in I was greeted and asked if I was looking for anything in particular. I said "no, just browsing" but throughout the entire store, the salesman followed me. Now I wasn't beaming of wealth as I was merely wearing a jogging suit but DAMN did I feel uncomfortable with the guy literally following me across the entire store. I don't like to have someone following me. If I need help I'll ask. I left and probably won't go back. I would rather ASK for help WHEN I need it than be stalked.
As for the products, I will say, they don't have much for men. Men appreciate a nice ring... but they had only a few and the weren't anything special. We make the money and they expect us to spend it on women. Wrong mindset I think. And if you don't have it you cant sell it! They would tell you that men don't buy much... well if you don't have it... you can't sell it! And after you get a reputation for not having much for men, guess what? They don't look for you for potential products! And unless your ready to shell out $1k+ for a watch... there isn't anything there for you.

Tip for consumers:
N/a

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristim161
Kristi M.
1 review
0 helpful votes
August 29th, 2020
Verified purchase

The service was great and the ring was beautiful but it was a gift for our 16 year old daughter for her bday. She put it on and we went to mall and by the time we came back, one of the stones fell out. She was so bummed on her bday and now we've returned it and have to wait to get a new one scared if it'll happen again :(

Thumbnail of user michaelj472
Michael J.
2 reviews
0 helpful votes
September 11th, 2019
Verified purchase

I placed an order hoping to get it in time fort girlfriends birthday, and was contacted days later to be told it was out of stock and offered a product that cost nearly twice as much. When I refused this, the original gift I asked for was delivered the day after I needed it, after ordering nearly two weeks in advance.

Thumbnail of user patrickr96
Patrick R.
4 reviews
0 helpful votes
May 8th, 2018
Verified purchase

Weird login sequence, asking me to link my Amazon Pay account with yours and then weird coupon code processing

Thumbnail of user michaelc1441
Michael C.
1 review
0 helpful votes
November 20th, 2018
Verified purchase

your site works poorly...tried to find clasps by Stephen Webster
Bought something else as discount code didnt work either

Thumbnail of user rickc119
Rick C.
3 reviews
7 helpful votes
August 24th, 2018
Verified purchase

Impossible to get any tiny discount, 10% sign up won't take. only purchased at such a high price because i'm desperate to complete this gift correctly. Could not complete this at all 3 other times before due to something going wrong each time in the processing. I pray product is correct and delivery is fine. likely will may change rating later but right now not satisfactory experience other than you being about the only online vendor that sells the loop chain separately.

Thumbnail of user venitaf1
Venita F.
1 review
0 helpful votes
August 30th, 2018
Verified purchase

Attempted live chat several times to resolve a problem, but to no avail. My takeaway is your live chat hat is not really useful for problem resolution. I am still a committed customer, but you might want to look into this problem for your own benefit.

Thumbnail of user joannac39
Joanna C.
1 review
0 helpful votes
April 30th, 2018
Verified purchase

Not what I expected. $580 was way overpriced for what I received. Brilliance in reality was no where near the brilliance in the pictures. Size of the cross was indeed TINY. Perhaps the dimensions were listed of the cross itself but didn't see them. Will not be buying a piece of jewelry on line again.

8.3K additional ratings and reviews were submitted through Shopper Approved, but only the most recent reviews above 100 characters are displayed.

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From the business

J.R. Dunn Jewelers is a second-generation luxury jeweler that has been family owned and operated since 1969—celebrating over 50 years in business. The flagship store is located in the heart of South Florida, well known for being an Official Rolex Jeweler as well as carrying the top designers in luxury jewelry and timepieces like Breitling, Roberto Coin, John Hardy, TAG Heuer, Gucci, Mikimoto, Tudor and more. J. R. Dunn is one of the first successful omni-channel retailers in the industry, with a leading e-commerce website serving clients worldwide. J.R. Dunn Jewelers prides itself on providing a superior client experience for each and every person, celebrating life’s most joyous occasions. To learn more, visit us in our showroom or visit: https://jrdunn.com/

Business History

James Robert Dunn started his career in 1967 as a sales representative for IBM. During a sales call to a jewelry company in Malden, MA, Jim picked up a magazine about the jewelry business and became intrigued. When his schedule allowed, Jim took correspondence courses in gemology, and went to New York to learn about diamonds and colored stones. “I bought a little microscope and I was playing scientist at home,” he said.

While at IBM, Jim met his future wife, Ann Marie Pelliccia, who was working as an executive secretary. Like Jim, she was driven by an entrepreneurial spirit. She was 10 years old when her family immigrated to this country from Italy. It didn’t take long for Ann Marie to master the English language and become the interpreter for her father’s cabinet-making business. She went to work every day after school with her father from age 11 until she graduated high school. Soon after, she joined the team at IBM. “It was IBM that helped us forge our philosophies about customer service and business ethics,” said Ann Marie.

The couple married in 1969 and together decided to take a chance by starting a jewelry business. With their savings of $10,000, the couple purchased a small house in Hanover, MA and converted it into their first jewelry store, The House of Gems.

During the first year, their store was burglarized and every piece of jewelry was taken, including customers’ repairs. To make matters worse, the Dunns were in between insurance policies. The couple went from door to door informing and reassuring each client that their prized possessions would be replaced. Ann Marie and Jim paid for the stolen jewelry out of their own pockets to preserve their reputation of integrity and trust.

Word spread when the couple made good on their promise, and business began to grow by leaps and bounds. The House of Gems soon outgrew its tiny location. Jim and Ann Marie relocated the store to a nearby mall in South Weymouth, MA and changed the name to J.R. Dunn Jewelers, emphasizing the importance of the family-owned and operated business.

In 1978 the couple relocated to South Florida and opened a small jewelry boutique, serving a select clientele by appointment only. This is when the Dunns were fortunate enough to have 18-year-0ld Robert Pelliccia, Ann Marie’s brother, come on board at the age of 18 and eventually start creating one-of-a-kind custom creations for their discerning clients. It didn’t take long for J.R. Dunn Jewelers to outgrow its location once again; that brought about the monumental decision to purchase a 6,000 square-foot building on Federal Highway in Lighthouse Point, Florida.

Today, J.R. Dunn Jewelers has expanded to 8,000-square-feet showroom in Lighthouse Point and is an Official Rolex Jeweler conveniently located between Boca Raton and Ft. Lauderdale just and just under an hour from Miami.

Company Representative

Thumbnail of user jennaf93
Sean D.
Co-owner and Vice President
Typically does not respond to reviews
Sean Dunn co-owns J. R. Dunn Jewelers with his mother, Ann Marie Dunn. Sean's parents, Jim and Ann Marie, founded J. R. Dunn Jewelers in 1969. Today, Sean runs J. R. Dunn Jewelers along with its successful e-commerce business on jrdunn.com. Sean is a GIA Graduate Gemologist and Alumni from the University of Florida.

J. R. Dunn Jewelers is family owned and operated since 1969. We are an Official Rolex Jeweler and specialize in diamonds, engagement rings and designer jewelry. More information is available at www.jrdunn.com or simply by calling 954-782-5000.

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