• J&P Cycles

J&P Cycles

Overview

J&P Cycles has a rating of 4.6 stars from 3,489 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 2nd among Motorcycle Parts sites.

  • Service
    467
  • Quality
    2856

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.7%
Positive
2,979
Neutral
96
Negative
103

Instant Feedback

17,404 reviews

48
See all photos

What reviewers want you to know

Positive highlights

  • Has a great ordering system and always get the right parts
  • Job well done good quality parts fast delivery easy on line to place orders

Critical highlights

  • The customer service and tech departments are a waste of time.
  • They messed up charging me way over so it maxxed out my credit card and messed up getting my parts.
How would you rate J&P Cycles?
Top Positive Review

“Nice lights for my lowers”

Jeremy V.
3/7/24

I lost a grill cover on one of my lowers late last season so decided to go with these to give me more visibility. Watching videos and reading instructions it took me just over 2 hours to install. I could easily do this under an hour next time. They light up well, look great, and hazard/turn signals change to amber and flash accordingly. Haven't got the bike out for the year yet but I'm sure they'll light the way.

Top Critical Review

“NO good for International Orders”

Rob V.
2/20/24

Will provide me with a refund but I have to pay for shipping back from Canada which is about 1/2 the cost of the order. Can not afford to fix J &P Cycle mistakes. Their boots are sized wrong and jackets do not fit. Horrible experience. Letting all International people know not to shop here as a courtesy. I am stuck with $300 USA funds and $60 CA customs fees of junk.

Reviews (3,489)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (587) right part (125) quality parts (82) quality products (90) motorcycle parts (53) delivery time (25) credit card (36)
Thumbnail of user lgh4
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

All well except finding detailed information on this item was impossible to find on your site. Almost stopped me from ordering from you as I couldn't locate manufacturer's website to get the details. I finally found enough info on YouTube to order the light and onc eit arrive it included a very nice installing reference sheet that had all the info I wanted on 1 page. Please do more to allow us to see details of product, manual or installation sheet or other...Larry

Reason I chose this business:

Heard goods things from other riders.

Quality
Thumbnail of user shelleyo71
1 review
0 helpful votes
March 27th, 2024
Verified purchase

Very good, extremely helpful staff.
The baffles required were not in stock, so they suggested shipping them from another store to the hotel where I was staying, ensuring delivery would be made before the end of my vacation.
They arrived promptly and well packaged, with clear information on the labels.

Reason I chose this business:

The vance and hinds guy suggested them

Reason I chose this product:

The UK are introducing new sound laws for motorcycles, so quiet baffles were needed to meet the sound requirements.

Quality
Thumbnail of user benitop21
1 review
0 helpful votes
April 2nd, 2024
Verified purchase
• Updated review

I purchased 2 levers and was a little bit confused that in the first package only the brake lever was found, but a couple of days later a second package arrived with the clutch lever.
Sadly I realized in the product description of the manufacturer that I may need a small screw called brake piston pusher or something similar. This was not mentioned in your product description if I recall well. I purchased this part directly at the manufacturers online shop an got it also fast delivered.

Reason I chose this business:

I passed this morning in front of the Scottsdale shop

Reason I chose this product:

To upgrade my bike

Quality
Found what I was looking for
March 22nd, 2024
Verified site experience
• Previous review
Reason I chose this business:

I passed this morning in front of the Scottsdale shop

Reason I chose this product:

To upgrade my bike

Thumbnail of user sanm43
1 review
0 helpful votes
March 29th, 2024
Verified purchase

Impressed with both products! The DOT4 brake fluid performed flawlessly, ensuring smooth braking. The Honda spray cleaner effortlessly removed dirt and left a glossy finish. Plus, the price was unbeatable compared to Amazon. Highly recommend!

Reason I chose this business:

Because I have a RidersPlus subscription

Reason I chose this product:

I was performing a brake cable extension so I needed to replace the brake fluid

Quality
Thumbnail of user johnm11123
2 reviews
0 helpful votes
April 5th, 2024
Verified purchase

OEM windshield for 1997 Hugger Sportster. Perfect fit. All holes lined up. Very happy wife. Looks great so I'm happy. Regulator for 1999 Suzuki GZ250, that baby is charging now!

Reason I chose this business:

We have 5 motorcycles and 2 4-wheelers, J&P has a good selection, easy to find parts, easy ordering, good delivery.

Reason I chose this product:

Decent prices.

Quality
Thumbnail of user miguelm646
1 review
0 helpful votes
February 14th, 2024
Verified purchase

It was nice and easy to take off and install. I should have chosen a warmer day.

Quality
Thumbnail of user mikec3070
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

It was tough to find a matching set of tires for my unique Scrambler, J&P had them in stock but they were two years old via date code, Im confident they will ride the same as newly produced ones.

Reason I chose this business:

Availability of products

Reason I chose this product:

Brand names and free shipping

Quality
Thumbnail of user thommisk
1 review
0 helpful votes
March 7th, 2024
Verified purchase

Almost always find what I need. Wish some of the descriptions were a little better but I can usually get it figured out or chat with someone. Overall buying part with J&P has been easy and reliable they've helped me keep my '86 Sportster on the road.

Reason I chose this business:

I order almost all my Harley parts with J&P

Reason I chose this product:

Needing to replace the old ones

Quality
Thumbnail of user tonym1628
1 review
0 helpful votes
February 6th, 2024
Verified purchase

Selection and shipping are great. But at checkout online I don't know how I'm supposed to put in my 15% off code when there's no place to enter a coupon code.

Reason I chose this business:

Since Sturgis J&P Cycles is all I use primarily when ordering parts for my bike

Service
Quality
Thumbnail of user lawrencem750
1 review
0 helpful votes
April 7th, 2024
Verified purchase
• Updated review

Ordered it a month ago and just now received it, long wait time, not happy about that but product is good 👍

Very well, answered my questions

Reason I chose this business:

Usually very little wait time- not this time 👎

Service
Quality
Easy navigation, found what I wanted, and ordered in...
November 10th, 2023
Verified site experience
• Previous review

Easy navigation, found what I wanted, and ordered in less than 2 minutes.

Thumbnail of user danielq488
2 reviews
0 helpful votes
March 9th, 2024
Verified purchase

I received the wrong part in my order, and jp cycles corrected it immediately. Worth noting that I got an American service rep and didn't have to wait on hold!

Quickly picked up, and did not make me send back the wrong part before sending me the right one

Reason I chose this business:

Had my part at a good price

Reason I chose this product:

I needed a new rotor

Service
Quality
Thumbnail of user carlw726
1 review
0 helpful votes
February 14th, 2024
Verified purchase

Very satisfied with my purchase. It was exactly what I needed. Fast delivery I always go to j&For quality service.

Reason I chose this business:

I always go to j&p for quality equipment

Reason I chose this product:

It was exactly what I needed

Quality
Thumbnail of user jerryg1037
1 review
0 helpful votes
March 3rd, 2024
Verified purchase
• Updated review

Just checking you guys out will see how it goes I have been trying to find a company to take care of my needs for my bike and so far ya are doing great

I sent a email to you about a part I plan on getting and you guys responded fast and showed me the part number

Reason I chose this business:

You popped up on phone while searching for parts

Reason I chose this product:

Need part mine was damaged by a rock

Service
Just checking you guys out will see how it goes
February 20th, 2024
Verified site experience
• Previous review
Reason I chose this business:

You popped up on phone while searching for parts

Reason I chose this product:

Need part mine was damaged by a rock

Thumbnail of user cecilf35
1 review
0 helpful votes
February 25th, 2024
Verified purchase

Overall good service, didn't receive email on shipment date,like was told,but overall good 1 of employees after I emailed did get back and cleared up the issue

Had issue with shipment date,and he informed me of

Reason I chose this business:

Decent price and product

Reason I chose this product:

What I wanted,and good price

Service
Quality
Thumbnail of user paulg2966
1 review
0 helpful votes
March 28th, 2024
Verified purchase

Fantastic customer experience including the chat line. The only thing I'm not convinced about is JP charging Australian GST (goods and service tax) from time of order to time of delivery in Australia was 5 days (unbelievable!)

Whilst I did not like the answer provided (still unconvinced about JP collecting Australian Tax) the service was very good

Reason I chose this business:

Have used JP for 20 years

Reason I chose this product:

I needed new black Highway pegs for my yet to arrive Indian Challenger Elite.

Service
Quality
Thumbnail of user brentd248
1 review
0 helpful votes
February 14th, 2024
Verified purchase

Have not put it on my bike yet. I don't have 50 characters to add. Man of few words.

Reason I chose this business:

They have what I need and not to bad on price

Reason I chose this product:

Good reputation

Quality
Thumbnail of user ronnyf2
2 reviews
7 helpful votes
March 26th, 2018

Ordered monster sucker air cleaner and FP3 programmer and received in about 3 days. Also ordered mufflers at same time spent over $1100 and thousands over the years. They sent wrong air cleaner talked to them they said they would process an exchange and get it out to me. After not seeing it sent 4 days later called they told me then would have to send other one back before they shipped new one. Their policy use to be they would send new item and a return label in box to return wrong item. A tway nailed there item back then a day later get an email saying my new order would be shipped the following day. They charged me an additional $35 and sent it slow as they could a week to receive replacement. Have bought my last parts from them will be buying from Dennis Kirk or Revzilla in the future. Worst customer service ever

Thumbnail of user knaubp
1 review
0 helpful votes
February 14th, 2024
Verified purchase
• Updated review

Took a little longer than i expected. Second pair, for a different bike. Can't wait to custom paint them.

Reason I chose this business:

Repeat customer

Reason I chose this product:

Rec by a friend

Quality
Need more variety
January 11th, 2024
Verified site experience
• Previous review

Need more variety. The old rhineharts

Reason I chose this business:

Repeat custimer

Thumbnail of user troyf14
1 review
1 helpful vote
October 27th, 2015

I bought an air breather kit while on a Florida trip. Sale went well. Then I found that it had to be returned two days later. It was not touched. You should have seen the attitude I got with that return. It was enough to keep me from shopping there. Bye Bye. JP..

Thumbnail of user kennethb1983
1 review
0 helpful votes
March 2nd, 2024
Verified purchase

Parts did not fit my cycle as stated on your site was not worth the postage to send back

wrong info was told to me

Reason I chose this business:

Said the parts would fit

Reason I chose this product:

Same as above

Service
Quality
Thumbnail of user georger733
2 reviews
0 helpful votes
March 8th, 2024
Verified purchase

Don't care for the way catalog is setup online. Bring back the paper version so we can browse easier!

Reason I chose this business:

Quality products

Reason I chose this product:

What I needed

Quality
Thumbnail of user stephenw2205
1 review
0 helpful votes
March 27th, 2024
Verified purchase

I ordered a Dimmer switch because the one on my bike had gone out, I ordered here first. It took a little longer to get here than anticipated, but customer services contacted me and asked if I wanted a refund for the poor experience, after I decided to just wait, I got the switch, before the week was out, overall very satisfied

Quality
Thumbnail of user charlese749
2 reviews
0 helpful votes
April 10th, 2024
Verified purchase

My experience has been worth my investment purchasing products from your company makes me want to return for other purchases. I will definitely be looking at your site first for now on for products. I'm interested in thank you J&P Cycles.

Reason I chose this business:

Product was available and in stock

Reason I chose this product:

This is the product I needed at the time

Quality
Thumbnail of user rsg6
RS
1 review
0 helpful votes
November 2nd, 2023
Verified purchase
• Updated review

The product is good and shipping fast. One less star because I signed up for the 20% discount, got the discount code in my e-mail, applied it to my order during checkout but it didn't take it. Beware of items that are excluded from discounts. I find this reduces the shopping experience if there is small print to deal with. Customer service was good in explaining and partially making up for this misunderstanding.

Courteous and timely

Reason I chose this business:

Found the item I was looking for at competitive price

Reason I chose this product:

Hoping technology will lengthen biking season

Service
Quality
I signed up for the 20% discount, got the discount...
November 23rd, 2023
Verified site experience
• Previous review

I signed up for the 20% discount, got the discount code in my e-mail, applied it to my order during checkout but it didn't take it.

* J&P Cycles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user brucem436
3 reviews
0 helpful votes
September 11th, 2023
Verified purchase

The part was packed in Spain and was not what it was supposed to be, Customer care took good care of returning and refunding.

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 4 days

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